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Customer Service RepresentativeDowney, CA, US, 90241Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.PurposeEmbark on a customer-centric journey with us at Liberty As a Customer Service Representative, your primary responsibility is to create positive customer experiences. From handling payments and credit card transactions to processing applications and resolving customer queries, you'll play a crucial role in ensuring customer satisfaction. In this role, you'll be the face of our company, providing top-notch service both in person and over the phone. If you're passionate about delivering exceptional customer service, thrive in a dynamic environment, and are ready to contribute your skills to a team-oriented company, we want to hear from you Apply now and become an integral part of our customer-focused team. Your exciting career awaits*Bilingual English/Spanish preferredAccountabilitiesGreet all visitors, providing exceptional customer service, answering inquiries and resolving problemsHandle incoming calls, routing them appropriately and taking messagesProcess payments, credit card transactions, and applications for utility serviceGenerate and manage service orders, keeping customers informed about the status of service requestsMaintain and balance the cash drawer with accuracy on a daily basisProcess outgoing mailUtilize the dispatch system for routine and emergency communications to field and office personnelAct as a liaison between customers, field personnel, and office teamsPerform other responsibilities as requested by leadershipEducation and ExperienceHigh school diploma or equivalent requiredMinimum of 3 years of experience in a call center or similar high-volume customer service environmentAbility to handle high-volume calls efficiently and professionallyStrong listening skills with a genuine desire to help people and make a positive impactExcellent verbal communication skills to interact effectively with diverse customersCash handling experience is a plus, demonstrating your attention to detail and reliabilityEmpathy, patience, and a positive attitude, contributing to a supportive team environmentValid state driver's licenseWhat We OfferAs a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day oneAnnual bonus and merit increase eligibilityCompany sponsored pension program, life insurance, and short-term & long-term disabilityEmployee Stock Purchase ProgramFree Employee Assistance Program & Headspace account3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer daysTuition reimbursement, professional development opportunities, & reimbursement for certification costsReward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environmentCompensation$16.78 - $25.17 per hourExpected pay: $16.78 - $20.97 per hour*Liberty considers several factors when extending an offer, including but not limited to, the role and responsibilities, a candidate's work experience, education, training and skills, and geographic location. Base pay for this role is expected to fall within the mid to mid-point.Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally. For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged Sustaining Energy and Water for Life.Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction. With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our Think Global, Act Local business model.We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.We are an equal opportunity employer and value each persons unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.
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