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Night Auditor

4 months ago

Dallas, United States HYATT Hotels Full time
Summary:
Thompson Dallas part of Hyatt Corporationdebut at The National, a 52 story building boasting a midcentury-modern hexagon design, rising prominently above the Dallas skyline. Designed to encompass an entire city block, Thompson Dallas will offer 219 guestrooms including 52 suites, 2 defining dining options and 20,000 sq feet of stunning event space. Other amenities include a resort style pool, custom curated fitness facility, spa, and dog park. Thompson Dallas will bring guests and community together through an inspired tribute to history, design and culture.

Then Night Auditor is responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Thompson Dallas as a Front Office Associate. A great "foot in the door" role into the upscale hotel and hospitality world. This is an OVERNIGHT position that also requires financial accumen in closing the books from the previous day.
  1. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  2. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
  3. Ability to stand and move throughout front office and continuously perform essential job functions.
  4. Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  5. Ability to access and accurately input information using a moderately complex computer system.
  6. Hearing and visual ability to observe and detect signs of emergency situations.
  7. Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
  8. Individuals are required to meet the minimum bonding standards.
  9. All employees must maintain a neat, clean, and well-groomed appearance (specific standards available).
  10. Utilize Hyatt selling skills to describe and upsell premium room products and other hotel services to our arriving guests at check-in

Qualifications:
- College Degree preferred or at least 2 years in a similar role alternative.

- Required to work overnight shifts. Generally around 11pm-730am shifts

- Luxury, Lifestyle or upscale hotel previous experience preferred

- Opera experience a plus

- Accounting or Finance background a plus