Current jobs related to Customer Advocate Complaint Management Specialist - Henrico - Allianz

  • Customer Service Positions

    13 hours ago

    Henrico, United States A and H Management Full time

    We are seeking a candidate with a background in Sales and Customer Service to join our team in our company! We are looking to add 4-5 new Customer Service Associates to our team. You will be responsible for helping customers by providing product and service information and resolving technical issues hands-on. Customer Service Associate Responsibilities: ...

  • Customer Service Specialist

    4 weeks ago

    Henrico, United States LHH Recruitment Solutions Full time

    Job OverviewPosition: Customer Service SpecialistLocation: Richmond, VA - ON SITESchedule: Monday-Friday, 8:00 AM - 5:00 PMEmployment Type: Contract to Hire, 90 daysSummary:LHH Recruitment Solutions is in search of four motivated Customer Service Specialists to support our client's operations in Richmond, VA. In this capacity, you will serve as a primary...

  • Customer Account Specialist

    2 weeks ago

    Henrico, United States Pinnacle Group Full time

    Position: Customer Account Specialist (Customer Service) Location: Richmond, VA 12 Months contract Note: no vacation will be taken within the first 90 days due to training scheduleProject Overview: Working as a part of the Customer Account Management team candidates will assist the company's residential customers with basic to complex residential...

  • Client Relations Specialist

    6 days ago

    Henrico, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in the quest for a Client Relations Specialist to become an integral part of our team in Richmond, Virginia. Serving as a primary contact for our customers, the role entails processing payments, managing customer inquiries, and upholding strict confidentiality of customer accounts. This role is primarily focused on...

  • Customer Relations Trainee

    4 weeks ago

    Henrico, United States A&H Management Full time

    Do you love interacting with people? Do you strive to provide unmatched customer service? If you answered yes, then our Customer Relations Trainee role might be for you! A&H Management is a top-rated sales and marketing agency in the Richmond area. We take pride in representing top global brands in telecommunications, renewable energy, home improvement, and...

  • Customer Service Representative

    4 months ago

    Henrico, United States A&H Management Full time

    Are you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Customer Service Representative position might be what you are looking for! A&H Management is a small, but mighty marketing...

  • Customer Service

    7 days ago

    Henrico, United States C&F Finance Full time

    Overview The Title Dealership Specialist is primarily responsible for receiving and releasing titles properly, working with Sales Managers to set up dealers, and selling GAP insurance to new customers. ResponsibilitiesFollow up with title clerk of the dealership for any title that has not been received within 30 days of booking account. File titles for all...

  • Customer Service Representative

    3 weeks ago

    Henrico, United States MGN Foundation Full time $35,000 - $50,000

    Job DescriptionJob DescriptionJob Purpose:Attract and serve customers by providing detailed product and service information through community outreach and marketing promotions. Interested in management but lacking experience? This role offers the opportunity to get involved with our management training program!Customer Service Representative Job...

  • Customer Service Representative

    2 weeks ago

    Henrico, United States MGN Foundation Full time

    Job DescriptionJob DescriptionJob Purpose:Attract and serve customers by providing detailed product and service information through community outreach and marketing promotions. Interested in management but lacking experience? This role offers the opportunity to get involved with our management training program!Customer Service Representative Job...

  • Verizon Customer Service Representative

    4 months ago

    Henrico, United States A&H Management Full time

    The Verizon Customer Service Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Verizon Customer Service Representative, you must be proficient in building...

  • Entry Level Customer Service Representative

    3 months ago

    Henrico, United States A&H Management Full time

    We aim to connect you with supportive resources to supplement your skills and attain your dream career! An entry level Customer Service Representative receives complete and individualized hands-on training in each division of our company. We take the time to develop and train the individual to handle any task and take initiative on any campaign. Trained,...

  • Spray Specialist

    4 months ago

    Henrico, United States Mosquito AuthorityPest Authority - CWVC Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryHealth insuranceTraining & developmentIMMEDIATE OPENINGS + PAID TRAININGAs a Mosquito Control Specialist at Mosquito Authority, you will use proven mosquito-control products and techniques on both commercial and residential properties. Our Mosquito Control Specialists provide...

  • Bilingual Customer Service Representative

    5 days ago

    Henrico, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in the Wholesale Distribution sector, based in Richmond, Virginia, United States and we're currently seeking a Bilingual Customer Service Representative. This role primarily involves direct interaction with our clients, ensuring their orders are processed and completed in a timely manner.Responsibilities:• Manage...

  • Customer Service Representative

    3 weeks ago

    Henrico, United States Ashcraft Insurance Agency of Va, Ltd. Full time

    Licensed Agent/Customer Service Representative Opportunity at Ashcraft Insurance Agency of Va, Ltd.We are seeking a dedicated Licensed Agent/Customer Service Representative to enhance our customer support efforts. In this position, you will play a crucial role in assisting clients by providing comprehensive information about our offerings and addressing any...

  • Guest Advocate

    7 days ago

    Henrico, United States Target Full time

    Target - 9001 Staples Mill Rd [Retail Cashier / Customer Service / Team Member] As a Guest Advocate at Target, you'll: Create a welcoming experience by authentically greeting, every guest every time; Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; Welcome guests into self-checkout and provide...

  • First Shift Dispatch Manager

    4 weeks ago

    Henrico, United States Cowan Systems and Cowan Management Full time

    Job DescriptionJob DescriptionAbout Us:Formed in 1924 Cowan Systems is a privately owned company headquartered in Baltimore, MD and enjoys a history of excellence and quality in the transportation business. Starting out as one man’s entrepreneurial spirit, has grown into six unique divisions that operate throughout the country. Today, Cowan’s...

  • Customer Relations

    3 months ago

    Henrico, United States CarMax Full time

    7975 - Richmond CEC - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be! ABOUT THIS JOBThe Customer Relations Coordinator II is responsible for being the number one advocate for our customers in our response and resolution to escalated customer contacts and all contact types that Customer Relations supports. This...

  • Brand Marketing Manager

    4 weeks ago

    Henrico, United States A&H Management Full time

    For those who find themselves eager to express their creativity, live an active lifestyle, and are unafraid to stand out, A&H Management has the job for you! There are hundreds of brands out there and thousands of products and services. There is an even wider variety of companies to choose from when bringing one's brand to life. So what makes us stand out?...

  • Assistant Manager

    8 hours ago

    Henrico, United States Sam's Xpress Car Wash Full time

    Job DescriptionJob DescriptionWe are currently seeking a motivated individual to join our team at one of many locations as an Assistant Manager. This position will assist the Site Manager in the operation and leadership of our car washes in the most efficient and effective manner to be productive and profitable. This position will be a strong team lead and...

  • Eligibility Specialist

    2 weeks ago

    Henrico, United States Henrico County Virginia Full time

    General Statement of Duties Determines initial and continuing eligibility of economically disadvantaged individuals and families for the full range of federal, state and local public assistance, services and benefit programs; manages a full caseload, including cases requiring advanced program knowledge; completes interviews and assessments of clients to...

Customer Advocate Complaint Management Specialist

4 months ago

Henrico, United States Allianz Full time

As Customer Advocate Complaint Management Specialist, you will lead our complex adjudication functions. You will represent claims in all areas of technical requirements from product development to claim negotiations. You will assist in the investigation, sampling, root cause identification, customer impact analysis and the formulation of responses to complaints received from regulators, selected litigation cases, Executive customer complaints, and other escalated level complaints as identified. The role includes identification of potential solutions to identified root cause issues, report creation for presentment to upper management and other duties as assigned.

At Allianz Partners, we cultivate a supportive culture where your ideas, opinions, and unique background are valued, fostering collaboration and personal growth.

WHAT YOU WILL DO:

  • Represent claims and servicing in product development and implementation processes
  • Lead the creation and monitoring of our adjudication practices
  • Make final decisions on claim negotiations with claimants and third parties
  • Respond to consumer requests for assistance from Departments of Insurance, BBB and other regulatory agencies.
  • Conduct training of claims associates in regulatory and other process requirements.
  • Manage litigation of contested claims, as assigned by Legal.
  • Assist assigned associates with appeals of denied claims.
  • Tracking and reporting on regulatory inquiries and litigation cases.
  • Work to address any trends or issues related to regulatory inquiries, arbitration, or litigation cases.
  • Communicate policy and procedure changes and other pertinent information to staff
  • Assist with the creation of monthly reporting, summation of customer complaints and issue tracking
  • Assist with any audit requests and responses
  • Acts as the champion for cross-functional escalation and resolution of high visibility customer concerns
  • Perform projects and other duties as assigned
WHAT YOU WILL NEED
  • Bachelor's degree in related field or combination of relevant education and work experience required.
  • Five (5) years of experience in adjudication, mediation, arbitration, or litigation. Candidates with a combination of experience in these fields as well as claims may be considered.
  • Proven capability to make decisive and authoritative decisions.
  • Work experience in complex adjudication, litigation and regulatory management preferred
  • Understanding of claims operations and/or insurance industry experience preferred but not required.
  • Excellent verbal and written communication skills.
  • Excellent time management skills in a high-volume environment
  • Proficient with the MS Office Suite of products.
  • Self-motivated with ability to manage and own responsibilities and outcomes.


TRAVEL REQUIREMENTS

Position is routinely expected to travel 15% of time

47460 | Finance & Accounting | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.