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ServiceNow Platform Owner

4 months ago

Chicago, United States Northern Trust Full time
About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

As the ServiceNow Platform Owner, you will bring a passion for ServiceNow capabilities and solutioning skills. You'll help our product owners overcome challenges using modern, best in class architectural approaches, tools and technologies to maximize the value of our ServiceNow platform. You'll make sure the solution developed by the team considers the architecture and operating environment, as well as future functionality and enhancements.

Key Responsibilities

  • Develop and maintain strategic roadmap and collaborate with our development team to align on upgrade and patching timing
  • Enable solutions to problems with a complete end-to-end solution in a fast, agile environment.
  • Collaborate with our development team to not just develop software, but to create value-add solutions.
  • Oversee the overall prioritization of work across all ServiceNow capability owners including (example of modules: ITSM, ITOM, IRM/GRC, HR)
  • Manage strategic relationship of ServiceNow and other service partners
  • Develop AI strategy and roadmap and oversight of implementation for automation and emerging ServiceNow capabilities across the platform
  • Oversee data governance strategy for critical data elements across all ServiceNow capabilities
  • Oversee process architecture across the platform
Key Skills/Experience
  • 10+ years of experience with software design and development
  • 7+ years of experience with ServiceNow platform administration, self-hosted installations, ongoing operations, and maintenance of the environment
  • 7+ years of experience with ServiceNow development, including Glide, scripting, business rules, client scripts, data imports, custom apps, and development methods
  • Experience working with Web technologies, including JavaScript, Ajax, HTML, and CSS
  • Experience with LDAP Integration and Web Service Integration such as API Web Services
  • Experience with ServiceNow Development APIs and Single Sign-on configuration and administration
  • Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support
  • Secret clearance
  • Bachelor's degree
  • ServiceNow Certified Systems Administrator or Security+ CE Certification


Nice To Haves
  • Experience with Agile and Scrum methodologies and participating in the software development life cycle (SDLC)
  • Experience with requirements management, and JIRA or similar RTM platforms
  • Experience creating quick proof-of-concepts for the customer
  • Experience coordinating between cross-functional teams
  • Experience with AWS
  • Experience with ServiceNow ITSM, SecOps, or HR modules
  • ServiceNow Implementation Specialist Certification
  • ITIL v3 Foundations or ServiceNow Certification, including Certified Application Developer, Certified System Administrator, or Certified Implementation Specialist


Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRH[redacted].

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.