Front Desk Supervisor
15 hours ago
Front Desk Supervisor - Residence Inn by Marriott Annapolis Job Category: Rooms Front Office Requisition Number: FRONT002742 Posted: December 6, 2024 Employment Type: Full-Time Location: Annapolis, MD 21401, USA Description Residence Inn by Marriott Annapolis is seeking an engaging, friendly, and detail-oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the Front Desk and Night Audit teams with a focus on guest and associate satisfaction. Successful candidates will have previous Front Desk Experience, strong customer service focus, and the ability to train and grow our associates. Colwen Hotels is a dynamic and growing hotel company, with an extraordinary portfolio of award-winning hotels. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. General Responsibilities: Assist in the management of the day-to-day operations of the Front Office to ensure that associates adhere to Colwen Hotels and brand standards. Assist in the interviewing and performance supervision of Front Office Associates. Process check-in and check-out, verify billing, create reservations, and process special requests. Demonstrate knowledge of hotel property and local attractions to assist guests as needed. Establish and maintain open collaborative relationships with direct reports and management throughout the hotel. Ensure that all complaints regarding service and/or accommodations are investigated and resolved in a timely manner. Ensure all associates adhere to credit and handling policies; analyze variances and maintain a close watch to the daily house count. Monitor budgets and payroll records and review financial transactions to ensure appropriateness. Conduct ongoing analysis of processes for continuous improvement/efficiency. Coach and support Front Office Team to effectively manage occupancy, guest service, and controllable expenses. Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results. Balance cost controls with exceptional guest service and associate satisfaction. Maintain strict key controls and safety and security standards. Ensure compliance with Colwen Hotels policies and procedures and Federal & State Labor laws. Perform other duties, as assigned, to meet business needs. Requirements: Two-year college degree or equivalent hospitality experience. Previous brand experience highly desirable. Strong leader of people. Superior interpersonal and customer service skills. Reliable with the ability to multi-task and work under pressure. Excellent verbal and written communication skills. Intermediate to advanced computer skills. Familiar with common computer software programs. Must be willing to work varied hours including nights, weekends, and holidays. Benefits & Perks: Medical Insurance with Company-Funded HRA. Vision Insurance. Flexible Spending Accounts. Wide-Array of Supplemental Insurance Offerings. Paid Time Off Programs. Employee Assistance Program. 401K Plan – Traditional & Roth Options with Employer Match. Hotel Discount Travel Program for Associates & Family. Exclusive Associate Discounts – Travel, Entertainment, & Retail. Training and Development Programs. Pay: $20.00 - $22.00 per hour Colwen Hotels is an equal opportunity employer. EEO M/F/D/V #J-18808-Ljbffr
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Front Desk Ambassador
2 weeks ago
Annapolis, Maryland, United States Sam's Club Full timeOverviewWe are seeking a skilled and enthusiastic Retail Customer Service Associate to join our team at Sam's Club in Annapolis, MD. As a Front Desk Ambassador, you will play a vital role in providing exceptional customer service and ensuring a positive experience for our members.
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Front Desk Dental Receptionist
2 months ago
Annapolis, United States Chambers Family Dentistry Full timeOur private practice is seeking a reliable team player to join our front desk staff. We focus on creating a positve work environment, and a fun place to spend your day. We always greet our patients with a smile and extend compassion and positivity. Some dental experience is ideal.Responsibilities:Under the supervision of the office manager, and alongside...
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Front Desk Coordinator
6 days ago
Annapolis, Maryland, United States Luminis Health Full timeAbout the RoleThe Front Desk Coordinator is responsible for providing excellent customer service and support to patients, family members, visitors, and staff at Luminis Health Anne Arundel Medical Center.Key ResponsibilitiesGreets patients, family members, visitors, and staff in a welcoming and professional manner.Maintains a clean and organized workspace,...
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Help Desk Supervisor
1 week ago
Annapolis Junction, Maryland, United States General Dynamics Information Technology Full timeJob SummaryGeneral Dynamics Information Technology seeks a highly skilled Help Desk Supervisor to lead our help desk operations. As a Help Desk Supervisor, you will be responsible for supervising help desk operations at the shift or small help desk level and supervising non-exempt support staff. Key Responsibilities:Supervise help desk operations at the...
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Help Desk Supervisor
7 days ago
Annapolis Junction, Maryland, United States General Dynamics Information Technology Full timeEnterprise IT Leadership OpportunityA Help Desk Supervisor role is available with General Dynamics Information Technology (GDIT). The successful candidate will be responsible for managing a team of support personnel who troubleshoot and resolve IT issues. This includes ensuring the help desk staff uses the required tools and software to identify, document,...
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Front Desk Representative
6 months ago
Annapolis, United States Gastro Health Full timeGastro Health is seeking a Full-Time Front Desk Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. This role offers: A great work/life balance No weekends or evenings - Monday thru Friday Paid holidays and paid time off...
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Front Desk Agent
2 months ago
Annapolis, United States The Westin Annapolis Full timeAbout Us: The Westin Annapolis has an unparalleled downtown location and our welcoming atmosphere invites our guests to visit, enjoy and stay awhile. We offer great team member incentives such as free employee meals, provided uniforms as well as our convenient location to local attractions. The Westin Annapolis is a great place to work with a family friendly...
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System Engineer
1 week ago
Annapolis, United States Stratum Networks, Inc. Full timeStratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate candidate who would support one of our clients located in the Annapolis Junction, MD area. CANDIDATES...
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Night Audit Clerk
5 days ago
Annapolis, Maryland, United States Schulte Hospitality Group Full timeJoin our team as a skilled Night Audit Clerk at Graduate Annapolis, where you'll have the opportunity to work with a talented group of hospitality professionals.About the RoleThis is an exciting opportunity to join our team as a Night Audit Clerk, where you will play a critical role in ensuring the smooth operation of our front desk. You will be responsible...
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Assistant General Manager
3 weeks ago
Annapolis, United States Peachtree Hospitality Management Full timeThe Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist...
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Night Auditor
1 month ago
Annapolis, United States Schulte Hospitality Group Full timeCollegiate Hotel Group, is seeking a Night Auditor to join Graduate Annapolis and its brilliant team of hospitality enthusiasts. JOB DUTIES AND RESPONSIBILITIES * Audits the daily guest ledger * Handles all end-of-day accounting functions including posting daily room rates and room tax * Ensures accuracy of all charges to guest folios * Averages sum...
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Operations Manager
1 month ago
Annapolis, United States Marriott International Inc Full timeJob DescriptionJOB SUMMARY Bonus Eligible Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and...
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Operations Manager
1 month ago
Annapolis, United States Marriott International Inc Full timeJob DescriptionJOB SUMMARY Bonus Eligible Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and...
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Guest Service Representative>
5 months ago
Annapolis, United States Schulte Companies Full timeSchulte Companies - 126 West St [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation; Maintain cleanliness and organization of lobby and common...
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Night Auditor
1 month ago
Annapolis, United States Schulte Full timeCollegiate Hotel Group®, is seeking a Night Auditor to join Graduate Annapolis and its brilliant team of hospitality enthusiasts. JOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages sum of...
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Night Auditor
4 weeks ago
Annapolis, United States Courtyard by Marriott Full timeCourtyard by Marriott - JobID: 3FB2E65DCE720D7E0E9A61A37A8FC988 [Front Desk Agent / Reservations Agent] As a Night Auditor at Courtyard by Marriott, you'll: Perform nightly audit of financial transactions and guest accounts; Verify accuracy of charges and reconcile any discrepancies; Prepare daily reports and distribute to management; Assist guests with...
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Night Auditor
3 months ago
Annapolis, United States Schulte Companies Full timeSchulte Companies - 126 West St [Front Desk Agent / Reservations Agent] As a Night Auditor at Schulte Companies, you'll: Perform night audit duties including balancing daily transactions, preparing reports, and reconciling accounts; Greet guests and assist with check-in and check-out processes; Respond to guest inquiries and resolve complaints in a timely...
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Night Auditor Coordinator
7 days ago
Annapolis, Maryland, United States Schulte Full timeThe Collegiate Hotel Group is seeking a Night Auditor to join Graduate Annapolis and its team of hospitality professionals. As a Night Auditor, you will be responsible for ensuring the accuracy of all charges to guest folios, handling end-of-day accounting functions, and monitoring hotel security camera systems.Key Responsibilities:Audit the daily guest...
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Healthcare Access Coordinator
3 days ago
Annapolis, Maryland, United States Insight Global Healthcare Full timeAbout Insight Global HealthcareWe are a leading healthcare staffing agency dedicated to providing exceptional talent to our clients.Job Summary:The Patient Access Representative will support surgical services at a large hospital system in Annapolis, MD. This role involves scheduling surgeries, collecting patient demographics and medical history, and...
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Audit and Compliance Specialist
3 days ago
Annapolis, Maryland, United States Schulte Full timeJob Title: Audit and Compliance SpecialistAbout Our Company: At Collegiate Hotel Group, we strive to provide exceptional experiences for our guests while maintaining the highest standards of quality and service. As an Audit and Compliance Specialist, you will play a vital role in ensuring our financial operations align with industry best practices and...