Operations Support Specialist, Seasonal

3 months ago

Austin, United States Reflex USA Full time
About Reflex

Reflex is changing the way that 15-million Americans work in retail. We're building a platform that matches leading apparel brands with the top tier of retail talent, on-demand.

About this role

Reflex is growing fast, and we're looking for an Operations Support Specialist during the busy holiday season to support Reflex in our mission to build the best way to work in retail by ensuring that we provide real-time support to our retailers and 'Reflexers' (that's what we call our workers) across all US markets in four different time zones. When things don't go according to plan, we step in to ensure that everyone receives a personalized, fast, and easy path to resolution across multiple channels (primarily text and email).

What you'll be doing:
  • Delight those you interact with, particularly in difficult situations to ensure that every Reflexer gets to the door safely and on-time
  • Provide omni-channel support (via phone, sms, email, and Slack), while finding creative solutions to real-time fulfillment challenges
  • Multitask while maintaining attention to detail and quality
  • Handle issues while adapting to pressure and time constraints
  • Triage issues and escalate to the correct team
  • Collaborate with the team to improve processes and outcomes
What you should have:
  • A passion for reinventing retail - a plus if you've worked in retail
  • This is an hourly position with an emphasis on supporting our busiest days of the week, which are Friday, Saturday, and Sunday (weekend availability is required for role consideration)
  • This is a seasonal position from October - December with potential to convert to full-time in January
  • Willingness to work holidays
  • Experience in a customer support role
  • A relevant degree or comparable formal training, certification, or work experience
  • Excellent attention to detail; you are able to spot developing issues quickly before they escalate
  • Strong verbal and written communication skills; comfortable communicating via phone, text and email with both internal team members and external customers
  • The ability to prioritize multiple concurrent tasks in a time-sensitive environment
  • You're willing to take on challenges and learn from failure; ability to work independently & operate in ambiguity
  • You are highly adaptable; you welcome change and the opportunity to influence the future of our organization.
What we're offering:
  • Full-time non-exempt hourly pay
  • Hybrid role with dynamic office environment in the heart of downtown Austin. The kitchen is always stocked with drinks & snacks

Our customers and workers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds. If you share our values and our enthusiasm to improve retail, you'll find a home here at Reflex. Reflex is proud to value diversity at our company. All qualified applicants will receive consideration for employment.

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