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Customer Relationship Associate

3 months ago

Cincinnati, United States Benchmark Digital Partners LLC Full time

Customer Relationship Associate

Full Time
Cincinnati, OH

Innovate with Benchmark Gensuite as a Customer Relationship Associate

Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, youll be helping customers throughout the business community empower informed decision making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees.

Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite mean you will continuously use and evolve your skills to develop fresh ideas and initiatives.

Benchmark Gensuite Benefits

At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.

About Benchmark Gensuite
Benchmark Gensuite enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platformlocally, globally and across diverse operating profiles.
With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.

Responsibilities:
Drive customer satisfaction and growth among a portfolio of our existing customers
Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement
Design, plan and coordinate program activities to help drive program success and participation
Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience
Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities
Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap

Skills and Qualifications:

Bachelor's degree required
1-2 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role
Proficiency with Microsoft Office Suite including Excel and PowerPoint required
Ability to be flexible and adaptable
Ability to prioritize, execute projects, and manage time effectively
Empathetic, customer-first attitude
Experience with SaaS, preferred
The Customer Relationship Associate is an entry level position. For applicants with 3-5 years of Customer Success, Relationship Management, Account Management, or similar experience, please apply for our Customer Relationship Manager role

#LI-Hybrid

Questions about the position? Please contact our HR Team, at jobs@benchmarkdigital.com.
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