Patient Clin Navigator- Surgical Unit

4 weeks ago


Noblesville, United States Riverview Health Full time
Job Responsibilities
  • Collaborating with multi-disciplinary departments and providing expertise and guidance as needed for surgical patients
  • Incorporate "best practices" on the Surgical Unit
  • Maintains relevant policies and procedures, patient education, outcomes data collection, quality improvement efforts and education of relevant staff with focus on patient safety.
  • Collaborate with Hospitalists, Primary Care Physicians, Surgeons and marketing department for educational sessions, community events and patient symposiums.
  • Provides education to the patients and families regarding their hospital stay and discharge instructions.
  • Acts as a liaison between patient, physicians' offices and nursing units for delivery of care.
  • Provide education as needed to nursing staff.
  • Responsible for helping with surgical patients in staffing as needed.
  • Responsible for contacting patient and following them through their plan of care for compliance, questions, assistance with medical terminology, etc.
  • Ability to interact directly with physicians, patients, referring physicians and hospital departments.
  • Responsible for working in conjunction with ACNO to plan patient retention strategies.
  • Must possess strong time management skills to meet time sensitive deadlines.
  • Responsible for triaging physician concerns brought to employee either formally or informally to department Manager in a professional and timely manner for follow up.
  • Responsible for complying with all applicable hospital and departmental policies and procedures, including, but not limited to: all departmental and functional policies and procedures.
  • Responsible for supporting the goals and objectives of the department.
  • Attends pertinent and assigned committee meetings.
  • Teaching joint class to patients
  • All other duties as assigned.
Education Requirements
  • Minimum: Associates Degree
  • Preferred: Bachelors degree
  • Other: RN Certification
Experience Requirements

Minimum: At least 2 years current Inpatient Surgical hospital experience. One year of navigation or collaborative experience in health related field.

Preferred: Two or more years of navigation experience in a healthcare environment with experience working in a collaborative team model. RN Certification

License/Certification Requirements
  • State Issued RN License
  • CPR - Yes
  • ACLS - Yes
  • PALS - N/A


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