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Member Service Representative

3 months ago

Richmond, United States Argent Federal Credit Union Full time
Member Service Representative (U.S. Route 1 Location )

As a Member Service Representative, you represent a significant part of our operations team and your passion for driving exceptional customer service is a real opportunity to demonstrate Argent Credit Union's dedication to being our members trusted financial partner and our commitment to the well-being of our community. The purpose of this role is to develop & enhance the full member relationship from opening of an account to sharing various services offered by the credit union.

Join the Argent Credit Union family if you want to make a real difference. Your goal is to maximize the member experience by accurately and efficiently processing financial transactions.

The right candidate should exhibit and be willing and able to:
  • Exhibit professionalism and trustworthiness
  • Navigate multiple systems while interacting with members and processing transaction services.
  • Exercise active listening skills.
  • Cross-sell credit union products, services and promotions.
  • Meet or exceed assigned job production guidelines.
Desired Skills:
  • Banking and financial background preferred.
  • Ability to set priorities and multitask.
  • Ability to handle sensitive information with discretion.
  • Excellent verbal and written communication skills
  • Proven record of providing both internal and external customer service
  • Expert in MS Office
Qualifications:
  • High School Diploma or Equivalent
  • Previous experience in customer service and/or cash handling is preferred.
  • One year of experience as a credit union or bank teller preferred.

Benefits matter to the Argent family We offer competitive compensation, exceptional health insurance, 401K with matching contribution, generous PTO, tuition reimbursement and paid time off to volunteer so you can make a real difference in our community just to mention a few

Join the Argent Credit Union family and be a part of an organizational culture where taking great care of our employees is what matters.