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Analyst, IT Systems Change Management

4 months ago

Dallas, United States American Airlines Full time

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and youll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, youll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board

Why you'll love this job

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? Youve come to the right place.

You dont have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? Were glad you asked We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, were building on almost a century of innovation and firsts in our industry and we plan to continue that tradition of excellence.

What you'll do

This job is a member of the Information Technology Team, within the Information Technology Division. The Analyst/Senior Analyst, IT Systems Change Management is responsible for facilitating the enterprise IT Change Management process to ensure regulatory requirements are met for software management controls. The Analyst/Senior Analyst may help create and manage the process across all IT groups; enabling higher levels of system availability.

Specifically, you'll do the following:

Applies a structured methodology and helps to lead Change Management activities

Completes Change Management assessments

Collaborates to influence Change Management strategy

Identifies, analyzes and prepares risk mitigation tactics

Consults and coaches software product teams and management on IT Change Control policy and practices

Develops and supports training and communication activities

Ensures that appropriate project documentation and deliverables are clearly defined and delivered

Communicates project/program updates to internal and external stakeholders for all levels of management, including senior leadership

Defines and measures success metrics and monitors change progress

Supports Change Management at the Enterprise Change Management level

Supports the governance of the IT Change Management product and required processes

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelors degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

3 years of experience in IT Change Management, IT Audit or related field

Ability to work collaboratively with external and internal auditors, service providers and IT teams to define, implement and improve the IT Change Management processes

Knowledge of ITIL and other change management frameworks and Agile/DevOps processes

Proficiency in Microsoft Project, Excel and Word

Excellent leadership skills, team-focused with high energy and a positive attitude

Ability to think strategically and develop tactical methods to achieve objectives and goals

Ability to build and maintain effective relationships with team members, customers and external groups, as well as working in a collaborative environment with geographically dispersed resources

Preferred Qualifications- Education & Prior Job Experience

2+ years of experience in Agile methods and mindset as an approach to software development

Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups

Ability to influence through outstanding interpersonal skills, collaboration and negotiation skills

Ability to work well within a team environment, as well as independently

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, youll have access to your health, dental, prescription and vision benefits to help you stay well. And thats just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey? Feel free to be yourself at American.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.