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Account Manager

4 months ago

Los Angeles, United States Growing Business Firm Full time

Company Overview: Our company is dedicated to supporting the greater community of Los Angeles by empowering low-income families to access essential communication resources, thereby improving their quality of life. Our team recognizes the importance of accessing fundamental telecommunications tools, which is why we employ a direct-to-consumer approach to ensure our impact is significant, immediate, and easily accessible to those that need it. As an Account Manager at our organization, you will play a pivotal role in coordinating our outreach program, ensuring compliant enrollment for eligible families, and delivering exceptional customer service to maintain our prominent position as a premier business consulting firm.. Why Us? Join a team committed to providing excellent customer service while working with brands that want to make a difference in our communities Thrive in an open office setting that fosters teamwork and collaboration Benefit from the guidance of an assigned mentor and coach to facilitate your professional growth Enjoy regular social team events, networking opportunities, and quarterly regional conferences Access excellent company benefits and seize advancement opportunities Key Responsibilities: As an Account Manager, you will be responsible for managing relationships with our business customers, offering face-to-face support for our outreach program. Your primary duties will include handling customer inquiries and resolving basic enrollment issues, such as address changes, order processing, and billing/payment matters. Additionally, you will: Serve as the primary point of contact for enrollees and assist in solving and addressing issues and inquiries. Escalate more complex product-related issues to the appropriate department Efficiently process a high volume of customer inquiries related to our communications enrollment program. Skillfully troubleshoot customer problems, identify root causes, and utilize resources to resolve issues. Escalate unresolved issues to the appropriate resources when necessary. Maintain accurate customer information and ensure the correct entry of contact details. Meet job standards, including quality standards, outreach objectives, and KPIs. Provide guidance and mentoring to less experienced team members when required.

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