Customer Service Team Lead

3 weeks ago

Pleasant Prairie, United States Steel Partners LLC Full time
Job Description

Every day, MTI Motion associates around the world set the future in motion by solving our customers' most vexing motion-control challenges. Serving various industries including commercial aerospace, defense, oil and gas, and transportation, MTI Motion designs and manufactures an innovative portfolio of custom, precision motion-control products and solutions, including high-performance motors, drives and controllers, as well as windings, gears and ball screws.

We're committed to promoting a collaborative team environment that focuses on accountability, honesty and integrity to ensure customer satisfaction. We take pride in the work we perform and are committed to continuous improvement. In addition to offering a competitive benefits package, we strive to offer our employees opportunities to achieve career advancement.

MTI Motion is a wholly owned operating company within the Steel Partners (NYSE: SPLP) family of companies and is headquartered in Pleasant Prairie, WI, with facilities worldwide.

POSITION OVERVIEW

The Customer Service Team Leader supervises and leads the day-to-day activities of their assigned customer service representatives. They communicate company goals, safety practices, and deadlines toteam. Motivatesteammembers and assesses performance. Provides help to management, including hiring and training, and keeps management updated onteamperformance.

ESSENTIAL JOB FUNCTIONS

  • Support department manager and perform management duties when manager is absent or out of office
  • Assist management with hiring processes, onboarding and training of new hires
  • Discover training needs and provide coaching
  • Recognize high performance and reward accomplishments
  • Works in conjunction with various departments to implement customer specific processes
Requirements

CANDIDATE REQUIREMENTS PREFERRED Experience
  • Bachelor's degree in related field or two years of related experience.
  • Knowledge of basic business management principles and practices
  • Leadership principles and proven ability to lead by example
  • Proficiency in Microsoft Office, including Outlook, Excel, Word, Access and PowerPoint
  • Clear and succinct oral and written communication
  • Skilled in conflict resolution
  • Ability to distill complex information into understandable actions with clear directives.
  • Identifying root cause and identifying appropriate corrective actions
  • Identifying and engaging appropriate stakeholders to ensure customer satisfaction
  • Organizational and time-management skills
  • Ability to make quick and smart decisions under pressure
  • Analyze and compile data and statistical information
  • Prepare and present reports detailing data findings
  • Organize and facilitate team building, training and coaching activities
  • Work independently


Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

MTI Motion is an equal employment opportunity (EEOC) employer such that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or other legally protected status.

We will ensure individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact MTI Motion to request accommodation.

DIVERSITY, EQUITY INCLUSION

At MTI Motion, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role.

  • Customer Service Team Lead

    7 months ago

    Pleasant Prairie, United States Uline Full time

    Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics. Review phone, email and other customer interactions to evaluate quality, track results and provide co Customer Service, Team Lead, Service, Retail, Customer

  • Customer Service Team Lead

    3 weeks ago

    Pleasant Prairie, Wisconsin, United States MTI Motion Full time

    We're seeking a highly skilled Customer Service Team Lead to join our team at MTI Motion. As a key member of our customer-facing team, you will be responsible for supervising and leading the day-to-day activities of our customer service representatives.Your primary focus will be on communicating company goals, safety practices, and deadlines to your team,...

  • Customer Service Team Lead

    3 weeks ago

    Pleasant Prairie, United States MTI Motion Full time

    Every day, MTI Motion associates around the world set the future in motion by solving our customers' most vexing motion-control challenges. Serving various industries including commercial aerospace, defense, oil and gas, and transportation, MTI Motion designs and manufactures an innovative portfolio of custom, precision motion-control products and solutions,...

  • Customer Service Team Lead

    4 weeks ago

    Pleasant Prairie, Wisconsin, United States Uline Full time

    Customer Service Team Lead Uline is seeking a Customer Service Team Lead to join our team. Key Responsibilities: Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics. Review customer interactions to evaluate quality, track results and provide coaching and...

  • Customer Service Lead

    4 weeks ago

    Pleasant Prairie, Wisconsin, United States MOD Pizza Full time

    MOD Pizza is seeking a talented Customer Service Lead to join our team. As a key member of our leadership team, you will be responsible for directing the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You will set the example of what it means to serve, what it means to create a place and platform where...

  • Customer Service Team Lead

    3 weeks ago

    Grand Prairie, Texas, United States Circle K Full time

    As a Lead Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. You will also assist in training new Customer Service Representatives and perform shift supervision. Additionally, you will be responsible for completing store merchandise...

  • Customer Service Team Lead

    3 weeks ago

    Sun Prairie, Wisconsin, United States Circle K Full time

    As a Lead Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. You will also assist in training new Customer Service Representatives and perform shift supervision. Additionally, you will be responsible for completing store merchandise...

  • Sales Team Lead

    4 weeks ago

    Pleasant Prairie, Wisconsin, United States Lucky Brand Jeans Full time

    Key Responsibilities:As a Sales Team Lead at Lucky Brand Jeans, you will support the management team to achieve sales results and grow the business. You will understand and demonstrate product knowledge, selling and operational skills to maximize sales. You will engage with customers to build relations and provide an exceptional customer experience.Key...

  • Customer Service Liaison

    4 weeks ago

    Pleasant Prairie, Wisconsin, United States L&M Corrugated Container Corporation Full time

    About UsL&M Corrugated Container Corporation is a leading manufacturer of corrugated packaging solutions. With over 40 years of experience, we have established ourselves as a trusted partner for businesses seeking innovative and effective packaging solutions.Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our...

  • PT Team Lead

    3 weeks ago

    Pleasant Prairie, United States Clarks Full time

    Clarks is looking for a Part Time Team Lead to join the team! Our employees are the sole of our company. So, if free shoes and generous employee discounts sound good to you, take the next step today and apply to join one of the largest footwear companies in the world! Benefits: Clarks offers a competitive benefits package. We offer: Medical, and dental...

  • Customer Service Lead

    3 weeks ago

    Mount Pleasant, Utah, United States Zips Car Wash Full time

    Job DescriptionAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, our Lead Customer Service Associate role at Zips Car Wash may be the perfect fit for you.In this dynamic position, you will play a key role in creating a positive and welcoming atmosphere for...

  • Customer Service Representative

    4 weeks ago

    Pleasant Prairie, Wisconsin, United States Uline Full time

    Customer Service Representative - OvernightsCompetitive hourly rate and bonus potentialKenosha Branch12355 Uline Way, Kenosha, WI 53144As a Customer Service Representative - Overnights, you will be the face of Uline, providing exceptional customer experiences through order processing, customer inquiries, and product support. Our company values job stability...

  • Credit Team Lead

    1 month ago

    Pleasant Prairie, United States Uline Full time

    Credit Team Lead Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 With a long history as a stable employer, we are looking for candidates with strong leadership traits to join our team. As a Credit Team Lead, you will manage and grow a dedicated team of Credit Analysts on a daily basis. Better together! This position is on-site, and we...

  • Customer Service Representative

    4 months ago

    Pleasant Prairie, United States L&M Corrugated Container Corporation Full time

    Who we are L&M Corrugated Container Corp. is a rapidly growing, 40+ year strong company that designs, manufactures, and distributes corrugated packaging. Our purpose is to be, "A passionate family, making a positive impact on the world". Our Core Values is something all of our employees live by each day & we can see it in the great work we produce. L&M is...

  • Custodian Team Lead

    3 weeks ago

    Pleasant Prairie, United States Uline Full time

    Custodian Team Lead Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 At Uline, we believe in doing things right. We invest in our facilities because they're vital to our culture and success. Join us as a Custodian Team lead to help maintain the offices at our beautiful headquarters. Better together! This position is on-site, and we are...

  • Custodian Team Lead

    1 month ago

    Pleasant Prairie, United States Uline Full time

    Custodian Team Lead Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 At Uline, we believe in doing things right. We invest in our facilities because they're vital to our culture and success. Join us as a Custodian Team lead to help maintain the offices at our beautiful headquarters. Better together! This position is on-site, and we are...

  • Customer Service Representative

    3 weeks ago

    Pleasant Prairie, Wisconsin, United States Aeropostale Full time

    Aeropostale is seeking a Sales Associate to join our team. As a Sales Associate, you will be responsible for engaging with customers, educating them on our products, and providing exceptional customer service. Your goal will be to achieve and exceed sales goals by utilizing our selling strategy. You will also be expected to show an understanding of...

  • Custodian Team Lead

    4 weeks ago

    Pleasant Prairie, United States Uline Full time

    Custodian Team LeadCorporate Headquarters12575 Uline Drive, Pleasant Prairie, WI 53158At Uline, we believe in doing things right. We invest in our facilities because they're vital to our culture and success. Join us as a Custodian Team lead to help maintain the offices at our beautiful headquarters.Better together! This position is on-site, and we are...

  • Custodian Team Lead

    4 weeks ago

    Pleasant Prairie, United States Uline Full time

    Custodian Team LeadCorporate Headquarters12575 Uline Drive, Pleasant Prairie, WI 53158At Uline, we believe in doing things right. We invest in our facilities because they're vital to our culture and success. Join us as a Custodian Team lead to help maintain the offices at our beautiful headquarters.Better together! This position is on-site, and we are...

  • Part Time Team Lead

    2 weeks ago

    Pleasant Prairie, Wisconsin, United States Clarks Full time

    About the Role:We are looking for a Part Time Team Lead to join our team at Clarks. As a Team Lead, you will be responsible for assisting the Store Manager and Assistant Manager in overseeing the daily operations of the store.Responsibilities:Serving as the Manager on Duty in the absence of the Store Manager and Assistant ManagerDelivering positive sales...