Customer Service Advocate II

2 months ago

Columbia, United States LanceSoft Full time

Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.
•60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
•15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
•10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
•10% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.

5% Assist with the training of new employees and cross training of coworkers.

Required Skills and Abilities:

Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently.

Required Software and Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.

  • Customer Service Advocate II

    1 month ago

    West Columbia, United States BlueCross BlueShield of South Carolina Full time

    We are currently hiring for Customer Service Advocate II to join BlueCross BlueShield of South Carolina. In this role you will provide prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and requ Customer Service, Advocate, Service, Processing, Retail, Healthcare, Customer, Management

  • Claims Customer Service Advocate II

    4 weeks ago

    West Columbia, United States BlueCross BlueShield of South Carolina Full time

    We are currently hiring for Claims Customer Service Advocate II to join BlueCross BlueShield of South Carolina. In this role you will be responsible for responding to customer inquiries. Inquiries may be non-routine and require deviation from standar Customer Service, Claims, Advocate, Processing, Service, Retail, Healthcare, Customer

  • Customer Service Advocate II

    5 days ago

    Columbia, United States US Tech Solutions Full time

    Job Details:Job Title: Customer Service Advocate IILocation: Columbia, SC 29229Duration: 3+ Months (possible temp to hire) Job Duties:Needed requirements/experience- call center, customer service, computer knowledge, Microsoft office, critical thinking skills. Must be able to quickly navigate computer systems and able to type minimum of 35-40 WPM.Provides...

  • Customer Service Advocate II

    5 days ago

    Columbia, United States US Tech Solutions Full time

    Job Details:Job Title: Customer Service Advocate IILocation: Columbia, SC 29229Duration: 3+ Months (possible temp to hire) Job Duties:Needed requirements/experience- call center, customer service, computer knowledge, Microsoft office, critical thinking skills. Must be able to quickly navigate computer systems and able to type minimum of 35-40 WPM.Provides...

  • Customer Service Advocate II

    3 days ago

    West Columbia, United States US Tech Solutions Full time

    Job Details: Job Title: Customer Service Advocate II Location: Columbia, SC 29229 Duration: 3+ Months (possible temp to hire) Job Duties: Needed requirements/experience- call center, customer service, computer knowledge, Microsoft office, critical thinking skills. Must be able to quickly navigate computer systems and able to type minimum of 35-40 WPM....

  • Claims Customer Service Advocate II

    4 weeks ago

    West Columbia, United States Spectraforce Technologies Full time

    Title: Claims Customer Service Advocate II Location: Columbia, SC, 29229 Time: Mon-Fri 8-4:30 Duration: 4 MonthsDuties: Responsible for responding to customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Reviews and adjudicates claims...

  • Customer Service Advocate

    4 days ago

    Columbia, United States Spectraforce Technologies Full time

    Title: Claims Customer Service Advocate IILocation: Columbia, SC, 29229Time: Mon-Fri 8-4:30Duration: 12 Months Note: Training 6 weeks onsite.No option for Remote. Duties:Responsible for responding to customer inquiries.Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.Performs research as needed to resolve...

  • Customer Service Advocate II

    4 weeks ago

    West Columbia, South Carolina, United States BlueCross BlueShield of South Carolina Full time

    Job SummaryWe are seeking a skilled Customer Service Advocate II - Claims Specialist to join our team at BlueCross BlueShield of South Carolina. As a key member of our customer service team, you will be responsible for responding to customer inquiries, researching and resolving complex claims issues, and providing exceptional service to our members.Key...

  • Customer Service Advocate II

    2 months ago

    West Columbia, United States BlueCross BlueShield of South Carolina Full time

    Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Description Lo Customer Service, Advocate, Service, Processing, Retail, Healthcare, Customer, Management

  • Claims Customer Service Advocate II

    2 months ago

    West Columbia, United States BlueCross BlueShield of South Carolina Full time

    Responsible for responding to customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Reviews and adjudicates claims and/or non-medical a Customer Service, Claims, Advocate, Service, Processing, Retail, Healthcare, Customer

  • FCMB Claims Customer Service Advocate II

    1 month ago

    West Columbia, United States BlueCross BlueShield of South Carolina Full time

    We are currently hiring for a Claims Customer Service Advocate I to join BlueCross BlueShield of South Carolina. In this role as a Customer Service Advocate I, you will be responsible for responding to routine inquiries. Identify incorrectly processe Customer Service, Claims, Advocate, Processing, Service, Retail, Healthcare, Customer

  • FCMB Claims Customer Service Advocate II

    4 weeks ago

    West Columbia, South Carolina, United States BlueCross BlueShield of South Carolina Full time

    Customer Service Advocate RoleWe are currently hiring for a Customer Service Advocate to join BlueCross BlueShield of South Carolina. In this role, you will be responsible for responding to routine inquiries and identifying incorrectly processed customer service claims.Key Responsibilities:Respond to customer inquiries in a timely and professional...

  • Claims Customer Service Advocate II

    2 weeks ago

    West Columbia, United States Experis Full time

    Job Title: Claims Customer Service Advocate Location: 4101 Percival Road Columbia SC 29229 United States Duration: 12 months contract Pay Rate: $16/hr (On W2)We are looking for a Claims Customer Service Advocate I to join one of our Fortune 500 clients. Education &Qualifications: High School Diploma or equivalent 2 years of customer service experience...

  • Customer Service Advocate III

    2 months ago

    West Columbia, United States BlueCross BlueShield of South Carolina Full time

    We are currently hiring for a Customer Service Advocate III to join BlueCross BlueShield of South Carolina. In this role as a Customer Service Advocate III, you will provide prompt, accurate, thorough, and courteous responses to all complex customer Customer Service, Advocate, Service, Processing, Retail, Healthcare, Customer

  • Customer Service Advocate I

    1 month ago

    West Columbia, United States BlueCross BlueShield of South Carolina Full time

    Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries. Description Position Purpose. We are currently hiring for a Customer Service Advocate I to join BlueCross BlueShi Customer Service, Advocate, Service, Retail, Healthcare, Customer, Management

  • US Tech Solutions | Customer Service Advocate II | columbia, mo

    6 days ago

    columbia, United States US Tech Solutions Full time

    Job Details:Job Title: Customer Service Advocate IILocation: Columbia, SC 29229Duration: 3+ Months (possible temp to hire) Job Duties:Needed requirements/experience- call center, customer service, computer knowledge, Microsoft office, critical thinking skills. Must be able to quickly navigate computer systems and able to type minimum of 35-40 WPM.Provides...

  • Customer Service Advocate II

    2 months ago

    Columbia, United States Spectraforce Technologies Inc Full time

    Title: Customer Service Rep Location: Columbia, SC, 29229 Time: Monday through Friday (9:30am-6pm) Duration: 3 to 6 Months (Contract to Hire) Note : Onsite position only. Panel Interviews will be conducted via Microst teams. Training Hours - Monday-Friday 8:00am-4:30pm.. Training will be 4-6 weeks. Duties: Provides prompt, accurate, thorough...

  • Customer Service Advocate II

    3 months ago

    Columbia, United States Spectraforce Technologies Full time

    Title: Customer Service Rep Location: Columbia, SC, 29229 Time: Monday through Friday (9:30am-6pm) Duration: 3 to 6 Months (Contract to Hire) Note : Onsite position only. Panel Interviews will be conducted via Microst teams. Training Hours - Monday-Friday 8:00am-4:30pm.. Training will be 4-6 weeks. Duties: Provides prompt, accurate, thorough and...

  • Customer Service Advocate I

    4 weeks ago

    West Columbia, United States BlueCross BlueShield of South Carolina Full time

    Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries. Description Logistics:This position is full-time (40 hours/week) Monday-Friday. The work hours and training will Customer Service, Advocate, Service, Retail, Healthcare, Customer, Skills

  • Customer Service Representative II

    4 weeks ago

    Columbia, South Carolina, United States Trustmark Full time

    Customer Service Representative IIAt Trustmark, we're committed to delivering exceptional customer experiences. As a Customer Service Representative II, you'll play a vital role in ensuring our clients receive the highest level of service and support.Key Responsibilities:Respond to high-volume client inquiries and requests via phone, providing accurate and...