Customer Experience Specialist

1 month ago

Dayton, United States Ziehler Lawn Care Full time
Location: Centerville, OH (On Site)

Schedule: Mon-Fri, 7:30 AM up until 6:00 PM with occasional Saturday morning flexibility

Compensation: $18-$20 per hour plus commission

Welcome to the Z- Team

Ziehler Lawn Care is a local, industry leading lawn care company that has been growing since 1999 We offer high quality products and services including fertilization, weed control, pest prevention, and aeration and seeding to residential homeowners within the Dayton and Cincinnati markets. Our goal is to Make Life More Enjoyable for 20,150 people by 2030, and we will achieve this by continuing to build passionate teams who work together to deliver The Unmatched Customer Experience. We hope you consider joining the Z-Team if you have a passion to build, grow and win

Benefits and Perks
  • Consistent day-time schedule
  • Medical, Dental, Vision Insurance Packages
  • Paid Time Off
  • Retirement Plan with Company Match Program
  • Additional Employee Incentives and Recognition Awards
  • Employee Discount Programs
  • Wear jeans on Fridays
  • End of Year Closure - enjoy time with family
Why Grow with Us?
  • We're family owned. We hire people, not #s. We understand a family's need for work-life balance.
  • We strive to be a trusted lawn care provider to our customers, prioritizing a consultative, solutions-based approach.
  • We have local markets and team members, including our owners and department leaders. We collaborate, strategize and support one another daily. We are active in our communities.
  • We offer quality products and services with defined quality assurance programs. Our customers get enjoyment from what we do and our Z-Team is proud of it.
  • We offer stability. We've been successfully growing on average 26% per year since 2016.
  • We work hard, but play hard We host many team building events and BBQs.
  • We care about the success and happiness of our people. We consciously invest the time and resources it takes to develop great teams.
Job Summary:

The Customer Experience Specialist is a part of our call center team and will ensure friendly and knowledgeable service support for current and prospective customers

Responsibilities:
  • Delivers the Unmatched Customer Experience to our customers, maintaining a friendly and professional demeanor, building rapport and using probing questions to ensure their satisfaction of our products and services
  • Remains readily available to interact with customers via telephone and email to provide support and information about our products and services, relay messages, and route calls to the appropriate team member
  • Fields customer questions and complaints; when the question or issue is beyond the specialist's knowledge or is outside of company guidelines, forwards to the appropriate team member or supervisor
  • Ensures that appropriate actions are taken to resolve customers' problems and concerns
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
  • Supports the sales team by creating standard customer proposals and selling company services to customers when needed
  • Makes calls to customers to check satisfaction, confirm scheduling, or to collect past due amounts
  • Performs administrative tasks such as processing payments, preparing customer mailings, auditing sales reports and entering data
  • Works as a team player, communicating with Lawn Care Specialists and Inside Sales Specialists and other team members daily
  • Other duties as assigned
Requirements

Required Skills/Abilities:
  • Ability to maintain a positive demeanor at all times
  • Excellent verbal and written communication skills
  • Basic computer skills and familiarity with Microsoft Excel
  • Ability to prioritize and remain organized in a fast-paced environment
  • Adaptable to multitask and to work overtime during peak season (March to June)
  • Ability to add, subtract, multiply and divide all units of measure
Education and Experience:
  • High school diploma or equivalent
  • 1 year experience in fast-paced customer service; call center experience is a plus
Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer


Salary Description

$18-$20

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