Patient Access Representative II
4 weeks ago
SHIFT: Rotating 2nd (2pm-10:30pm) and 3rd (10pm-6a) and every other weekend
JOB SUMMARY
Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
- Greeting customers following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).
- Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
- Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum typing skills of 35 wpm
- Demonstrated working knowledge of PC/CRT/printer
- Knowledge of function and relationships within a hospital environment preferred
- Customer service skills and experience
- Ability to work in a fast paced environment
- Ability to receive and express detailed information through oral and written communications
- Course in Medical Terminology required
- Understanding of Third Party Payor requirements preferred
- Understanding of Compliance standards preferred
- Must be able to perform essential job duties in at least two Patient Access service areas including ED.
- Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.
- Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
- Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience preferred to perform the job.
- High School Diploma or GED required
- 0 - 1 year in a Customer Service role.
- 0 - 1 year administrative experience in medical facility, health insurance, or related area preferred
- Some college coursework is preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to sit at computer terminal for extended periods of time
- Occasionally lift/carry items weighing up to 25 lbs.
- Frequent prolonged standing, sitting, and walking
- Occasionally push a wheelchair to assist patients with mobility problems.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Hospital administration
- Can work in patient care locations which include potential exposure to life-threatening patient conditions.
- Must be available to work hours and days as needed based on departmental/system demands.
- Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step
-
Talladega, United States Tenet Healthcare Full timeJOB SUMMARY Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant...
-
Patient Service Representative
4 weeks ago
Talladega, Alabama, United States Talladega Quality Health Care Full timeJob DescriptionThe Patient Services Representative (PSR) plays a vital role in delivering exceptional patient care at Talladega Quality Health Care. This position requires a high degree of patience, diplomacy, and professionalism to provide a warm and welcoming experience for patients and their families.Key Responsibilities:Assist patients upon contact with...
-
General Maintenance
2 months ago
Talladega, United States NASCAR Full timeTALLADEGA SUPERSPEEDWAYTalladega Superspeedway was created as a palace of speed in 1969 by NASCAR founder Bill France, Sr., who coined it "the Greatest Race Track in the World." At a mammoth 2.66-miles with 33 degrees of banking in the turns, it is NASCAR's Most Competitive venue. The "Fun" track prides itself on being family friendly, especially with the...
-
General Maintenance
4 months ago
Talladega, United States NASCAR Full timeTALLADEGA SUPERSPEEDWAYTalladega Superspeedway was created as a palace of speed in 1969 by NASCAR founder Bill France, Sr., who coined it "the Greatest Race Track in the World." At a mammoth 2.66-miles with 33 degrees of banking in the turns, it is NASCAR's Most Competitive venue. The "Fun" track prides itself on being family friendly, especially with the...
-
General Maintenance
4 months ago
Talladega, United States NASCAR Full timeTALLADEGA SUPERSPEEDWAY Talladega Superspeedway was created as a palace of speed in 1969 by NASCAR founder Bill France, Sr., who coined it "the Greatest Race Track in the World." At a mammoth 2.66-miles with 33 degrees of banking in the turns, it is NASCAR's Most Competitive venue. The "Fun" track prides itself on being family friendly, especially with the...
-
Family Nurse Practitioner
3 months ago
Talladega, United States MainStreet Family Care Full timeExciting Full-Time Family Nurse Practitioner Opportunity in Talladega, Alabama! MainStreet Family Care is growing, and we are looking to hire a fast, fun, and friendly Family Nurse Practitioner (FNP) to join our team full time! You will provide patient focused care to help our patients feel better FAST! Boom! Services provided to the public include urgent...
-
LPN Licensed Practical Nurse Full-Time Night Shift
2 months ago
Talladega, United States QCHC Inc Full timeLPN Licensed Practical Nurse Full-Time Night Shift -Talladega County EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by...
-
School Nurse
6 months ago
Talladega, United States ATC - Central Alabama Locations Full timeATC Healthcare is looking for School Nurses! The SCHOOL NURSE provides nursing services to the student population in various environments. The school Nurse works cooperatively with the school staff, parents, and guardians to provide for the health care needs of students. The school Nurse works under the supervision of the chief school nurse and/or school...
-
Registered Nurse
2 weeks ago
Talladega, United States DAVITA Full time726 East Battle StreetSte A, Talladega, Alabama, 35160, United States of America DaVita is seeking a Nurse who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal failure or chronic kidney disease. Do you desire to deliver care in an...
-
Registered Nurse
2 weeks ago
Talladega, United States DAVITA Full time726 East Battle StreetSte A, Talladega, Alabama, 35160, United States of America DaVita is seeking a Nurse who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal failure or chronic kidney disease. Do you desire to deliver care in an...
-
Registered Nurse
2 weeks ago
Talladega, United States DAVITA Full time726 East Battle StreetSte A, Talladega, Alabama, 35160, United States of America DaVita is seeking a Nurse who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal failure or chronic kidney disease. Do you desire to deliver care in an...
-
Registered Nurse
2 weeks ago
Talladega, United States DAVITA Full time726 East Battle StreetSte A, Talladega, Alabama, 35160, United States of AmericaDaVita is seeking a Nurse who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal failure or chronic kidney disease. Do you desire to deliver care in an...
-
Registered Nurse
2 weeks ago
Talladega, AL, United States DAVITA Full time726 East Battle StreetSte A, Talladega, Alabama, 35160, United States of America DaVita is seeking a Nurse who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal failure or chronic kidney disease. Do you desire to deliver care in an...
