Current jobs related to Assistant Guest Services Manager - Philadelphia - Study Hotels

  • Guest Services Manager Assistant

    5 days ago

    Philadelphia, Pennsylvania, United States Four Seasons Full time

    Four Seasons - One North 19th Street **Job Summary**As an Assistant Guest Services Manager at Four Seasons, you will be responsible for assisting the Guest Services Manager in overseeing daily operations.**Key Responsibilities:*** Assist Guest Services Manager in overseeing daily operations* Ensure exceptional guest experiences through staff training and...

  • Guest Services Manager Assistant

    2 weeks ago

    Philadelphia, Pennsylvania, United States Four Seasons Full time

    Job Summary:As an Assistant Guest Services Manager at Four Seasons, you will play a key role in ensuring exceptional guest experiences. This position involves assisting the Guest Services Manager in overseeing daily operations, staff training, and supervision. You will be responsible for handling guest inquiries and complaints in a professional manner,...

  • Assistant Guest Services Manager

    1 month ago

    Philadelphia, United States Study Hotels Full time

    Job DescriptionJob DescriptionThe Study at University City is looking for an Assistant Guest Services Manager to provide genuine hospitality and the highest quality of service to our guests. The Assistant Guest Services Manager will be responsible for supervising the Guest Service Agents and ensuring guest satisfaction under the guidance of the Guest...

  • Guest Services Manager

    3 weeks ago

    Philadelphia, Pennsylvania, United States Hilton City Avenue Full time

    Position OverviewFront Desk SupervisorAs a vital component of our hospitality team, the Front Desk Supervisor is responsible for overseeing the daily operations of the front office, ensuring exceptional service delivery and guest satisfaction.Key ResponsibilitiesSupervise and mentor front office staff, fostering a collaborative environment.Manage front desk...

  • Guest Services Manager

    3 weeks ago

    Philadelphia, Pennsylvania, United States Concord Hospitality Full time

    Join Our Team as a Front Desk SupervisorAt Concord Hospitality, we are in search of dedicated associates and leaders who possess a genuine passion for serving others. As a Front Desk Supervisor, you will be at the heart of our hotel, engaging with guests and leading a cohesive team committed to delivering exceptional service while upholding all brand and...

  • Guest Services Manager

    3 weeks ago

    Philadelphia, Pennsylvania, United States Remington Full time

    Job OverviewKey ResponsibilitiesOversee staffing requirements for front office personnel, which includes recruiting, hiring, training, supervising, and scheduling front desk agents, front office supervisors, guest service aides, concierge staff, and PBX operators.Possess a comprehensive understanding of the roles and responsibilities of Front Office staff...

  • Guest Services Manager

    3 weeks ago

    Philadelphia, Pennsylvania, United States Remington Full time

    Job OverviewKey ResponsibilitiesOversee the staffing requirements of front office personnel, which includes interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides, concierge staff, and PBX operators.Possess a comprehensive understanding of the roles and responsibilities of Front Office...

  • Guest Services Manager

    3 weeks ago

    Philadelphia, Pennsylvania, United States Remington Full time

    Job OverviewKey ResponsibilitiesOversee staffing requirements for front office personnel, including the recruitment, training, supervision, and scheduling of front desk agents, front office supervisors, guest service aides, concierge staff, and PBX operators.Possess a comprehensive understanding of the roles and responsibilities of Front Office staff and be...

  • Guest Services Manager

    3 weeks ago

    Philadelphia, Pennsylvania, United States Hilton City Avenue Full time

    Position OverviewFront Desk SupervisorAt Hilton City Avenue, we operate around the clock, necessitating flexibility in shift schedules, including weekends and holidays, to accommodate operational needs.Role SummaryThe Front Desk Supervisor is responsible for overseeing all front office staff and ensuring the efficient execution of front desk...

  • Guest Services Manager

    3 weeks ago

    Philadelphia, Pennsylvania, United States Hilton City Avenue Full time

    Position OverviewFront Desk SupervisorAs a vital part of our hospitality team, the Front Desk Supervisor plays a crucial role in ensuring exceptional guest experiences at Hilton City Avenue. The position demands flexibility in scheduling, including weekends and holidays, to meet the operational needs of our esteemed establishment.Key ResponsibilitiesThe...

  • Guest Services Manager

    3 weeks ago

    Philadelphia, Pennsylvania, United States Pyramid Global Hospitality Full time

    Company Overview Pyramid Global Hospitality prioritizes its workforce, fostering a culture that emphasizes support, inclusivity, and personal growth. Our commitment to a People First philosophy is evident in our employee development initiatives, comprehensive benefits, and the cultivation of meaningful relationships. We offer a variety of employment perks,...

  • Guest Services Coordinator

    3 weeks ago

    Philadelphia, Pennsylvania, United States Club Quarters Full time

    Front Desk AgentAs a key member of our hospitality team, you will play a vital role in ensuring guest satisfaction through exceptional service and efficient operations at the Front Desk.Key Responsibilities:Deliver outstanding guest experiences by engaging with visitors in a professional and courteous manner.Oversee all functions of the Front Desk, ensuring...

  • Guest Services Coordinator

    3 weeks ago

    Philadelphia, Pennsylvania, United States Club Quarters Full time

    Guest Services CoordinatorAs a vital member of our hospitality team, the Guest Services Coordinator is dedicated to ensuring exceptional guest experiences through professional and efficient service. Key Responsibilities:Deliver outstanding guest satisfaction by engaging with guests in a friendly and helpful manner.Oversee all functions of the Front Desk,...

  • Guest Services Coordinator

    3 weeks ago

    Philadelphia, Pennsylvania, United States Gift of Life Donor Program Full time

    Job OverviewAbout Us:The Gift of Life Donor Program is a non-profit organization dedicated to serving the regions of eastern Pennsylvania, southern New Jersey, and Delaware. Our mission involves the recovery of organs and tissues for life-saving transplants. Gift of Life Howie's House provides a supportive environment, offering temporary and affordable...

  • Guest Services Coordinator

    3 weeks ago

    Philadelphia, Pennsylvania, United States Gift of Life Donor Program Full time

    Job OverviewAbout Us:The Gift of Life Donor Program is a non-profit organization dedicated to serving the regions of eastern Pennsylvania, southern New Jersey, and Delaware. Our mission revolves around the recovery of organs and tissues that are vital for lifesaving and life-enhancing transplants. Our facility, Gift of Life Howie's House, provides a...

  • Guest Services Representative

    3 weeks ago

    Philadelphia, Pennsylvania, United States Club Quarters Full time

    Guest Services RepresentativeAs a vital member of our hospitality team, you will play a key role in ensuring exceptional guest experiences at Club Quarters. Your primary responsibility will be to provide outstanding service at the Front Desk, creating a welcoming atmosphere for all visitors.Key Responsibilities:Deliver professional and efficient service to...

  • Guest Services Attendant

    3 weeks ago

    Philadelphia, Pennsylvania, United States The Bellevue Hotel Full time

    Compensation Type:Hourly The Bellevue Hotel:The Bellevue Hotel is a distinguished establishment in the hospitality sector, renowned for its commitment to excellence and innovation. With a strong presence in major metropolitan areas, the hotel is dedicated to providing exceptional service and creating memorable experiences for its guests.Our portfolio...

  • Guest Services Representative

    3 weeks ago

    Philadelphia, Pennsylvania, United States Blue Sky Hospitality Solutions Full time

    Position Overview:Guest Services RepresentativeAs a Guest Services Representative, you will play a crucial role in welcoming and registering guests, ensuring exceptional service throughout their stay, and managing the guest's account upon departure.Key Responsibilities:Welcome and register guests with a friendly and professional demeanor, adhering to company...

  • Guest Services Coordinator

    3 weeks ago

    Philadelphia, Pennsylvania, United States ROOST Kelly Drive Full time

    Position OverviewWe are currently seeking a dedicated and enthusiastic Front Desk Concierge to enhance the guest experience at ROOST Kelly Drive. In this role, you will be the first point of contact for our visitors, responsible for delivering exceptional customer service during the check-in and check-out processes, as well as managing various concierge...

  • Guest Service Agent

    1 day ago

    Philadelphia, Pennsylvania, United States Philadelphia Brewing Company Full time

    Job Title: Guest Service Agent Sofitel Philadelphia at Rittenhouse Square Philadelphia, PAJob Summary:We are seeking a highly skilled Guest Service Agent to join our team at Sofitel Philadelphia at Rittenhouse Square. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming...

Assistant Guest Services Manager

4 months ago

Philadelphia, United States Study Hotels Full time
The Study at University City is an Assistant Guest Services Manager to provide genuine hospitality and the highest quality of service to our guests. The Assistant Guest Services Manager will be responsible for supervising the Guest Service Agents and ensuring guest satisfaction under the guidance of the Guest Services Manager and in alignment with Study brand standards.

Responsibilities
  • Provide the highest and most efficient level of hospitality service expected by our guests.
  • Present and conduct business in a professional and ethical manner.
  • Possess and provide excellent oral and written communication skills and be capable of providing clear and concise direction.
  • Supervise the training of all Guest Service team members and motivate them to perform their jobs effectively.
  • Answers inquiries about the hotel and surrounding areas.
  • Be able to lead independently and take complete ownership of all aspects of daily operations for the front desk.
  • Complete the guest check-in and check-out processes, which includes assigning guest their rooms and facilitating payment.
  • Maintains room inventory of vacancies, reservations, and assignments.
  • Courteously answers inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue.
  • Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area.
  • Attends to guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints.
  • Regularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Perform accordingly to the company handbook in regard to policies, procedures, and regulations.
  • Maintain a safe and clean work environment.
Fundamentals
  • Ability to maintain a friendly, cheerful, and courteous demeanor at all times.
  • Education: High school diploma or general education degree (GED).
  • Experience: 2 years of hotel front office or guest services department experience.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
  • Intermediate computer skills. Working knowledge of Microsoft Outlook, Word, and Excel.
  • Flexibility to work any shift including evenings, weekends, and holidays.
  • Excellent verbal and written interpersonal communication skills.
  • Proficiency in English required. A second language is desirable.
  • Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
  • Ability to positively communicate and interact with all hotel departments.
  • Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs.
  • Ability to stand for long periods of time in an indoors with a thematically climate-controlled workstation.
  • EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.
  • Study Hotels is a drug free workplace. Pre-employment drug test and background check required.


About Us

The Study at University City, the second property of the Study Hotels brand, is located at the crossroads of the University of Pennsylvania and Drexel University in the heart of University City in Philadelphia, PA.

The 212-room hotel features areas of discovery and connection placed throughout for purposeful guest interaction, including three custom designed museum cases showcasing artifacts from nearby museums, custom writing desks complete with postcards to encouraging guests to connect with family and friends postage free, and a European-inspired caf. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living.

The Study at University City offers CO-OP Restaurant & Lounge, an energetic restaurant featuring great food and spirited hospitality positioned at the bustling corner of 33rd and Chestnut Streets.

Eligible full-time team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our 401(k) plan and Employee Assistance Program.

Study Hotels is an Equal Opportunity Employer and does not discriminate on the basis of age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.