Current jobs related to Technical Support Engineer - Ithaca - The CBORD Group

  • Technical Writer

    4 months ago

    Ithaca, United States Exostellar, Inc. Full time

    Job DescriptionJob DescriptionSalary: Exostellar, Inc.. is searching for a talented and detail-oriented Technical Writer to join our team. As a Technical Writer, you will play a vital role in creating clear, accurate, and comprehensive documentation for our innovative products and technologies. The ideal candidate will have a strong technical background,...

  • Technical Support Specialist II

    3 weeks ago

    Ithaca, New York, United States CFCU Community Credit Union Full time

    Position OverviewCFCU Community Credit Union is in search of a skilled Information Technology (IT) Help Desk Associate II to enhance our IT department. The ideal candidate will deliver first-rate technical support and assistance to our employees, aiding in the resolution of computer-related challenges.Key ResponsibilitiesPrimary Duties:Offer continuous...

  • Technical Support Specialist II

    3 weeks ago

    Ithaca, New York, United States CFCU Community Credit Union Full time

    Position OverviewCFCU Community Credit Union is looking for a skilled Information Technology (IT) Help Desk Associate II to enhance our IT department. The ideal candidate will deliver first-rate technical support and assistance to our employees, addressing and resolving computer-related challenges.Key ResponsibilitiesPrimary Duties:Offer continuous support...

  • Technical Support Specialist II

    3 weeks ago

    Ithaca, New York, United States CFCU Community Credit Union Full time

    Position OverviewCFCU Community Credit Union is in search of a skilled Information Technology (IT) Help Desk Associate II to enhance our IT department. The ideal candidate will deliver first-level technical support and assistance to our staff, addressing various computer-related challenges.Key Responsibilities• Provide ongoing support: Assist all Credit...

  • Civil Engineering Specialist

    2 weeks ago

    Ithaca, New York, United States Cornell University Full time

    About the RoleCornell University is seeking a highly skilled Facilities Designer to join our team in the Division of Facilities and Campus Services. As a Facilities Designer, you will play a critical role in providing technical expertise and stewardship in support of the Cornell built environment.Key ResponsibilitiesDesign and develop construction documents,...

  • Structural Engineering Designer

    7 days ago

    Ithaca, New York, United States Cornell University Full time

    About the RoleCornell University is seeking a highly skilled Facilities Designer for Structural Engineering to join our team. As a key member of our Architecture and Civil Engineering Section, you will work collaboratively with a team of experts to deliver high-quality engineering services for university-wide construction and renovation projects.Key...

  • Structural Engineering Design Specialist

    2 weeks ago

    Ithaca, New York, United States Cornell University Full time

    About the RoleCornell University is seeking a highly skilled Facilities Designer for Structural Engineering to join our team. As a key member of our Facilities and Campus Services division, you will play a critical role in delivering high-quality design services for university-wide construction and renovation projects.Key ResponsibilitiesDesign and develop...

  • Lead Spacecraft Systems Engineer

    1 month ago

    Ithaca, United States EVONA Full time

    Are you a skilled Systems Engineer passionate about satellite development and space exploration?We are seeking motivated individuals eager to make an impact on cutting-edge space projects. Our client's mission drives innovation across Space, Nuclear Fusion, and Particle Accelerators, supporting scientific advancements. With nearly 200 professionals across...

  • Lead Spacecraft Systems Engineer

    1 month ago

    Ithaca, United States EVONA Full time

    Are you a skilled Systems Engineer passionate about satellite development and space exploration?We are seeking motivated individuals eager to make an impact on cutting-edge space projects. Our client's mission drives innovation across Space, Nuclear Fusion, and Particle Accelerators, supporting scientific advancements. With nearly 200 professionals across...

  • Senior Spacecraft Systems Engineer

    6 days ago

    Ithaca, New York, United States EVONA Full time

    Evona's Mission to Shape the Future of Space ExplorationWe are seeking a highly skilled Systems Engineer to lead our small satellite missions through the full lifecycle, from design to operations. As a key member of our team, you will be responsible for overseeing technical reviews and customer meetings to ensure program success.Key Responsibilities:Lead...

  • Endpoint DevOps Engineer

    3 days ago

    Ithaca, New York, United States Cornell University Full time

    About the RoleCornell University is seeking a highly skilled Endpoint DevOps Engineer to join our Information Technologies team. As a key member of our Endpoint Infrastructure and Engineering team, you will play a critical role in shaping the future of endpoint management at Cornell.Key ResponsibilitiesAssist the EIE team in planning, building, testing,...

  • Endpoint DevOps Engineer

    4 days ago

    Ithaca, New York, United States Cornell University Full time

    About the RoleCornell University is seeking a highly skilled Endpoint DevOps Engineer to join our Information Technologies team. As a key member of our Endpoint Infrastructure and Engineering (EIE) Team, you will play a critical role in shaping the future of endpoint management at Cornell.Key ResponsibilitiesAssist the EIE team in planning, building,...

  • Electrical Engineer

    1 month ago

    Ithaca, United States Geegah LLC Full time

    Both New graduates and experienced electrical engineers are welcome to apply. Due to the nature of the work, at this time only US Citizen application will be considered. Geegah LLC is looking for a Research and Development Engineer with strong Electrical Engineering fundamentals in hardware, software, and experimentation. Geegah is developing the world's...

  • Research Engineer 2

    3 months ago

    Ithaca, United States The Ladders Full time

    Research Engineer Location: Ithaca, NY Job Type: Full-Time & In-Person Ecolectro develops specialty polymers and electrolytic cells for green hydrogen production, fuel cell technology, and electrolyzers. Our breakthrough alkaline exchange materials exhibit high ionic conductivity and exceptionally high chemical stability. These desirable characteristics...

  • Electrical Engineer

    3 months ago

    Ithaca, United States Geegah LLC Full time

    Job DescriptionJob DescriptionBoth New graduates and experienced electrical engineers are welcome to apply. Due to the nature of the work, only US Citizen applications will be considered at this time.RELOCATION ASSITANCE AVAILABLEGeegah is developing the world's first GHz ultrasonic transducers and imagers integrated within CMOS substrates. This position...

  • Lead Engineering Coordinator

    3 weeks ago

    Ithaca, New York, United States Kelly Science, Engineering, Technology & Telecom Full time

    Position Title: Lead Engineering CoordinatorCompany: Kelly Science, Engineering, Technology & TelecomCompensation: $120,000 to $130,000 based on experienceOverview:The Lead Engineering Coordinator utilizes extensive and varied expertise in engineering concepts and practices across multiple assignments and related sectors. This role involves making...

  • Research Engineer 2

    4 months ago

    Ithaca, United States Ecolectro Full time

    Job DescriptionJob DescriptionSalary: $105,000 to $117,000Research Engineer Location: Ithaca, NY Job Type: Full-Time & In-Person Ecolectro develops specialty polymers and electrolytic cells for green hydrogen production, fuel cell technology, and  electrolyzers. Our breakthrough alkaline exchange materials exhibit high ionic conductivity and exceptionally...

  • Senior Spacecraft Systems Engineer

    3 weeks ago

    Ithaca, New York, United States EVONA Full time

    Are you an experienced Systems Engineer with a passion for satellite technology and space missions?We are looking for dedicated professionals who are excited to contribute to pioneering space initiatives. Our client's vision fosters innovation in the realms of Space, Nuclear Fusion, and Particle Accelerators, propelling scientific progress. With a growing...

  • Senior Spacecraft Systems Engineer

    3 weeks ago

    Ithaca, New York, United States EVONA Full time

    Are you an experienced Systems Engineer with a passion for satellite technology and space missions?We are looking for dedicated professionals who are enthusiastic about contributing to pioneering space initiatives. Our client's vision fosters innovation in Space, Nuclear Fusion, and Particle Accelerators, propelling scientific progress. With a diverse team...

  • IT Support Associate III

    5 days ago

    Ithaca, New York, United States Cornell University Full time

    About the RoleCornell University is seeking a highly skilled IT Support Associate III to join our team. As a key member of our IT Service Group, you will be responsible for delivering exceptional IT support to our faculty and staff community.Key ResponsibilitiesProvide high-level IT support across the COECIS Tech faculty and staff communityPartner with...

Technical Support Engineer

3 months ago

Ithaca, United States The CBORD Group Full time
Description

Position at The CBORD Group, Inc.

Technical Support Engineer

Who We Are

CBORD and Horizon are the world's leading providers of integrated technology solutions powering housing, access, foodservice, nutrition, eCommerce, and card systems for K-12 and higher education, acute care, senior living, and business campuses. Our success and growth is directly attributed to our DREAMteam. Our culture is built on integrity, respect for our people, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem solving, and learning agility drive our day-to-day actions.

What You'll Be Doing- Overall Job Description

The Technical Support Engineer is a vital member of our Support team, dedicated to providing tier I technical and application support for CBORD solutions. Our focus is on ensuring an exceptional customer experience by swiftly resolving issues.

Salary Range: $26-$27/ hour

What You'll Be Doing
  • Issue Ownership: Take full responsibility for customer-reported issues, ensuring they are resolved in a timely and effective manner.
  • Problem Solving: Research, diagnose, troubleshoot, and identify solutions to resolve system issues, which includes interacting with customers to understand the problem thoroughly.
  • Escalation Management: Follow best practices for escalating unresolved issues to the appropriate internal support team resources, with detailed case notes that outline troubleshooting steps and results.
  • Customer Communication: Maintain regular communication with customers to keep them informed of the status and progress of their case.
  • Documentation: Maintain detailed documentation of all issues and resolutions in case notes and contribute to a growing knowledge base that helps in faster resolutions of future problems.
  • On-Call Support: Participate in on-call rotations, providing support for critical issues outside of standard business hours.
  • Continuous Learning: Actively engage in learning new technologies and product updates to improve problem-solving capabilities.
What You'll Bring to the Table
  • Technical Expertise: Fundamental knowledge of Windows, PCs, SQL, networking tools like Wireshark, various operating systems, databases, and software applications.
  • Problem-Solving: Strong logical problem-solving abilities.
  • Time Management: Demonstrates a strong ability to manage time methodically, plan tasks thoughtfully, and prioritize actions strategically, with an openness to adopting new strategies as needed.
  • Communication Skills: Strong communication skills with a collaborative spirit.
  • Team Collaboration: Works effectively within a team.
  • Customer Service: Strong grasp of customer service principles demonstrating urgency in customer issue resolution.
  • Professional Development: Actively seeks opportunities for growth.
  • Education: Degree beneficial but not required.
  • Experience: 2+ years in customer-facing technical support environment
What's Good to Know
  • Eligible for over-time on an as-needed basis.
  • Excellent career development opportunities.
  • Occasional travel may be requested (DREAMstart, team meeting), less than 10%
  • Fulfillment of government security clearance application process may be required.
Who You'll Work with
  • Other support services team members.
  • Customer system administrators, end users, and IT staff.
  • Cross-functional team members including Professional Services, Development, Product Management.
Why Join the CBORD Horizon DREAMteam?

DREAMteam (how we refer to all of us) You're engaged and self-motivated. You think like an entrepreneur, constantly driving improvement and innovation. You act as a change agent. You're a team player contributing to a collaborative and diverse work environment. We question the status quo and so should you. You are accountable and focused and take smart risks. You're an extension of our talent acquisition team - always scouting top talent to join our team.

DREAMperks

Staying Healthy
  • Eligible team members have access to a robust health insurance plan on their first day of employment.
  • To encourage, motivate and challenge team members to take an active interest in their health and well-being, the Company provides a Wellness Benefit of $200 for the calendar year.
  • Access to an Employee Assistance Program.
Enjoying Time-Off

Eligible team members are granted with the following paid time off annually:
  • Vacation: 15 vacation days; pro-rated during the first year
  • Holidays: 11 paid holidays each year
  • Sick Time: 5 sick days
  • Personal days: 3 personal days; pro-rated during the first year
Planning for the Future
  • Employer paid Life Insurance / AD&D / Short-Term Disability Insurance
  • Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D
  • Access to FSA Plans & Commuter Benefit Plans
  • 401(k) Savings Plan where the Company matches team member contributions $0.50 for every dollar saved up to 8% of pay. Fully vested on day one.
  • Access to the Roper Employee Stock Purchase Plan
  • Paid Parental Leave Program
Make an Impact
  • DREAMcares (The Company's outreach initiative to support our extended community): Eligible employees will have access to 3 paid days off annually to serve at a qualified and approved organization.


Apply and Join the DREAMteam

To view more amazing roles at CBORD and Horizon, visit our career pages at www.cbord.com/careers

This description is intended to be generic in nature. It is not intended to determine all specific duties and responsibilities of any particular position. Essential functions and overtime eligibility may vary on the specific tasks assigned to the position.

This position will be responsible for the handling of PHI (personal health information) and/or other types of SPI (sensitive personal information) and will be expected to comply with all applicable laws and internal policies with regards to handling of PHI/SPI