Customer Service Representative

5 months ago


Plano, United States PrideStaff Full time

We have a client in Plano with an opening for a Call Center Representative

This position is 100% onsite.

Compensation: $17/hr

Remote/On-site: 100% on site

Duties:

  • Make outbound calls to insurance agents and/or carriers to obtain insurance renewals or mortgage update
  • Receive inbound calls from insurance agents typically returning a call initiated by the call center representative
  • Initiate outbound client/insurance agent calls to request document updates with professionalism
  • Document all call information and update records based on interactions
  • Forwards all written communication received from insurance agents to the Analysts for review daily
  • Ability to work shifts within our business hours, which are 7:00am to 7:00pm Monday to Friday
Requirements:
  • High school diploma or equivalent required; some college preferred or equivalent work experience
  • Minimum 6 months of experience in a mail handling environment, professional call center or client support role
  • Basic computer skills including MS Office Suite (Outlook, Word and Excel)
  • Demonstrated ability to give close attention to detail
  • Ability to communicate clearly through verbal and written communication, using proper spelling and grammar
  • Ability to type 40 WPM
  • Experience and ability to work in a fast paced, performance-based and metric-driven call center environment
PrideStaff(North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following:
  • A professional, supportive team environment
  • Representation to North Dallas' top employers
  • Full medical benefits package
  • Dedicated consultants that provide industry insights & resources to ensure continued career development

These are some of the many reasons we were recently recognized as one of Dallas' Best Places to Work

Compensation / Pay Rate (Up to): $17.00 - $17.00 Per Hour

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