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Area Manager Carmel Indiana
4 months ago
Reports To: Director of Operations (DOO)
Supervises: Account Managers and Fill-In Specialist Personnel
Basic Function: Ensure that the cleaning specifications sold to customer are being fulfilled and that the work is being completed on budget (labor and chemical)
Major Responsibilities
- POSITIVE TEAM ATMOSPHERE with all staff
- Clean assigned number of hours on a regular basis (if applicable)
- Manage Account Managers
- o Accountability, delegation and protocol
- Manage/Fill-In Specialists and their facility responsibilities
- Accountability, delegation and protocol
- Training and re-training of new hires, current fill-in and front-line staff
- Manage Chronotek - for labor/time budget - no missed cleans
- Put together strategy, if over budget labor-wise, how to come into alignment.
- Scheduling: assign fill-in specialists "open accounts" to temporarily staff
- Work closely in a team like manner with the Leadership Team and follow up on tasks generated by Management (Example: talk with employee because of poor inspection).
- You are responsible for working with team members when time off is needed.
- You will accurately track team member's points (which directly tie into annual performance reviews).
- Timely & Accurate reporting (directly to Director of Operations & Office Manager) of any revisions to team member's time logs with DATE, TIME & REASON and POINT LOSS (if applicable).
- Work whatever hours necessary to perform the above duties and any other duties not listed but required for the business to be successful.
- It is understood that a workweek could be in excess of 40 hours, but overtime must be approved in advance.
- UPWARD COMMUNICATION to the Director of Operations:
- Proactive reporting, Score Cards, Work Tickets (start, follow-through, completion), possible add-on services noted
- - Work with fill-in specialists to address and remedy quality and compliance and staffing concerns (re-training, etc.)
- ACCOUNTIBILITY by:
- Report weekly via an Area Lead's Score Card Report (weekly meeting)
- accounts for time and responsibilities to the GM.
- Attend weekly staff meetings - accounting for time, tasks completed, tasks yet to complete, problem solve with Leadership Team
- Weekly reports on call-ins, on-going customer issues, training status of new hires, audits and inspections, new account start-ups, etc.
- Report weekly via an Area Lead's Score Card Report (weekly meeting)
DNA of Area Manager
- Office Pride of Terre Haute Ambassador
- Accountability-accept ownership of all aspects of role
- Organized - effective time management skills/prioritize based on immediate needs of customers & the team members
- Excellent/effective verbal and written communication skills
- Detail oriented - pays attention to details at each customer's location, with extra attention to any problem areas.
- Friendly and Professional - able to deal with customers when they are on-site while cleaning is being performed
- Team player - ability to work within a team where members depend on each other to get work done.
- Self-starter - able to identify work that needs to be done and do it without being instructed to do so.
- Desire to learn, seek new challenges and take on additional responsibilities
- Reasoning ability - good common sense with ability to solve practical problems
- All Indiana facilities
Wages and Benefits agreement:
- - Hours are 40 hours a week
Office Pride Commercial Cleaning Services is one of the most respected full-service janitorial and commercial cleaning companies in the nation.
Built on a foundation of strong core values and a commitment to service excellence, our goals are to provide total customer satisfaction and a rewarding work environment for team members.
You will be applying for a job with an independently owned and operated Office Pride franchised business and not with Faith Franchising Company, Inc., the franchisor of the Office Pride system, or any of its affiliates. Each franchise handles all employment matters for their specific location. Office Pride® is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
