Customer Success Manager
4 weeks ago
Hi, we're TINT Our mission is to address the problems of falling consumer trust in brands and diminishing returns on marketing spend.
We built the platform to make it easy to identify, engage, and mobilize consumers. And we developed our methodology, a proven process to create a thriving brand community with immediate impact and lasting business value.
Trusted by over 5,000 brands in more than 173 countries for our unique mix of software, services, and expertise to cultivate communities and scale impact to create awareness, engagement, and loyal customers.
TINT is headquartered in the heart of beautiful downtown San Antonio with global offices in Poland and the UK.
About the Role
At TINT, we're committed to empowering our customers to attract new audiences, engage and mobilize existing consumers, and build brand-owned communities that generate authentic user-generated content and reviews. Our goal is to help boost sales, drive conversations, and foster long-term loyalty.
At the heart of this are our versatile Customer Success Managers. We seek naturally curious professionals, problem-solvers driven to exceed customer expectations through exceptional service and strategy.
The CSM will play a critical role in delivering an exceptional experience that drives product adoption, engagement, and retention. The CSM will own a specified list of clients and be responsible for managing the relationship and partnering with them to cultivate a thriving community through a diverse array of Activations. The CSM will also delegate the creation of these activations with out internal team, track the results and communicate the outcomes with the client. The focus is on partnering with our clients to drive engagement, expansion, and ownership of their Community.
An ideal candidate for this position is an excellent communicator, a constant learner, an out-of-the-box thinker, empathetic, technically minded, and unflappable. To succeed in this role, you must be able to thrive in a highly interactive and innovative start-up environment. Success in this role is measured by customer and employee sentiment, retention of business, and growth of customers through their business objectives. This position reports to the Director of Customer Success.
Requirements
- Develop and execute customized customer success strategies aligned with each client's objectives
- Manage a portfolio of enterprise clients, coordinating activations, tracking KPIs, and optimizing engagement
- Create and deploy processes to help demonstrate value with clients, client goal attainment, new features, and new use-cases
- Lead transformation projects, training and onboarding to ensure increased customer lifetime value
- Build and maintain relationships with key client stakeholders, identifying growth and upsell opportunities
- Collaborate with Marketing and Sales teams to strengthen client relationships throughout the lifecycle
- Master the TINT platform, services, and product knowledge as well as understand your customer's technical infrastructure and business objectives
- Stay informed on market trends and provide actionable insights to clients and internal teams
- You will develop strong client business relationships with some of the biggest brands on the planet, helping them drive success in their marketing strategies
- Develop and execute a comprehensive customer success strategy aligned with each customer's objectives, ensuring their continued satisfaction and success with our products and services
- You will play a vital role in the success of the company
- Leverage your industry knowledge to provide consultative guidance to customers, applying solutions to address complex business challenges and achieve their business objectives
- 2-3 years of Customer Success experience, with a track record of managing post-sales operations
- Excellent communication, strategic thinking, and collaboration skills
- Ability to manage multiple customers and priorities concurrently, while compelling them to act
- Self-motivated, with a focus on meeting timelines and project milestones
- Familiarity with Salesforce, G Suite, and experience with enterprise-level clients
- Experience working with marketing teams is preferred; a college degree is a plus
- The unique opportunity to work at a Best Places to Work in San Antonio, with customers around the world
- Health, dental, and vision insurance plans
- Medical and dependent care flexible spending accounts
- Open PTO - we like to keep this simple...making time for life is important
- 9 paid standard holidays each year in addition to open PTO
- 401(k) savings plan with Employer Matching
- Company-paid Life, AD&D, and Disability coverage
- A collaborative, entrepreneurial learning environment with a proven playbook
- The opportunity to work with innovative and progressive technology
- Fun work atmosphere
This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.
We are proud to foster a workplace free from discrimination. We strongly believe diversity of experience, perspectives, and background lead to a better environment for our employees and a better experience for our users and our customers. We are an equal opportunity employer and do not discriminate against protected characteristics. We guarantee that all candidates will be given the same consideration.
*No visa sponsorship is available for this position*
-
Customer Success Manager
4 weeks ago
San Antonio, United States TINT Full timeAbout TINTHi, we're TINT! Our mission is to address the problems of falling consumer trust in brands and diminishing returns on marketing spend.We built the platform to make it easy to identify, engage, and mobilize consumers. And we developed our methodology, a proven process to create a thriving brand community with immediate impact and lasting business...
-
Customer Success Manager
3 weeks ago
San Antonio, United States TINT Full timeAbout TINTHi, we're TINT! Our mission is to address the problems of falling consumer trust in brands and diminishing returns on marketing spend.We built the platform to make it easy to identify, engage, and mobilize consumers. And we developed our methodology, a proven process to create a thriving brand community with immediate impact and lasting business...
-
Customer Success Manager
4 weeks ago
San Antonio, United States TINT Full timeAbout TINTHi, we're TINT! Our mission is to address the problems of falling consumer trust in brands and diminishing returns on marketing spend.We built the platform to make it easy to identify, engage, and mobilize consumers. And we developed our methodology, a proven process to create a thriving brand community with immediate impact and lasting business...
-
Customer Success Manager
3 months ago
San Antonio, United States Centage Full timeWelcome to Centage, we're happy you're applying! We think the most important thing about Centage, about working anywhere, in fact, is the people and how they interact. At Centage we foster an environment of caring, helpful, considerate, and empathic people. We think that's the best environment to foster excellence and it is one of the things we care most...
-
Customer Success Manager
4 months ago
San Antonio, United States Full Circle Insights Full timeWho Are We? Full Circle Insights is proud to build careers by bringing amazing people (like you) together. The Full Circle Insights team is made up of former Salesforce executives, marketing experts, product managers, and automation specialists who understand how valuable data is - and how frustrating it can be to get. Our powerful, native-to-Salesforce...
-
Customer Success Architect
4 weeks ago
San Antonio, United States Forcepoint Full timeWho is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+...
-
Regional Customer Success Manager
4 weeks ago
San Antonio, United States Lucifer Lighting Full timeLucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You’ll find our products everywhere from SF MOMA to the Nike Headquarters. We’re in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the...
-
Customer Success Account Manager TX
2 weeks ago
san antonio, United States USHEALTH Full timeA Company Committed to Your SuccessNowhere else in America will you find a better opportunity to enjoy personal satisfaction and professional achievement... because nowhere else in America will you find a company that is more committed to your success than USHA. You will work directly with Americas self-employed, small business owners and individuals to help...
-
Customer Success Manager
3 weeks ago
San Antonio, United States A Place for Mom Full timeWe're the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation's most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best senior living decisions for their loved ones. With...
-
Regional Customer Success Manager
2 months ago
San Antonio, United States Lucifer Lighting Full timeLucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. Youll find our products everywhere from SF MOMA to the Nike Headquarters. Were in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the worlds...
-
Regional Customer Success Manager
2 months ago
San Antonio, United States Lucifer Lighting Full timeLucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You’ll find our products everywhere from SF MOMA to the Nike Headquarters. We’re in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the...
-
Regional Customer Success Manager
2 months ago
san antonio, United States Lucifer Lighting Full timeLucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You’ll find our products everywhere from SF MOMA to the Nike Headquarters. We’re in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the...
-
Regional Customer Success Manager
2 months ago
San Antonio, United States Lucifer Lighting Full timeLucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You’ll find our products everywhere from SF MOMA to the Nike Headquarters. We’re in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the...
-
Customer Success Manager
6 days ago
San Francisco, United States AllSpice, Inc. Full timeRole opening: Customer Success Manager At AllSpice, we're building a first-of-its-kind workflow tool for hardware engineers and re-envisioning the future of hardware development and collaboration. By applying best-practice software design principles to the hardware industry, AllSpice is changing the way the hardware industry builds, develops and...
-
Customer Success Manager
4 weeks ago
San Jose, United States Intelliswift Full timeJob ID: 24-05897 Job Title: Customer Success Manager Location: Remote Duration: 9 months Contract Type: W2 only Pay Rate: $54.37/Hour Project Scope: We are hiring a Senior Customer Success Manager to join our Digital Experience Cloud team. In this role, you will be industry-specialized and deliver an outstanding experience for Client's top customers,...
-
Customer Success Architect
2 weeks ago
San Antonio, United States Forcepoint Full timeWho is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+...
-
Customer Success Manager
3 months ago
San Francisco, United States Usepylon Full timeAt Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place. A unique opportunity to work on standing up the customer success function at company...
-
Customer Success Manager
3 months ago
San Francisco, United States Akia Full timeAkia is a venture-backed startup founded by ex-Meta engineers. We are an AI-powered guest journey platform that solves challenges around having too much to do. By seamlessly integrating messaging and automation into existing workflows, Akia is the driving force behind relaxing vacations.As a Customer Success Manager, you’ll be in charge of delighting our...
-
Manager, Customer Success
3 months ago
San Jose, United States Smartsheet Full timeSmartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We're revolutionaries - so for us changing the way the world works is all in a day's work. Smartsheet is looking for a proven leader to help build, operate, and scale...
-
Customer Success Manager
2 weeks ago
San Francisco, United States Etleap Full timeCustomer Success Manager San Francisco (in person) Etleap is a leading provider of data integration solutions, empowering organizations to effortlessly centralize, transform, and manage their data for enhanced analytics and decision-making. Our innovative platform enables seamless data integration across disparate sources and democratization of data access...
