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Associate Logistics/Kitting Coordinator
4 months ago
? Position Overview:
Responsible and accountable for the ordering, receiving, processing, storing, shipment, and delivery, return, and destruction of clinical supplies returned by the clinical sites of drug products and medical devices for assigned studies. Performs local purchases activities as per request. Responsible for logistics coordination of moderate to complex studies with little to no supervision. Actively problem solves and suggests solutions to logistics challenges.
Essential Functions:
+ provides supplies and shipping support including assembling and packing laboratory kits following study kit specifications
+ performs quality control checks on assembled kits order fulfillment shipments
+ performs labeling activities and any activity related to kitting operations
+ assist with unloading activities as needed
Additional functions:
Data Entry
+ provide clerical support to Logistics Coordinators and Investigator Services
+ data entry tasks placing orders/entering site addresses with assigned timelines and according to internal SOP issue pro-forma invoices etc
Investigator Services
+ assist sites with any study related questions on processing and shipping samples call center fax and e-mail responses e-mail communication
+ resolves problem samples
+ serves as point of contact for investigator sites provides guidance to sites
+ ensures queries are addressed responded and documented in an accurate and timely manner according to internal SOP
+ resolves queries and exceptions within agreed timelines
+ monitors tracks and notifies sites of critical values
+ ensures resolution of complaints issues and concerns and escalates to management
Additional Skills & Qualifications:
Education and Experience
+ High/Secondary school diploma or equivalent and relevant formal academic/vocational qualification.
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