Current jobs related to Escalation Specialist - Trenton - Viking Pest Control

  • Warehouse Operations Specialist

    2 weeks ago

    Trenton, New Jersey, United States Ingram Content Group Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Warehouse Operations Specialist to join our team at Ingram Content Group. As a key member of our operations team, you will be responsible for ensuring the efficient and safe movement of inventory within our warehouse.Key ResponsibilitiesOperate Forklift and Radio Frequency Scanner: Safely operate...

  • Patient Access Specialist

    7 days ago

    Trenton, New Jersey, United States RWJBarnabas Health Full time

    Job Title: Patient Access SpecialistWe are seeking a highly skilled Patient Access Specialist to join our team at RWJBarnabas Health. As a Patient Access Specialist, you will play a critical role in ensuring that all steps are taken to financially secure accounts prior to or during service.Key Responsibilities:Provide excellent customer service to patients,...

  • Customer Advocacy Specialist

    1 day ago

    Trenton, New Jersey, United States VOLT Management Full time

    Customer Advocacy SpecialistVolt Management is seeking a dedicated and detail-oriented individual to join our team as a Part-Time Customer Advocacy Specialist in a B2B environment.Key Responsibilities:Provide exceptional customer support by serving as a secondary point of contact for customer inquiries, feedback, and concerns within a B2B context.Assist...

  • Desktop Field Services Specialist

    3 months ago

    Trenton, United States VOLT Management Full time

    You miss 100% of the jobs you don't apply for Volt is immediately hiring for Desktop Field Services Specialist in San Diego, CA Pay/Benefits As a Desktop Field Services Specialist, you will: Must be willing to work Wednesday to Sunday work schedule. As a member of the IT End User Technology Team the Help Desk Support Specialist responds to inquiries and...

  • Pharmacy Technician Specialist II

    4 weeks ago

    Trenton, New Jersey, United States Prime Therapeutics Full time

    Our MissionAt Prime Therapeutics, we are dedicated to ensuring that individuals receive the medications they require to enhance their health and well-being. This commitment drives our passion and influences every decision we make.Position OverviewJob Title: Pharmacy Technician Specialist IIRole SummaryAs a Pharmacy Technician Specialist II, you will evaluate...

  • Client Policy Specialist

    1 week ago

    Trenton, United States Zelis Healthcare Full time

    POSITION OVERVIEW: The Client Policy Specialist is a client-facing role that will act as the subject matter expert (SME) as it pertains to Zelis editing product in support of the growth and expansion of assigned clients. The Client Policy Specialist will lead the sales overview discussion of new/existing opportunities for the Zelis editing product during...

  • Specialist Antimicrobial Pharmacist, Band 8a

    3 weeks ago

    Trenton, New Jersey, United States NHS Full time

    Job Opportunity: Specialist Antimicrobial PharmacistGloucestershire Hospitals NHS Foundation Trust is seeking a highly skilled Specialist Antimicrobial Pharmacist to lead and deliver a high-quality antimicrobial stewardship programme.Key Responsibilities:Provide expert pharmaceutical advice to prescribers, clinicians, nursing staff, and patients to deliver...

  • Lead Specialist for Trust

    4 weeks ago

    Trenton, New Jersey, United States ClassDojo Full time

    About ClassDojo: Our mission is to ensure that every child around the globe receives an education they cherish. We have established a robust communication network, with our flagship application recognized as the leading communication tool connecting K-8 educators, students, and families worldwide. Currently utilized in over 95% of U.S. schools, our platform...

  • Digital Solutions Specialist

    6 days ago

    Trenton, New Jersey, United States Bedford, Freeman & Worth Full time

    About the RoleWe are seeking a highly skilled Digital Solutions Specialist - High School to join our Implementation and Customer Success team. As a key member of our team, you will provide guidance, demonstrations, training, and support to high school teachers and administrators implementing BFW courseware solutions in their classrooms.Key...

  • Facilities Maintenance Specialist

    4 weeks ago

    Trenton, New Jersey, United States CRM Residential Full time

    Job OverviewCRM Residential has been a reliable leader in the property management sector for over 46 years, focusing on affordable housing solutions. Our achievements reflect the commitment and skill of the dedicated professionals who have chosen to advance their careers with us. We take immense pride in our core values, which guide our daily...

  • Lead Medical Information Specialist

    3 weeks ago

    Trenton, New Jersey, United States Inizio Engage Full time

    Join Inizio Engage as a Lead Medical Information SpecialistInizio Engage collaborates with a prominent Biotechnology firm, specializing in Commercial, Patient Solutions, and Medical Affairs sectors.The Lead Medical Information (MI) Specialist is responsible for developing and executing content across various channels within specific therapeutic areas,...

  • Maintenance Technician II

    3 weeks ago

    Trenton, New Jersey, United States Ingram Content Group Full time

    About the RoleWe are seeking a highly skilled Maintenance Technician II - Equipment Specialist to join our manufacturing team at Ingram Content Group. This individual will be responsible for performing complex diagnostics and repairs, relating to distribution center facilities and equipment.Key ResponsibilitiesEvaluate equipment failures and provide complex...

  • Retail Operations Specialist

    4 weeks ago

    Trenton, New Jersey, United States BJ's Wholesale Club Full time

    Join our dynamic workforce of over 34,000 dedicated individuals, committed to enhancing the experience of our members and communities across various locations. At BJ's Wholesale Club, we foster a collaborative and inclusive atmosphere where every team member can thrive, develop, and express their true selves. Together, we are devoted to delivering...

  • Specialist Antimicrobial Pharmacist, Band 8a

    3 weeks ago

    Trenton, United States NHS Full time

    Specialist Antimicrobial Pharmacist, Band 8a Gloucestershire Hospitals NHS Foundation Trust This post holder will join the antimicrobial stewardship (AMS) team within the trust and will have a shared responsibility for the leadership and operational delivery of a high-quality antimicrobial stewardship (AMS) programme in line with the agreed priorities for...

  • Behavioral Health Care Specialist

    5 days ago

    Trenton, New Jersey, United States HealingUS Centers Full time

    HealingUS Centers is seeking a dedicated and compassionate Behavioral Health Technician to support our mental health and substance abuse treatment programs. Our center provides a safe and supportive environment for individuals in need of care.As a Behavioral Health Technician, you will play a crucial role in assisting clients with their daily needs and...

  • Specialist Antimicrobial Pharmacist, Band 8a

    4 weeks ago

    Trenton, United States NHS Full time

    Specialist Antimicrobial Pharmacist, Band 8a Gloucestershire Hospitals NHS Foundation Trust This post holder will join the antimicrobial stewardship (AMS) team within the trust and will have a shared responsibility for the leadership and operational delivery of a high-quality antimicrobial stewardship (AMS) programme in line with the agreed priorities for...

  • Fulfillment Specialist

    2 days ago

    Trenton, Missouri, United States Mondo Full time

    Job Title: Fulfillment AssociateLocation: Onsite 5x/week in Trenton, NJJob Summary:Mondo is seeking a highly motivated and detail-oriented Fulfillment Associate to join our team. As a key member of our operations team, you will be responsible for providing exceptional service to our customers by analyzing their requests, ensuring compliance and accuracy, and...

  • Desktop Support Specialist

    5 days ago

    Trenton, New Jersey, United States Compunnel Inc. Full time

    Job SummaryWe are seeking a skilled Desktop Support Technician to join our team at Compunnel Inc.The successful candidate will provide on-site technical support for computer, tablet, and peripheral issues, including troubleshooting and resolving problems via phone, email, and remote connection.Key ResponsibilitiesProvide technical support for desktop...

  • Workers Comp- Regional Claims Specialist

    4 days ago

    Trenton, United States NJM Insurance Full time

    NJM’s Workers’ Compensation Claims Team is seeking a Regional Claims Specialist. This is a full-time position and offers a hybrid schedule after training. The Regional Claims Specialist will be responsible for contacting all parties involved in the claim, gathering, and securing all necessary information to effectively evaluate the claim, and outlining...

  • Freelance Event Specialist

    2 months ago

    Trenton, United States Visit.org Inc Full time

    Visit.org is looking for an experienced, responsible, and driven Freelance Event Specialist to help us manage the logistics of an upcoming in-person event, which will be held live at a city near you! The right candidate will have an entrepreneurial spirit, love of live events, extreme passion for our mission, and the energy and discipline to come in and help...

Escalation Specialist

4 months ago

Trenton, United States Viking Pest Control Full time

Customer Escalation Specialist

Job Summary

The Customer Escalation Team is made up of experienced Specialists who have the developed the judgement to navigate critical and escalated customer issues. This includes delicately balancing the customer's expectations and the company's profitability. The Escalation Team is a team of experts who will manage the customer experience from the initial escalated call or e-mail through resolution. The team will share lessons learned and develop best practices together. The Customer Escalation Team will report directly to the Escalation Team Manager, and together responsible for helping Viking reach retention target goal.

Key Responsibilities

Research critical account billing issues and determine a resolution by factoring the revenue, account history, and the customer's recent service experience.

Work as the partner to the Branch Managers to directly resolve concerns as needed as well as develop best practices for future use.

Critically reviews action items and assign accounts to a manager or a specific pest control expert is needed by understanding the complexity of the issue and the skills available within the teams.

Identify reoccurring service failures, research root causes to help track, and partner with technical training team to minimize future.

Independently determines the accounts needing price adjustments, credit memos, invoice corrections and other billing changes.

Respond with urgency on priority pesticide exposure calls which includes immediate mitigation steps, compliance reports, and customer care.

Follow up on negative NPS reviews related to billing or service failure and determine if the customer can be remedied or recommend changes to the company's service processes.

Respond to account cancelations requests with retention offerings

Maintained detailed documentation escalation issues, exposures, and resolution within Pestpac in a manner for customer tracking and reporting.

Proactively analyze key service metrics, provide recommendations, and assist in future improvements.

Assist with special projects as needed.

Other duties as assigned.

Performance Skills

Exemplary customer service skills

High quality judgement

Ability to understand the profitability implications when determine customer resolution

Strong sense of urgency and

understands when to escalate concerns

Efficient researching skills

Strong detail orientation and follow-through

Strong collaboration skills across teams

Excellent people/team building skills and management capabilities

Strong written and oral communication skills with all levels

High level of self-confidence, flexibility, and integrity

Entrepreneurial style and doer attitude, self-starter, no hesitation to take on responsibilities beyond the initial scope of the role

Excellent time management skills with a proven ability to meet deadlines.

Analytical skills.

Minimal Requirements

3+ years in a fast-paced customer service role preferred

Experience building relationships quickly through phone or e-mail

Experience converting an unsatisfied customer into a satisfied one

Strong knowledge of pest control protocols

Expert knowledge of Viking's product offering

Strong knowledge of PestPac

Experience with the Microsoft Office Suite

Physical and Mental Demands

Occasional Demands (1-33%)

Frequent Demands (34-66%)

Constant Demands (67-100%)

Lifting (up to 10 lbs)

Carrying

Standing

Presenting

Focus for Extended Periods

Sitting

Typing

Talking

Reading

Hearing

Analyzing

Decision Making

#J-18808-Ljbffr