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Customer Account Manager
4 months ago
At TT Electronics, you will meet dedicated people who believe that advanced electronics is the key to a brighter, smarter future. Whether it’s advanced flight controls, smart surgical tools, intelligent vehicle charging or seamless automation everywhere, advancements like this come from the minds of passionate, creative people – working to a common goal, watching out for each other, and caring about making a difference in the lives of people all over the world.
Our passion? Simplifying the development of complex electronics… it’s the reason we exist as an organisation. Our way of life? Fostering a culture that values individuals as well as community and teamwork.
Join us – and work with a team that believes success is measured by more than the bottom line, where you’ll find opportunities to achieve your goals, contribute to the lives of others, and build a brighter, smarter future, together.
The Customer Account Manager is the primary point of communication for our existing customers with involvement from proposal through product development and full rate production. This role will oversee the execution of order processing and manage customer relationships, while collaborating with internal teams to deliver quality products on time and on budget. As part of these duties, they will collaborate directly with customers and internal teams including Business Development, Program Management, Engineering, Operations, Quality and Finance to ensure that requirements are met.
This role is ideally located in the Southboro, MA area.
Act as the customer advocate internally and communicate the voice of the client directly back to key stakeholders within TT Electronics’ divisions and businesses, driving alignment on customer pain points
Participate in customer on-site visits to meet company policies and regulations
Manages booking and revenue forecasts in line with SIOP and Pipeline reviews
Interfaces with various teams to participate in marketing and sales strategy, pricing policy, and sales forecasts
Manage customer inquiries, providing detailed production updates, quoting and negotiating fees, and processing customer orders in compliance with various industry and customer standards
Develop new opportunities outside of Business Development scope of work
Collaborate with Business Development, Engineering, Program Mgmt, Quality, Supply Chain, and Manufacturing teams to support addressing customer requests/needs
Responsible for maintaining data integrity, including order entry, promise dates for orders, change activity, quotes, forecasts, customer scorecards, etc. within internal and external systems
Communicate progress/status of accounts to internal and external stakeholders
Other duties as assigned
Bachelor’s Degree in a related field (business, finance, etc.) preferred.
One to three years’ experience in Customer Service or similar roles is strongly preferred.
Experience with ERP, CRM, and/or order entry systems strongly preferred.
Excellent verbal and written communication skills are required.
Computer proficiency--Intermediate level in Microsoft Office.
Commitment to work with a hands-on approach in a team atmosphere is required.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
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