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AR/Collections

3 months ago

Stamford, United States Creative Financial Staffing Full time

AR/ Collections Admin

About the company:
Our client, headquartered in Stamford, CT is a family-owned company that has been serving home owners and business's in their community since 1950

Why join this company?

  • Second generation, family owned environmentally conscious arboriculture firm that services the tri-state area
  • They offer opportunity to grow with the organization
  • Offer a generous compensation, year-round work, paid time off, health and retirement benefits
  • An inclusive company culture where everyone feels like family

Responsibilities:

  • Sending out monthly aging statement, collection letters to clients.
  • Making outbound collection calls and email contacts in a professional manner while keeping and improving customer relations.
  • Following up on correction actions to ensure timely resolution and satisfaction.
  • Resolves client-billing problems (ex. reconciliations) and rescues accounts receivable delinquency, applying good customer service in a timely manner.
  • Sending final demand letters and notifying sales and admins of financial holds on customer accounts to stop service for non-payment.
  • Create spreadsheets of accounts and their financial status.
  • Oversees and assists with the cleanup of unapplied receipts, short paid invoices and Charge Backs.
  • Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failures with designated departments.
  • Posting customer payments and submitting daily cash receipts to CEO.
  • Assisting with organizing the data on commercial budget accounts and update as payments come in.
  • Database management to ensure all collection efforts are documented and tracked.

Requirements

  • 2+ years of experience in accounts receivable and collections
  • Associates Degree desired
  • Excellent time management, organizational and negotiation skills required.
  • Proficiency in Microsoft Office Suite
  • Must be results-oriented with a high degree of integrity and drive.
  • Maintain a high level of accuracy with a strong attention to detail.
  • Ability to work in a fast-paced environment.