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Patient Services Associate

4 months ago

Tustin, United States Tilda Research Full time

Why work at Tilda?Our mission Tilda exists to accelerate the development of new medical treatments by providing every person easy access to clinical trials. As a tech-enabled clinical trial network, we build software and services to help pharma innovators better execute their clinical trial programs. Our work leads to faster cures and thus institutes a meaningful impact on millions of lives. You can help us realize that goal.Reimagining clinical trials from the ground upWe believe the future of healthcare will be powered by technology that gives all patients access to the best care. That starts with reimagining today's complicated clinical trial process to make it more accessible for patients. Tilda is championing a more diverse and inclusive clinical trial environment to help advance health equity. Pharmaceutical companies use Tilda's solutions to identify and enroll their ideal patients, and to run effective trials with precision. It's now easier than ever to deliver clinical trials to patients, no matter where they live.Work with some of the best researchers in the world: Our team of physicians and researchers are passion-driven and have a long history of accomplishments. They have worked on hundreds of research studies, helping bring many new medical innovations to the market. You'd join at the perfect time to shape what we build and how we grow. We are a Silicon Valley-based company, backed by leading venture capital and healthcare investors.About the Role: The patient services associate will be the first contact for patients interested in learning more about clinical trials. This role will be responsible for delivering a high-quality patient experience and supporting clinical trial enrollment goals. This role requires excellent communication and interpersonal skills, as you will utilize various methods to recruit patients, assess patients' eligibility and schedule study visits. If you are looking to take the next step in your career and dive into the world of clinical research, this opportunity is for youThe role will also require supporting the Clinical Research Coordinators with patient visits, including pre- and post- visit tasks. This role is an excellent on ramp for candidates interested in becoming Clinical Research Coordinators.The Ideal Candidate WillHandle high volumes of inbound phone callsBe the first point of contact interacting with patients over the phoneRecruit patients for clinical research trialsCoordinate patient appointments and transportationPrescreen patients to determine eligibility for clinical research trialsConducts reminder calls to confirm patient appointmentsWork with the patient and the patient's primary care provider to obtain patient medical records Promote a positive image of Tilda ResearchRespond to patient questions and direct them to the appropriate departmentConduct outbound calls to interested patientsMeet patient enrollment and scheduling quotas Utilize software systems to communicate with patients via text and emailProvide patients with a high level of customer service and strive to create the best possible patient experienceOrganize and conduct clinical study using good clinical practices (GCPs)Recruit and consent appropriate patients into assigned projectsUpload documents such as labs, other clinical documents, and informed consent documents into established clinical trial management systems and/or electronic trial master fileMinimum Requirements1 year clinical research experience or 1 year working as an office admin or in a healthcare contact center environmentSpanish Speaking / BilingualHave experience working in a fast-paced patient service/customer service/sales environmentExperience with data entry and using tools such as Google SheetsExperience and comfortability making outbound cold callsPreferred SkillsExperience with CRM and appointment-setting systems like Salesforce and Calendly is a plusExperience with CRIO or other CTMS systems is a plusHave excellent attention to detailStrong communication skills, both written and verbalA willingness to learn and work with othersAbility to display empathy and sensitivity to patientsBe technologically savvy and comfortable navigating a variety of communication pathways (phone calls, texts, email)Analyze conversion data and make suggestions to improve patient performance Be comfortable with learning and using new software and technology systemsProficiency with collecting vital signs and reporting of irregularities to the clinician on staffProficiency with laboratory collection (phlebotomy) along with processing according to available laboratory manuals. Reporting of deviations to management where appropriteProficiency with drug accountability and drug transportProactively look for ways to assist the clinical team with administrative work.Benefits include but are not limited to:Medical, Dental, and Vision insurance401k Generous PTO10 Paid Holidays>$17 - $26 an hourOur missionTilda exists to accelerate the development of new medical treatments by providing every person easy access to clinical trials. We do this through leading decentralized research technology and a caring team that always puts patients first.Reimagining clinical trials from the ground upWe believe the future of healthcare will be powered by technology that gives all patients access to the best care. That starts with reimagining today's complicated clinical trial process to make it more accessible for patients.Tilda is championing a more diverse and inclusive clinical trial environment to help advance health equity. Pharmaceutical companies use Tilda to identify and enroll their ideal patients, and to run effective trials with precision. It's now easier than ever to deliver clinical trials to patients, no matter where they live.And we're just getting started.