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Collections Specialist I

4 months ago

Orlando, United States Granite Telecommunications Full time

General Summary of Position:

Contacts customers concerning past due balances following established policy and procedures. Accepts inbound calls from Collection call queue to assist customer with phone payments and billing inquiries.

Duties and Responsibilities:

* Contacts assigned customer accounts concerning past due balances beginning at 31 days. * Works closely with Premiers and Sales to address customer disputes and assist with finding resolution. * Provides weekly statuses to manager on accounts that are flagged as high risk or have significant disputes.

Required Qualifications:

* Bachelor's Degree * Working knowledge of Microsoft Office Word and Excel Strong communications skills both written and verbal Ability to work in team environment * Ability to manage a volume of work and be well organized.

Preferred Qualifications:

* 1 Year Collection experience