Sr. Representative, Customer Service

5 days ago

East Providence, United States Santander Full time

Sr. Representative, Customer Service -Fraud

Country: United States of America

**This is a Hybrid position located in East Providence, RI **

RESPONSIBILITY STATEMENTS:

•Assists customers with inquiries and/or problem resolution in a professional and composed manner and escalates to appropriate party if necessary.
•Builds relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.
•Complies with all company and risk management policies and procedures.
•Creates a connection and develop rapport with customers to provide outstanding, personalized service.
•Engages in team trainings and help with operational duties.
•Identifies needs and makes recommendations for quality improvement that creates perceived value to customers.
•Listens carefully and connects with customers to understand their top financial priorities and to uncover products and solutions that will benefit them.
•Meets or exceeds sales goals by influencing customers to learn about products/services that will benefit them,
•Participates actively in team meetings to help create a motivational environment.
•Promotes and adheres to company policies and procedures, code of ethics and all Federal, State and local laws.
•Shares recurrent problems and identified trends by customer input.

EDUCATION

•Bachelor's Degree; or equivalent work experience

WORK EXPERIENCE:

•0+ years; Experience in Financial Services, Customer Service, or goal-oriented environment.

SKILLS AND ABILITIES:

•Ability to adhere to policies, procedures, and instructions of management.
•Ability to adjust to new developments/changing circumstances.
•Ability to build and foster internal and external relationships.
•Ability to educate customer on a service or product solution.
•Ability to present information or solution in a clear and concise manner.
•Ability to question, accurately identify a need and present an effective solution.
•Ability to work effectively as a team member.
•Ability to work in a fast paced, rapidly changing environment.
•Broad knowledge of customer service best practices, identification, resolution and implementation.
•Demonstrates a strong knowledge of financial products and services including deposit, loans, credit cards and online banking.
•Demonstrates ability to confirm and check for understanding of communication.
•Excellent written and verbal communication skills.
•Intermediate computer and data entry skills.
•Strong analytical and problem solving skills.
•Strong time management and organizational skills.
•Strong written and verbal communication skills.

COMPETENCIES

•Actively seeks information to understand customer needs
•Adapts quickly to change and makes suggestions for increasing the effectiveness of change
•Appropriately shifts attention and refocuses on new goals as a result of changes in priorities or competing work demands
•Communicates clearly and precisely
•Listens carefully and asks questions to clarify understanding
•Defines issues accurately and identifies the critical components
•Demonstrates the organization's customer service standards
•Maintains professional behavior at all times in representing the company
•Does all routine work accurately and on-time; is aware of own impact on others
•Understands the central role the risk management function plays in the organization environment
•Learns to identify and flag items noncompliant with regulations
•Works effectively in team settings
•Shows appreciation for others' help and lends a hand when needed to complete shared tasks

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum:

$32,250.00 USD

Maximum:

$50,000.00 USD

  • Sr. Representative, Customer Service

    4 days ago

    East Providence, United States Santander Full time

    Sr. Representative, Customer Service - Business Country: United States of America **This is a Hybrid position located in East Providence, RI ** Responsibility Statements: •Assists customers with inquiries and/or problem resolution in a professional and composed manner and escalates to appropriate party if necessary. •Builds relationships with customers,...

  • Customer Service Representative

    3 months ago

    East Providence, United States U-Haul Full time

    Location: 740 N Broadway, East Providence, Rhode Island 02914 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Customer Service Representative

    3 months ago

    East Providence, United States U-Haul Full time

    Location: 740 N Broadway, East Providence, Rhode Island 02914 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 weeks ago

    East Providence, United States U-Haul Full time

    Location: 740 N Broadway, East Providence, Rhode Island 02914 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 weeks ago

    East Providence, United States U-Haul Full time

    Location: 740 N Broadway, East Providence, Rhode Island 02914 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Customer Service Representative

    3 weeks ago

    East Providence, United States MOO Inc Full time

    MOO set out to shake up the world of print back in 2006. And we've come a long way since. Today we're a 400 + strong team (we're thinking of getting matching jackets) who create print and digital products for companies of all sizes - from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair. Our global HQ is in London, UK,...

  • Customer Service Representative

    3 weeks ago

    East Granby, Connecticut, United States Hobart Service Full time

    Job SummaryHobart Service is seeking a skilled Customer Service Representative to join our team. As a Service Dispatcher, you will be responsible for providing exceptional customer service, answering incoming calls, and scheduling service calls to our technicians.Key ResponsibilitiesAnswer all incoming calls and respond to customer inquiries in a timely and...

  • Customer Service Representative

    7 months ago

    Providence, United States HW Staffing Solutions Full time

    Under the direction of the Operations Manager - Med. Tech, the Customer Service Representative is engaged in handling orders, telephone, and other inquiries from customers. Complies with customer service policies and procedures to ensure consistent c Customer Service, Customer Service Representative, Operations Manager, Representative, Outside Sales, Retail,...

  • Customer Service Representative

    2 months ago

    East Montpelier, United States Lloyd Home Service Full time

    CSR / Customer Service Representative - Full-time - Montpelier VT PLEASE NOTE: this is NOT a remote/work-from home position and requires someone to be onsite 5-days per week in Cabot, Vermont. Do you want to make $17-22/hour = $30-45K/year (OR MORE depending on experience), receive excellent benefits, and work for a company that values your work-life...

  • Customer Service Representative

    2 months ago

    Providence, United States U-Haul Full time

    Location: 464 Broad St, Providence, Rhode Island 02907 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    7 days ago

    East Providence, Rhode Island, United States Savers | Value Village Full time

    Compelling Career OpportunityWe are seeking a Customer Service Associate to create an exceptional experience for our customers, donors, and team members. As a valued member of our team, you will contribute to the success of our stores by providing top-notch service and support.About UsSavers / Value Village is a purpose-driven company with a business model...

  • Customer Service Representative

    7 days ago

    Providence, Rhode Island, United States Stop & Shop Full time

    Job Description:We are seeking a Customer Service Representative to join our team at Stop & Shop in Providence, RI. As a critical member of our front-end team, you will be responsible for delivering exceptional customer experiences, processing transactions, and maintaining a clean store environment. Your primary tasks will involve handling customer...

  • Customer Service Representative

    4 weeks ago

    East Freetown, United States Circle K Stores, Inc. Full time

    Store 4707518: 4 Chace Rd, East Freetown, Massachusetts 02717 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    2 months ago

    East Windsor, United States Ultimate Staffing Full time

    Ultimate Staffing has partnered with a fantastic manufacturing organization who is seeking an experienced customer service representative to join their growing team. If you have 3 years in an office setting and experienced with accounts and order man Customer Service Representative, Customer Service, Business Operations, Representative, Staffing, Retail

  • Patient Service Representative

    2 months ago

    East Providence, United States Randstad Full time

    Randstad - [Retail Associate / Team Member] As a Service Representative at Randstad, you'll: Resolve customer questions, complaints, and requests via the telephone or e-mail; Demonstrate knowledge of the organization's products; Handle customer inquiries and provide accurate information; Resolve complaints and troubleshoot issues efficiently; Process orders...

  • Financial Services Representative

    1 week ago

    East Providence, Rhode Island, United States WELLS FARGO BANK Full time

    About UsWells Fargo is a leading financial services company that offers a wide range of products and services to help customers achieve their financial goals.SalaryWe offer competitive salaries, with the estimated annual salary for this role ranging from $45,000 to $65,000 depending on experience and location. In addition to your base salary, you may also be...

  • Customer Service Representative

    1 week ago

    East Syracuse, New York, United States Service Experts Full time

    About Service ExpertsWe are a leading provider of HVAC services, dedicated to delivering exceptional customer experiences. Our team is comprised of the best in the industry, and we're looking for talented individuals to join us.

  • Customer Service Representative with Excellent Communication Skills

    7 days ago

    East Providence, Rhode Island, United States Taco Bell Full time

    At Taco Bell, we're a culture-centric brand that provides craveable, affordable Mexican-inspired food with bold flavors. Our team members play a crucial role in delivering exceptional guest experiences.About the RoleWe're seeking an experienced Customer Service Representative to join our team. As a key member of our crew, you'll be responsible for greeting...

  • Sales Associate

    6 months ago

    Providence, United States Drybar Shops Full time

    Overview: Drybar is expanding and we are opening a brand new location in Downtown Providence next month! Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us thats blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to...

  • Customer Service Representative

    3 days ago

    East Greenwich, Rhode Island, United States Dunkin' Full time

    About UsDunkin' is a world-renowned baked goods and coffee chain with over 3 million customers per day. We have been serving our loyal customers since 1950, when the first Dunkin' shop was opened in Quincy, Massachusetts.Job SummaryWe are seeking a talented Customer Service Representative to join our fast-paced and high-energy team. As a Customer Service...