General Manager

1 week ago

Hopkins, United States Marco Technologies Full time

The General Manager (GM) at Marco Technologies will lead and oversee all aspects of the business line's operations with full profit and loss (P&L) responsibility. This role requires strategic collaboration with a matrix sales organization to drive revenue growth while maintaining a relentless focus on delivering exceptional customer experiences. The GM will have direct oversight of service teams, project management, sales specialists, and other customer-facing functions, ensuring seamless integration and operational excellence across all departments. This position demands a dynamic leader with the ability to navigate complex organizational structures, foster cross-functional and business line collaboration, and drive strategic initiatives that align with the company's overall goals.

ESSENTIAL FUNCTIONS:

  • Profit & Loss Management: Assume full P&L responsibility for the business line, including budgeting, forecasting, and financial analysis to meet or exceed financial targets.
  • Strategic Leadership: Develop and implement strategic plans that drive revenue growth and market expansion in alignment with corporate objectives.
  • Financial Reporting: Provide regular reports and presentations on business performance, forecasts, and strategic initiatives to senior leadership.
  • Sales Collaboration: Partner closely with the matrix sales organization to set sales targets, develop go-to-market strategies, and capitalize on new business opportunities.
  • Customer Experience Ownership: Lead initiatives to enhance customer satisfaction and loyalty by ensuring exceptional service across all customer-facing teams.
  • Team Oversight: Directly oversee business line team members, including but not limited to service teams, project management, and sales specialists, fostering a high-performance culture and ensuring seamless team and cross-business line integration.
  • Performance Management: Set clear performance metrics (KPIs), monitor progress, and implement improvement plans to drive team success.
  • Talent Development: Recruit, mentor, and retain top talent within the business line, promoting professional growth and succession planning.
  • Resource Allocation: Optimize the allocation of resources, including budget and personnel, to maximize operational efficiency and ROI.
  • Operational Excellence: Streamline operations across departments to improve efficiency, productivity, and quality of service delivery.
  • Cross-Functional Coordination: Facilitate effective communication and collaboration among various departments to achieve unified business goals.
  • Market Analysis: Monitor industry trends, competitive landscape, and market conditions to inform strategic decisions and identify growth opportunities.
  • Risk Management & Compliance: Ensure all business activities comply with legal regulations and company policies, mitigating risks proactively.
  • Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams.
  • Change Management: Lead organizational change initiatives effectively, minimizing disruption and aligning teams with new directions.
  • Innovation Promotion: Encourage a culture of innovation to develop new solutions, improve processes, and enhance the customer experience.
  • Decision Making: Utilize data-driven insights to make informed decisions that positively impact the business line's performance.
  • Contract Negotiation: Oversee major contracts and agreements, ensuring favorable terms and alignment with business objectives.
  • Quality Assurance: Implement quality control measures to maintain high standards of service delivery and product offerings.
    Community & Brand Representation: Act as the face of the business line in industry events, conferences, and community engagements to enhance brand reputation.
  • Adherence to Policies: Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
EDUCATION AND EXPERIENCE:
  • Bachelor's degree in Business Administration, Operations Management, or a related field (MBA preferred).
  • 8 years of experience in operations leadership roles, preferably within the IT industry.
REQUIRED SKILLS:
  • Strong understanding of respective IT business operations.
  • Proven ability to lead and develop a high-performing team.
  • Strong understanding of respective IT Business Unit products and services.
  • Excellent organizational, problem-solving, and decision-making skills.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.

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