Warranty Program Manager

2 months ago


San Antonio, United States XPEL Full time
Job Description:

Core Duties:
  • Oversees department responsible for:
  • Installed product warranty resolution
  • Installer warranty root cause reporting
  • Technical product support
  • End-customer technical selling
  • Chronic warranty management
  • Other back-office functions
  • Develop and oversee chronic warranty management program to identify and remediate issues associated with customers that return large quantities of product
  • Act as subject matter expert regarding XPEL product portfolio to provide internal and external customers with detailed product information as required.
  • Manage the service and warranty training curriculum along with product information catalog to align with customer expectations.
  • Work jointly with internal departments to coordinate customer support initiatives dealing with returns, warranties, and technical product data to set expectations that meet customers' needs.
  • Other work duties as assigned.
Job Requirments:
  • Experience with Quality Systems Management (preferred)
  • Experience in root cause analysis methodologies (Pareto, Fishbone, 5 Why's, FMEA, etc)
  • Experience in process mapping and RACI Matrixes (preferred)
  • Ability to communicate professionally and effectively
  • Results-driven with a keen ability to make sound decisions
  • Microsoft Office knowledge required
  • Ability to travel up to 25% of the time as needed
  • Ability to lift 40 lbs.
  • Experience and hands on knowledge with sales, application and/or installation of XPEL products (Paint Protection, Window Film, etc.)
  • Experience interacting with car dealerships and/or XPEL installers (preferred)


XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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