Client Relations Representative

1 month ago

Oconomowoc, United States Lake Country Manufacturing Inc Full time
Company Description:
Lake Country Manufacturing manufactures buffing and polishing products sold worldwide through multiple distribution channels. We are driven by finding profitable solutions for customers through the development of proprietary products and customized buffing systems. We are very competitive in the industry and currently holding 71 U.S. and international patents.

Position Summary:
We are looking for an experienced and enthusiastic Client Relations Representative to join our team to support the organization's order processing & service efforts in the US. The Client Relations Representative will assist the clients, sales and product teams through the ordering process. Below are the key roles and responsibilities.

What Makes this a Great Opportunity:
  • Work for a growing, family owned organization.
  • Organization has tremendous retention due to the culture they have created; family friendly, flexible and results oriented.
  • Outperform competition through the highly engineered, quality products that set the industry standard.
  • Be entrepreneurial as this organization is open to ideas and initiatives to improve the business.
  • High impact role with visibility across the organization.


Responsibilities:
  • Tech Support and Customer Communication - tracking orders and connecting customers with product experts as needed.
  • Supporting the quoting process as needed (Green Sheets with Sales Team Members)
  • Supporting with outreach efforts when discussing products, new and discontinuing with clients
  • Order processing - following up with unpaid invoices, processing credit payments, working closely with customers on cost discrepancies on orders, costs and returns.
  • Working with freight forwarding (ITAR) to ensure customers receive products on time and costs are properly communicated.
  • Onboarding new customers in the system, sharing private label details, catalog items as needed creating welcome letters letting the customer know they are in our system and any important details they need to know for ordering and processing payments (within 5 hours from time of communication).
  • Assist with label artwork - reviewing any private label details and ensuring it looks appropriate with client and production before producing final goods.
  • Assist in the sample order processing - enter sample products to new potential customers, sales representatives will follow up with customers once the products are received.
  • Keeping customer information updated in the CRM
Qualifications:
  • Must exhibit the core values of Lake Country Manufacturing (Trust, Entrepreneurial Spirit, Teamwork, Learning, Family Comes First)
  • Experience using an ERP system; Shop Track and Syteline a plus.
  • Mathematically inclined
  • Excellent interpersonal skills, team-oriented and a positive attitude
  • Ability to foster relationships with appropriate distribution partners & existing / new customers
  • Must have working knowledge of Microsoft Office programs (Word, Excel, Outlook and Powerpoint)
  • Ability to prioritize and work with deadlines.
  • Excellent communication and interpersonal skills with a high level of positive enthusiasm via email and phone communication.
  • Work collaboratively with regional sales managers for assigned regions to ensure new orders and quotes are processed on a timely manner and serve as a problem solver and technical resource to address and resolve inquiries and issues regarding sales, customers, returns and complaints.
  • Highly organized, self-motivated, and detail-oriented, with the ability to manage multiple projects with varying priorities simultaneously.
Educational Requirements:
  • High School diploma or equivalent
  • Additional secondary education in supply chain is preferred
Benefits Include:
  • Medical, Dental and Vision Insurance Coverage offered
  • 401K Employee Contribution
  • Profit Sharing program
  • Paid Vacation Time Off & Paid Holiday Time Off
Hours of Operation:
  • 8:00AM - 4:30 PM Monday - Friday
If interested see Dan Paulsrud, Talent Manager to schedule an initial interview. Formal 2 step interview process would follow.

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