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Customer Service Representative
4 months ago
About Pee Dee Community Action Partnership: Pee Dee Community Action Partnership is a dynamic organization committed to serving the needs of individuals and families in our community. We provide essential resources, support, and advocacy to empower our community members to achieve self-sufficiency and improve their quality of life.
Job Description: We are seeking a dedicated and empathetic Customer Service Representative to join our team at Pee Dee Community Action Partnership. As a Customer Service Representative, you will play a pivotal role in delivering exceptional service to our clients and stakeholders. You will be the primary point of contact for inquiries, providing information, assistance, and support to individuals seeking our services.
Key Responsibilities: Client Support: Serve as the frontline representative, addressing inquiries, concerns, and requests from clients in a courteous and professional manner.
Resource Navigation: Guide clients through our programs and services, providing information on eligibility criteria, application processes, and available resources.
Problem Resolution: Investigate and resolve client issues and complaints promptly and effectively, ensuring a positive resolution and client satisfaction.
Documentation: Maintain accurate and detailed records of client interactions, including inquiries, complaints, and resolutions, using our designated systems and software.
Referral Coordination: Collaborate with internal teams and external partners to facilitate referrals for additional support services as needed.
Outreach and Education: Participate in community outreach initiatives and events to promote awareness of our services and engage with prospective clients.
Continuous Improvement: Identify opportunities for process improvements and contribute ideas to enhance the overall efficiency and effectiveness of our customer service operations.
Qualifications: High school diploma or equivalent; associate's or bachelor's degree preferred.
Previous experience in customer service or a related field is preferred.
Excellent communication skills, both verbal and written.
Strong interpersonal skills with the ability to empathize and build rapport with diverse individuals.
Detail-oriented with excellent organizational and multitasking abilities.
Proficiency in using computer systems and software for data entry and documentation.
Commitment to our organization's mission and values of service, integrity, and empowerment.
Benefits: Competitive salary commensurate with experience.
Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Opportunities for professional development and advancement within the organization.
Meaningful work that makes a positive impact in our community.
