Customer Service and Support Representative

3 weeks ago

Charleston, United States Alside Full time
Inside Sales/Customer Service

Since 2022, Associated Materials / Alside has been undergoing a transformation to maximize our potential through investments in people, operations, and brands.

If you want to be part of a company where your ideas and input are more than just encouragedthey are valuedthis is the place for you. At Associated Materials / Alside, your contributions will provide an immediate and lasting impact, helping us achieve what is possible.

POSITION SUMMARY:

Founded in 1947, Alside is a leading distributor of exterior building products for residential and commercial remodeling and new construction markets.

The Inside Sales position is a critical role in our Supply Center. The role is primarily responsible for serving and supporting our customers through the effective use of superior customer service that meets each customer's unique set of delivery and product requirements. This support can be face to face when a customer comes into the supply center to place an order, over the phone, or via email.

KEY ACCOUNTABILITIES:
  • Deliver Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail
  • Develop and maintain a high level of product knowledge
  • Field and resolve customer issues and questions
  • Perform inside sales duties as needed
  • Utilize consultative selling skills
  • Establish, develop, and service new customer accounts
  • Provide quotes to customers and process customer orders
  • Schedule product deliveries, and communicate deliveries to the customer
  • Order inventory for replenishment
  • Operate in a safe manner and maintain a safe work environment
  • Support Supply Center Team in attaining the overall goals and objectives of the business unit
  • Accurate order entry
  • Follow and execute any additional direction given by Branch Manager that will assist in obtaining overall goals and objectives of the organization
  • Other duties as necessary
REQUIRED EDUCATION, EXPERIENCE & SKILLS:
  • Ability to multi-task and make business decisions in a constantly changing, fast paced environment
  • Composed under pressure
  • Results Driven
  • Self-Motivated and Enthusiastic with a positive attitude
  • Effective Time Management
  • Organized and Detailed Oriented
  • Excellent Communication Skills - Written, oral and listening
  • Ability to learn and embrace new technology
PHYSICAL REQUIREMENTS:
  • Frequent standing, walking, bending, talking, and listening
  • Location specific lifting requirements based on what the supply center required
WORK ENVIRONMENT:
  • The atmosphere is that of a warehouse environment and office space
  • This position will primarily work in a facility where forklifts are present
  • Employees must wear Personal Protective Equipment that is issued for the branch location
  • Temperature can range from extreme cold to extreme heat
  • Frequent use of company communication devices is required such as a computer, cell phone, and printer
PREFERRED EDUCATION, EXPERIENCE & SKILLS:
  • College degree preferred
  • Preferably 2+ years' experience in a retail/wholesale environment with a demonstrated success working with customers
  • Microsoft Excel, Office, and Outlook experience
  • General knowledge of the building industry preferred but not required
Benefits:
  • Employees (and their eligible family members) are eligible for medical, dental, vision, life and disability insurance. Employees are also eligible to participate in our company's 401(k) plan that provides matching contributions. Please note, benefits may vary for those working at a Union facility.
  • We offer annual vacation pay and paid holidays throughout the calendar year.
    • The New Years Eve Holiday may be observed in current or subsequent year depending on the day it falls.
    • Individual departments or functions that need to deviate from the above schedule due to operating requirements will do so on an as needed basis.
    • Employees who are subject to a Collective Bargaining Agreement will follow the holiday schedule provided in the CBA.
  • Other Compensation may include, but is not limited to, bonuses, commissions, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale. Position dependent.
  • The stated benefits are for full-time positions working 30+ hours a week. Part-time positions may be eligible for limited benefits.
  • A collaborative environment with idea-sharing, learning, and curiosity.
  • Training and mentoring.
  • Opportunities for growth within the company.

A brand of Associated Materials, Alside is a leader in exterior building products for residential and commercial remodeling and new construction markets. Established in 1947, Alside distributes a variety of windows, siding, metals, and other building products throughout its more than 100 company-operated supply centers across the United States, serving as a true partner to contractors, remodelers, builders and architects for building products and services.

ALSIDE BUILDING PRODUCTS . . . THE CHOICE OF INDUSTRY PROFESSIONALS

Associated Materials, LLC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees and applicants, as required by law.

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