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Client Manager
4 months ago
Job Description
Job Description
Who are we?
At Consolidated Concepts, we're redefining cost reduction and profit optimization. Our mission is clear: empower multi-unit restaurants to thrive by simplifying their supply chain and procurement processes. As a Buyers Edge Platform brand, we transcend the conventional, leveraging collective purchasing power to provide our clients with exclusive pricing on essential products and services. Our comprehensive suite of solutions includes a Digital Procurement Network, Fresh Solutions, Supply Chain Management, and innovative SaaS Solutions. We take pride in supporting a diverse array of clients, ranging from the pioneers of emerging concepts to the established titans of national franchise brands.
Who are we looking for?
The
Client Manager
is responsible for managing new clients accounts and working closely with these clients to add additional cost savings programs. You will be a key piece in a team driven culture with strong interpersonal skills and manage accounts in conjunction with the Sales team.
This position will ideally be hybrid (3 days/week) based near our Waltham, MA office. We are unable to offer sponsorship for work authorization for this role.
Your impact:
Establish and deepen relationships with clients by understanding their business objectives and providing exemplary support as their primary contact within Consolidated Concepts
Conduct on-going meetings and calls to communicate frequently with clients on updates, information, concerns and opportunities
Serve as the client's voice within Consolidated Concepts
Keep organized for both the internal team as well as the needs of the clients.
Proactively anticipate customer needs and identify any potential issues. Create recommendations and facilitate action for resolution
Identify opportunities for potential up sell, including produce programs, and supply chain consulting, and Master Distribution Agreement services
Organize and conduct on-boarding of clients. See through the initial introduction until client is completely set up within the system
Work together with Account Executives to build and maintain client relationships.
Manage upwards of 30-40 clients on ongoing basis
Keep Account Executive and other applicable people in the loop
Organize and conduct business reviews, client calls, meetings inside and outside of office
Track follow up for any client involved meetings and keep internal systems and databases up-to-date with client information
Market new programs and services to clients
Provide appropriate status updates on project progress
Must be comfortable being the point person for client and internal departments
Procure, organize, and disperse data
Have full understanding of Consolidated Concepts interaction with Platform brands
Review client data and work with Client Operations team in driving additional revenue through direct manufacturers programs
Be available to travel to visit clients face to face
Understand and follow internal processes CC has set up with internal teams to keep client projects on track
About you:
4-year Bachelor's degree required
Restaurant management experience preferred
Efficient, detail oriented, and well organized
Have strong communication and relationship management skills
Excel in explaining complex information in ways that are easy to understand.
Want to be part of a small team that's motivated by helping others and serving the best interests of our clients
Like to work hard and have a thirst for knowledge with a "do what it takes" attitude
Are flexible and thrive in fast-paced work environments
Aspire to a successful career in the food and beverage industry
Crave an environment where you can develop professionally and personally
What's in this for you?
Amazing coverages to start.
Medical, dental, and vision coverages are just the beginning We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life and long-term-disability plans On top of this, we also offer a 401(k) plan with company match.
Invest in your success.
We will provide you with a thorough training and development program and offer competitive compensation.
Live well = Work well.
Relax with our Personal Responsibility Paid Time Off policy where you don't have to accrue time off in order to take it We have half-day Summer Fridays
We welcome all.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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