Operations Manager/Sr. Manager

1 week ago

Mountain View, United States Commure Athelas Full time

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure + Athelas, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care.

Our innovative suite of software and hardware - augmented by advanced LLM AI, RTLS, and healthcare workflow automations - boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we're only just getting started: Healthcare's watershed moment for AI-powered transformation is here - so join us in creating the technology to power healthcare

About the Role

We're looking for an Operations Manager to support our Revenue Growth team on our Revenue Cycle Management (RCM) Product, which is responsible for (1) baselining historical revenue performance for our clients, (2) monitoring and diagnosing any changes in top-line performance, and (3) suggesting action items to improve top-line performance. This is a critical team to ensuring that our customers (mostly SMBs throughout the country) remain happy, and getting to the root cause of problems will require you to collaborate across our Product, Engineering, Account Management, and Operations teams. You'll also take on projects that work to improve the scalability and efficiency of our day-to-day operations as we look toward unlocking larger value pools for our clients. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.

This full-time position requires working 5 days a week in our (Mountain View, CA) office.

What You'll Do:

  • Baseline a customer site's revenue performance to understand how clients are doing after switching to our RCM solution
  • Analyze a delta in a customer's revenue by examining changes in insurance payouts per patient visit, medical procedure mix, and/or payer mix
  • Build our capabilities in assisting clients with negotiating contracts with health insurance companies
  • Assist clients in customer segmentation, acquisition, and retention
What You Have:
  • Experienced: 1-5+ years experience in a Tier-1 management consulting or investment banking firm, or in operations at a fast-paced SaaS tech company
  • At home with data: You're strong with digging into data, especially with SQL, Python, and Excel (open-resource (with access with GenAI tools) data assessments will be part of the interview process)
  • Comfort in chaos: You're comfortable working autonomously to solve problems with ambiguity, can expertly prioritize, and have a knack for identifying internal and external blockers
  • Customer obsessed: You're going to dig until you hit bedrock to solve a problem for the customer, because we need to ensure our clients have the cash they need to pay the doctors and nurses that work on the front lines of healthcare
  • Previous experience in scoping technical problems is a plus
  • In-person: This full-time position requires working 5 days a week in our Mountain View, CA office
Why you'll love working at Commure + Athelas:
  • Highly Driven Team: We work hard and fast for exceptional results, knowing we're doing mission-driven work to transform the country's largest sector.
  • Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.
  • Incredible Growth: Prior to our merger in late 2023, Commure + Athelas had independently grown more than 500% YoY for three consecutive years. We've achieved Series D funding, have an industry-leading runway, and continue to scale rapidly.
  • Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off. Note that benefits are subject to change and may vary based on jurisdiction of employment.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

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