Claims Representative

2 weeks ago


Newark, United States Acro Full time

Job Description

  • Responds to routine telephone inquiries from claimants, employers, and general public such as unemployment check mailing date, how to file for unemployment benefits (procedural questions).
  • Reviews unemployment claims against program eligibility requirements by comparing claims to state and federal guidelines regarding the program.
  • Determines claimant's eligibility (non-monetary determination) in accordance with guidelines for benefit administration.
  • Interviews claimants in person, by telephone or by mail in order to make determinations of eligibility.
  • Interviews and corresponds with employers in person, by telephone, or by mail to gain information and distinguish the facts relevant to making eligibility determination.
  • Explains determinations to claimants and employees citing state and federal regulations along with important facts in the case.
  • Explains appeals process to claimants and employers so they may be aware of their rights; take appeals and refer to Appeals Section; attends appeal and testify as a witness.
  • Takes and processes claims in peak periods.

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