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Director, ABA Operations Support

4 months ago

King of Prussia, United States NeurAbilities Healthcare Full time

Be a Director of ABA Operations Support with NeurAbilities, joining an interdisciplinary team of medical and behavioral experts as we transform the lives of individuals with a diagnosis of autism and other neurological concerns.

What to expect:

The Director of ABA Operations Support is responsible for operational training delivery and efficiency across the Behavior division, as well as direct oversight of all authorization and insurance related processes. This position will also support the operational team, including Practice Managers and Client Support Specialists, through training, mentorship, and professional development. In partnership with the Sr. Director of ABA Operations, this role provides support to ensure that each clinic has the best possible outcomes, follows best practices, and achieves the mission of NeurAbilities.

Why choose NeurAbilities:

  • Competitive salary based on years of experience and skill set.
  • Quarterly Bonus Income Opportunities.
  • 20 days of PTO, 1 Floating Holiday (Joy Day), plus 7 paid holidays for qualified employees.
  • Benefit package which offers medical, dental, and vision insurance (lowest cost medical plan is $.50 biweekly).
  • Company paid Life and AD&D insurance.
  • Voluntary short-term disability and voluntary long-term disability plans are available for qualified employees.
  • 401K matching 100% of 3% of total compensation plus 50% for 3-5% of total compensation.
What you will do:

Operations Training Delivery
  • Leading implementation of ABA operations competency framework, partnering with the VP of People Operations and Sr. Director of ABA Operations as needed.
  • Delivering a new operations hire training plan to ensure effective and efficient onboarding of new operations staff.
  • Identifying gaps in knowledge and competencies for operational teammates and providing training in areas of focus for said teammates.
  • Supporting the review and training of new processes across the clinical function in partnership with Sr. Director of ABA Operations and General Manager, ABA Services.
  • Providing subject matter expertise in the creation of operations training and management training, designed in conjunction with the VP of People Operations, Learning and Development Manager, and Sr. Director of ABA Clinical Operations.
Authorization and Billing Oversight
  • Leading team of centralized Client Support Specialists in efficiently managing payer requirements and authorizations to ensure billing of services.
  • Leading the review, approval, and implementation of new payer-related processes and tools across the behavior division, in partnership with Sr. Director of ABA Operational Support, Director of Revenue Cycle Management, and General Manager, ABA Services.
  • Monitoring the operational efficacy of authorization and billing processes and implementing corrective measures, where applicable.
What you will bring to the team:
  • Bachelor's degree in business, healthcare, education, psychology, or related field.
  • 3+ years' experience managing multi-site provision of medical or experience attracting, hiring, developing, and retaining operational leaders.
  • Strong written and oral communication skills along with strong interpersonal skills.
  • A passion for building positive culture and systems. Knowledge and understanding of HIPAA practices and adherence to the policies.
  • Knowledge of IBHS and managed care organization regulations and requirements.
  • Knowledge of payer-specific requirements and processes for authorizations and billing.
  • Ability to drive and lead practices while adhering to requirements of the state and managed care organizations.
  • Ability to provide constructive feedback and maintain healthy, productive working relationships.
  • Ability to analyze data and summarize progress across multiple clinics.
  • Strong time-management skills along with flexibility and the ability to prioritize.
  • Demonstrated attention to detail and strong written communication skills.
Working Conditions and Physical Demands:
  • Estimated 60% travel, dependent on need.
  • Travel is typically local during the business day between the hours of 7am and 7pm, depending upon the assigned caseload, but can also extend overnight based on the destination and needs of the business.
  • This job operates in a clinic, home, or school environment and routinely uses standard office equipment such as a computer/tablet and phone.
  • Ability to lift 50 lbs. and perform tasks involving verbal communication and physical activity, which may include prolonged periods of walking, running, standing, bending, kneeling, squatting, climbing, and stooping.
About the company:

NeurAbilities Healthcare is a distinguished specialty healthcare provider with a team that constantly seeks new and innovative ways to provide the best possible care for patients. Founded by a neurologist who put his vision of compassionate, high-quality patient care into practice, we remain on a mission to transform the lives of individuals with autism and other neurodevelopmental disabilities in New Jersey, Pennsylvania, and beyond. Each of our dedicated team members share the same mission of providing top-notch medical and psychological care and integrated behavior services to over 10,000 patients annually.

We develop our people by creating paths to internal promotions, but what really distinguishes us is the vibrant culture we nurture. Joy fuels our team We gamify the workplace through events and friendly competitions while recognizing and celebrating our accomplishments with giveaways and appreciation initiatives. We are motivated by empowering our staff and patients and celebrating success.

Core Values
  • Compassion - Exhibits empathy and active listening skills when working with patients and families; always expresses kindness to patients, families, and team members.
  • Excellence - Demonstrates a desire to learn, grow, and develop professionally and a commitment to best practices and excellent customer service with a patient-centered mindset.
  • Collaboration - Works well as part of a team, sharing knowledge and experience with colleagues for the benefit of patients and other team members.
  • Joy - Exudes positivity and an appreciation for victories of all kinds and makes a conscious daily effort to raise morale for others around them.
  • Integrity - Invested in our mission and in the virtue of oneself, conducting business respectfully and honestly, and always prioritizing the best interests of patients and colleagues when doing so.


NeurAbilities Healthcare Inc is an EEO Employer: All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, sex,