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Lead Library Associate

4 months ago

Lubbock, United States Texas Tech University Full time

Lubbock

Lead Library Associate - TTU - Access Services

37688BR

Library

Position Description

May perform supervisory and coordinative work in the operation of a specific program or departmental project. Responsibilities involve the coordination and supervision of the various functions and aspects of a specific program as well as the monitoring of program staff and operational procedures. Work is performed under general supervision with evaluation based on results obtained. May supervise program staff, volunteers and student assistants. Performs advanced, specialized work that would be department specific. Responsibilities involve the coordination and possible supervision of the various functions and aspects of specific processes as well as the monitoring of staff and departmental procedures. Work is performed under minimal supervision within established policies with latitude for independent judgment. Works on special projects as assigned.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

About the Department and/or College

Texas Tech University Libraries serve as a vital partner with students and faculty in their learning endeavors. The University Libraries' system comprises: (1) University Library, (2) Southwest Collection/Special Collections Library, (3) Architecture Library, and (4) Peters Family Legacy Library. The University Library is a patent and trademark depository and is one of two regional depositories for U.S. government documents in Texas. The central focus of the Texas Tech University Libraries is to make available 3.72 million physical volumes, electronic resources, special collections and archives, and to offer services to students and faculty that enable academic and research success.

Major/Essential Functions

  • Serves as shift lead and customer service escalation point for Primary Desk Staff and Student Assistants during the evening, weekend, and closing hours in the Texas Tech University.
  • Ensures the safety of the Library building and patrons for incidents.
  • Opens and closes the Library building.
  • Assists with the collection and analysis of assessment and statistical data for Access Services. Prepares statistical and written reports as needed which includes interpretation and analysis of data gathered.
  • Works in service areas providing exceptional customer service. Answers incoming phone calls and triages where appropriate. Maintains inventory of reserve items. Collects and enters statistical information of transactions outside of ALMA.
  • Ensures the safety of the Library building and patrons by coordinating with supervisors, emergency responders, and Operations Division. Opens and closes the Library building.
  • Assists with the implementation and maintenance of departmental SharePoint site and statistical dashboard.
  • Assists patrons with issuing TexShare cards, community eRaider and borrower's cards.
  • Participates in writing and updating Access Services policies and guides.
  • Monitors Access Services email inboxes.
  • Submits Access Services Work Orders, End of Day Reports, and Incident Reports as needed.
  • Serves on departmental Customer Service Team. Attends Library meetings, staff development workshops, and University training class sessions as needed. Completes special projects as assigned.
Knowledge, Skills, and Abilities
  • Effective Interpersonal and problem-solving skills.
  • Strong written and verbal communication skills.
  • Flexibility in work assignments.
  • Strong attention to detail and accuracy.
  • Strong keyboard skills.
  • Exceptional customer service skills.
  • Demonstrated ability to work and think independently.

Required Qualifications

Masters or higher level degree and five years of experience or a combination of related education and/or experience to equal eleven years. Ability to learn and work with computer applications unique to libraries or archives. Excellent customer services skills.

Preferred Qualifications

  • Previous library experience.
  • Knowledge of Integrated Library Systems.
  • Ability to effectively manage time.
  • Previous experience dealing with difficult customers.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Minimum Hire Rate

19.21

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

Up to 25%

Shift

Evening

Schedule Details

Sun-Tue 5:30pm-2:30am, Fri-Sat 2:30pm-11:30pm

Grant Funded?

No

Job Group

Library Staff

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.