Warranty Program Manager
2 months ago
Core Duties:
- Oversees department responsible for:
- Installed product warranty resolution
- Installer warranty root cause reporting
- Technical product support
- End-customer technical selling
- Chronic warranty management
- Other back-office functions
- Develop and oversee chronic warranty management program to identify and remediate issues associated with customers that return large quantities of product
- Act as subject matter expert regarding XPEL product portfolio to provide internal and external customers with detailed product information as required.
- Manage the service and warranty training curriculum along with product information catalog to align with customer expectations.
- Work jointly with internal departments to coordinate customer support initiatives dealing with returns, warranties, and technical product data to set expectations that meet customers' needs.
- Other work duties as assigned.
- Experience with Quality Systems Management (preferred)
- Experience in root cause analysis methodologies (Pareto, Fishbone, 5 Why's, FMEA, etc)
- Experience in process mapping and RACI Matrixes (preferred)
- Ability to communicate professionally and effectively
- Results-driven with a keen ability to make sound decisions
- Microsoft Office knowledge required
- Ability to travel up to 25% of the time as needed
- Ability to lift 40 lbs.
- Experience and hands on knowledge with sales, application and/or installation of XPEL products (Paint Protection, Window Film, etc.)
- Experience interacting with car dealerships and/or XPEL installers (preferred)
XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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