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Bilingual Commercial Lines Client Service Representative

4 months ago

Houston, United States InsureOne Insurance Services America LLC Full time
About Us:

InsureOne is part of Confie, one of the largest privately owned insurance agencies/brokers in the United States. Established over three decades ago, InsureOne has locations across the US to better serve our clients. Our knowledgeable team of insurance professionals is local agents who take pride in providing quality service, rates, and coverage options tailored to our clients' individual needs. Our agents specialize in crafting a special partnership with customers to ensure a white-glove experience.

Join the winning team at InsureOne Insurance Services America, part of Confie, which has been ranked as #1 on Insurance Journal's annual Top 50 Personal Lines Agencies for the eighth consecutive year, and the #2 spot in Insurance Journal's Top 100 Property/Casualty Agencies for 2023.

What We Offer:

  • Competitive hourly pay + performance-based bonus opportunities
  • Continuous on-going training and mentorship
  • Growth-oriented culture with internal promotion opportunities
  • Comprehensive Benefits package including medical, dental, vision, and life insurance
  • Comprehensive 401K plan with competitive employer match
  • Paid time off including holidays, vacation, and personal time
  • Annual incentive trip for top performers
  • Fitness perks: A corporate discount at 24-Hour Fitness makes staying active more accessible.
  • Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems - at no cost.
  • Extra Perks: Access to disability, hospital indemnity, universal life, critical illness, and accident insurance plans. We even offer pet insurance.
The pay range for a Client Service Representative is $18 - $24 hourly (based on experience) + performance-based bonuses

What You Will Do:

The Client Service Representative is responsible for providing exceptional customer service to policyholders of Property & Casualty insurance by answering questions, interpreting policies, explaining coverage, and resolving concerns. The Client Service Representative will act as a liaison between the customer and insurance companies to answer questions, promote opportunities, and resolve concerns. While the primary focus of the Client Service Representative is delivering a white-glove customer experience, you will also have the ability to upsell and cross-sell existing clients.

Our Ideal Candidate:

We are actively seeking a motivated individual to join our high-performing customer service team, offering unparalleled opportunities for professional growth. While prior experience in the insurance industry or agency setting is preferred, we are committed to training the right candidate.

Key Attributes:
  • High school or equivalent
  • Effective and precise telephone etiquette
  • 1+ years of customer service experience
  • Excellent attention to detail and organizational skills
  • Ability to work well independently and on a team
  • Precise verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Ability to deliver a tailored, white-glove experience to all clients
Preferred Attributes:
  • Bachelor's Degree or 1+ year(s) of relevant sales experience
  • Property & Casualty license