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Business Intelligence Analyst, Sr. Analyst, or Lead

2 months ago

Tucson, United States Tucson Electric Power Full time

Position Description

Member of the Wholesale Power Marketing team that supports the Energy Imbalance Market, where you will leverage data analytics to drive operational excellence and market efficiency. Your role involves analyzing large, complex datasets to uncover patterns and insights, providing data-driven solutions to enhance market operations, and advancing organizational processes through data management, including ETL operations and exploratory analysis. Creates and

maintain comprehensive documentation for reporting and recurring analyses, translating business requirements from non-technical users into actionable technical solutions. Makes data-savvy impacts to the efficiency and effectiveness of the

Wholesale Power Marketing operations through advanced data analytics and market insights.

This position is located in Tucson, Arizona and requires on-site work Tuesdays and Wednesdays.

Position-Related Responsibilities

Combines business intelligence and technical skills with a deep understanding of customer's needs so that they can be transformed into technological and operational requirements.

Gathers requirements from clients for reports, enhancements and translates those requirements into functional designs used by technical resources to develop solutions.

Recommends improvement of existing or proposed systems to enhance the functionality or effectiveness of solutions delivered.

Provides internal consulting to clients on how to make best use of functionality readily available in the current applications.

Reviews and approves design documents from technology providers.

Develops and/or assists in developing business process aligned application training material. Delivers training to users one on one or in a presentation.

Works with clients to develop and maintain current business process maps and documentation.

Supports metrics efforts for WPM, including data collection and validation, data presentation, and evaluation of results.

Communicates effectively with business peers, IT peers and vendors to solve business/technical problems and provide appropriate technical solutions.

Facilitates the interaction between clients and technology providers (internal and external) to implement and maintain reliable solutions.

Works closely with technical resources and System Administrators as needed to troubleshoot problems or investigate proposed enhancements and determine solutions.

Coordinates incident reporting and tracking with software vendors.

Documents problem analysis findings and corrective measures for ongoing support and audit purposes.

Works with internal and external auditors to validate application controls and compliance.

Directs work of external resources as assigned.

Continually increases personal understanding of utility business functions and processes.

Performs other job-related duties as assigned by management.

Participates on project teams, assisting in requirements definition and process design while also ensuring that testing and training align with the defined requirements and processes to meet business area needs.

Identifies and defines opportunities and strategies to use information technology to simplify, integrate, and otherwise improve the organization’s business and workflow processes.

Assists business areas with technology and application strategies and communicates these plans to IS.

Drives creative solutions and helps business areas challenge their own assumptions of how they will successfully execute their plans.

This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Assists in the Governance process, coordinating, and facilitating document creation and other elements as needed.

Provides a point of contact for business area relationships. Establishes effective client relationships by developing trust, integrity, credibility, and reliability with each client/business area.

Position-Related Responsibilities specific to Senior Analyst

All responsibilities of Analyst apply plus the following:

Gathers requirements from WPM business areas for moderate to complex enhancements and translates those requirements into functional designs used by technical resources to develop solutions.

Analyzes, documents and maps “As-Is” business processes. Prepares “To-Be” process maps, fit/gap analysis, change impact analysis, and/or other business process change related documentation.

Develops system, integration, and regression test plans.Leads system, integration, and regression testing activities.

Develops and runs ad hoc query reports as needed to troubleshoot problems, fulfill audit requests, and support other client requests.

Proactively evaluates application functions and features against business processes to support current and evolving business practices.

Manages assigned tasks of large projects under the leadership of a Project Manager or Business Lead. Leads small projects, preparing all required documentation for delivery of project objectives, as assigned.

Position-Related Responsibilities specific to Lead Analyst

All responsibilities of Senior Analyst apply plus the following:

Provides technical leadership, training, and guidance to less experienced team members and exhibit leadership qualities to department and corporation.

Leads requirements gathering efforts for package evaluation and complex development projects.

Leads “As-Is” and “To-Be” business process requirements/optimization sessions with client organizations. Performs business process fit analysis, gap analysis, and change impact analysis.Provides analysis to client leadership for review, approval and prioritization.

Leads projects with moderate complexity or sensitive issues, preparing all required documentation for delivery of project objectives, as assigned.

Leads investigation and analysis of complex operational and organizational, business, and financial problems, issues, and projects.

Plans multiple project assignments and coordinates priorities with team leads and clients. Works as business lead on large projects under the leadership of the Project Management Office.

Ensures the optimal fit between a proposed solution with the current information technology infrastructure, application platforms, and the strategic direction of the organization. Focuses on anticipating business needs and optimizing the return on investment.

Represents the business as a Subject Matter Expert for the integration of business processes and technology solutions.

Knowledge, Skills & Abilities

(Equivalent combination of education and experience will be considered.)

Business Intelligence Analyst

Minimum Qualifications:

Bachelor’s Degree or 4 years of experience in a related business area or an equivalent combination of education and experience.

Effective communication skills, both verbal and written and proficiency in conducting productive meetings.

Effective critical listening, analysis and problem-solving skills.

Ability to articulate thoughts and ideas to others, including facilitating communication between business and technical personnel.

Effective time management with demonstrated ability to multitask priorities and deliver assignments on schedule.

Strong analytical and conceptual skills.

Demonstrated ability to work independently and to effectively participate in a team project to achieve required functionality within budget and timeframe.

Ability to establish and maintain a high level of customer trust and confidence.

Ability to effectively adapt to rapidly changing technology and business.

Strong knowledge of applicable PC programs and O365 tools (Excel, Word, PowerPoint, etc.).

Responsible for individual projects under the oversight of a more senior analyst.

Assists in business process initiatives and continuous improvement efforts.

Demonstrates general understanding of one or more business areas and technology used in those areas.

Can serve as point of contact for several business areas.

Preferred Qualifications:

Knowledge of the Energy Imbalance Market (WEIM) or other ISO/RTO type operations

Proficient with advanced Excel concepts (

VBA, Power Query, PivotTables, VLOOKUP, INDEX/MATCH, etc)

Microsoft Power BI (

Data Visualization, Report design, DAX Functions, Measures, etc.)

Python and basic data analysis packages (

Pandas, NumPy, Matplotlib, Seaborn, skLearn, etc.)

Database technologies and data manipulation (

SQL Knowledge, Table Structures, Data Types, Stored Procedures, etc)

Maintaining Complex Generation and Market Data Model/Data Pipeline

OATI Product suite

Demonstrated expertise in the business area of support.

Demonstrated experience with application testing.

Demonstrated effectiveness within an application support role combined with the ability to define business solutions using the appropriate technology and/or process solution.

Senior Business Intelligence Analyst

Minimum qualifications for Analyst plus:

Superior analytical, relationship management, facilitation, project management, and problem-solving skills.

Ability to develop management style reporting and presentations (e.g., PowerPoint, Excel).

Demonstrated ability to work with all levels of management and workforce.

Project management skills including ability to multitask, prioritize, set and meet deadlines, work independently, and perform tasks with emphasis on accuracy and attention to detail.

Demonstrates deep understanding of at least a few business areas and technology used in those areas.

Successfully engages in multiple initiatives simultaneously.

Preferred Qualifications:

5 years of utility experience in a related business area.

Lead Business Intelligence Analyst

Minimum qualifications for Senior Analyst plus:

Demonstrated strong project management capabilities, including the ability to prioritize and meet deadlines, with emphasis on accuracy and attention to details.

Demonstrated ability to maintain project budget and stay within budget.

Demonstrated ability to recommend innovative solutions to support complex business requirements.

Has the ability to lead large business process initiatives and continuous improvement efforts.

Provides mentoring and support to other analysts on the team.

Highly proficient at understanding the needs of clients from a business perspective.

Can look at business areas from a strategic perspective and recommend forward-thinking solutions.

Demonstrated leadership and innovative skills.

Preferred Qualifications:

8-10 years of utility experience in a related business area.

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