Service Writer
4 weeks ago
JobsRUs.com is seeking to hire a Service Writer for our client in Dearborn, MI
Benefits Available
Weekly Pay
Pay Rate - $25/hr
1st Shift: Monday-Friday, 7am-3pm while training, after training you'll join a rotation and work 11am-7pm occasionally
Job Description
Serves as primary customer contact to promote quality customer service and increase business within the branch location.
Key Responsibilities
Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
Works with the Service Supervisor and/or Team Lead to schedule job assignments
Develops positive relationships with key customers; resolves customer concerns regarding the client or distributor warranties; explain charges to customers
Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction
Looking for someone who has worked in a customer facing position in the automotive industry.
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