Quality Customer Service Lead

3 weeks ago

Batavia, United States Multi-Color Corporation MCC Full time
Description

Build your Career with an Industry Leader

As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

The Quality Customer Service Lead is responsible for collecting information, analyzing and seeking resolution in regards to customer complaints and being the point of contact for the customer.

Why work at MCC:

  • Compensation: $60-$70k Annually
  • Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
  • Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays

Responsibilities:

  • Provide World-Class Customer Service
  • Takes personal responsibility for their customers by providing accurate and timely information.
  • Investigates the customer's issues and seeks information about the real underlying needs of the customer beyond those initially expressed.
  • Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues
  • Assist in audits per applicable sampling plans, shipping, converting audits. Active involvement in data integrity, testing methodology standardize practice system and non-conformance material containment process.
  • Assist in process capability testing and routine inspection and testing of product.
  • Effective system-based communication with other Quality Department team members, and Operations.
  • Help to maintain all quality record documentation including: Internal audit records, management review meeting minutes and charts, calibration records, training records, internal non-conformance's, customer complaints, vendor non-conformance's, corrective action reports and meeting action items.
  • Perform product inspection audits at set intervals at each machine to ensure product being produced meets or exceeds the specified standards.
  • Perform QA laboratory testing as required for specified product lines.
  • Participates in special projects and performs other duties as assigned.
  • Provide training on new quality processes and best practices

Qualifications:

  • College degree strongly preferred; High School diploma or GED with equivalent experience required.
  • Must be able to maintain a working pace consistent with the requirements of the job.
  • Must work well in a Team environment.
  • Must be assertive, hand-on and able to think creatively about the best solutions and improvement projects
  • Exceptional communication skills, both verbal and written, able to deliver news and provide updates in a timely and pleasant manner
  • Must have strong multi-tasking, problem solving, and time management skills
  • Ability to work in an empowered team environment, including the ability to effectively communicate, share information, resolve issues, and give and receive both positive and negative feedback in a respectful and professional manner
  • The QA Coordinator will own the solution to customer complaints and work to resolve them. The QA Coordinator needs to be alert to systemic issues and recommend changes to improve this.Must like to perform root cause analyses, Lean / 6 Sigma trained is a plus
  • Communicate in a professional manner in English. Knowledge of the Spanish language is a plus
  • Auditing experience (BRC/ISO) is a plus
  • Must be able to effectively give direction, praise and criticism.
  • Must be able to receive direction, praise and criticism effectively.
  • Will be required to work with Customers and Suppliers effectively. Experience with Microsoft AX, SAP, or other Production and Customer Management System preferred

Other considerations:

  • Wear hearing, foot, eye and/or other personal protective equipment while in a manufacturing setting
  • Frequently use hands to handle or feel, and to write and type
  • Occasionally required to stoop, kneel, crouch, climb / balance, and reach with hands and arms
  • Frequently lift and move up to 10 pounds, occasionally lift and move up to 35 pounds
  • Occasionally required to stand, walk, and sit
  • Vision abilities include -
    close, distance, and peripheral vision, depth perception, ability to
    distinguish color variations, ability to adjust focus, ability to view a
    computer screen for extended periods
  • Low to moderate noise environment in office areas, moderate to loud in manufacturing
  • Work flexible/varying schedules and hours as needed
  • Work overtime as required by workload and customer mandated deadlines
  • Occasional travel to customer locations may be necessary

Diversity & Inclusion:

MCC fosters an inclusive culture that respects and embraces our teammates' diverse backgrounds and experiences, so that everyone can achieve their full potential here. We aspire for our company to truly reflect the diversity of our customers and the markets we serve. We are committed to equal opportunity for everyone, regardless of peoples' gender identity/expression, age, language, sexual orientation, ability, race, socioeconomic status, national origin or other characteristics.

#FOUIND

  • Quality Customer Service Lead

    4 weeks ago

    Batavia, United States Multi-Color Corporation Full time

    Job DescriptionJob DescriptionBuild your Career with an Industry LeaderAs the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions....

  • Quality Customer Service Lead

    3 weeks ago

    Batavia, United States Multi-Color Corporation Full time

    Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you...

  • Quality Customer Service Lead

    3 days ago

    Batavia, United States Multi-Color Corporation MCC Full time

    Description Build your Career with an Industry LeaderAs the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable...

  • Customer Quality Assurance Lead

    4 weeks ago

    Batavia, Illinois, United States MCC Label Full time

    About the Role:The Customer Quality Assurance Lead is responsible for ensuring the highest quality standards are met in our label production process. This role involves analyzing customer complaints, identifying areas for improvement, and implementing solutions to prevent future issues.Key Responsibilities:Analyze customer complaints and identify root...

  • Customer Quality Assurance Lead

    3 weeks ago

    Batavia, Illinois, United States Wisconsin Label Corporation Full time

    Job DescriptionAt Wisconsin Label Corporation, we are seeking a highly skilled Customer Quality Assurance Lead to join our team. As a key member of our quality assurance department, you will be responsible for analyzing customer complaints, identifying areas for improvement, and implementing solutions to ensure the highest level of quality in our...

  • Customer Quality Assurance Lead

    4 weeks ago

    Batavia, United States MCC Label Full time

    Description Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions....

  • Inventory Quality Specialist

    4 weeks ago

    Batavia, Illinois, United States LEAD Staffing Full time

    Job DescriptionLEAD Technical is seeking a highly skilled Inventory Quality Specialist/Product Validation Technician to join our team. This role is responsible for ensuring the quality and accuracy of inventory management, performing thorough inspections of products, and preparing items for shipment.Key Responsibilities:Inspect products for defects and...

  • Customer Service Representative

    3 weeks ago

    Batavia, Illinois, United States Casappa S.p.A. Full time

    About UsCasappa S.p.A. is a leading Italian multinational company with a rich history of innovation and commitment to quality.The RoleWe are seeking a Customer Service Representative to join our team at our Batavia, IL facility. As a key member of our customer-facing team, you will be responsible for ensuring timely and complete shipments, coordinating with...

  • Customer Service Representative

    3 weeks ago

    Batavia, United States Casappa S.p.A. Full time

    About Us Casappais an Italian owned multinational company, founded 70 years ago and is still owned by the Casappa Family. We design the main components of the hydraulic system, for applications in the fields of construction, road vehicles, material handling, agriculture, and mining. The Role Casappa Corporation is seeking a Customer Service Representative...

  • Customer Service Representative

    4 weeks ago

    Batavia, United States Casappa S.p.A. Full time

    About Us Casappais an Italian owned multinational company, founded 70 years ago and is still owned by the Casappa Family. We design the main components of the hydraulic system, for applications in the fields of construction, road vehicles, material handling, agriculture, and mining.The Role Casappa Corporation is seeking a Customer Service Representative for...

  • Customer Service Representative

    3 weeks ago

    Batavia, Illinois, United States Walmart Full time

    Walmart Job OpportunityAbout the Company:Walmart is a leading retailer with a strong presence in the United States. Our commitment to providing excellent customer service and offering a wide range of products has made us a trusted brand.Job Description:We are seeking a Customer Service Representative to join our team at our fuel station location on 801 N...

  • Customer Service Associate

    3 weeks ago

    Batavia, Illinois, United States State Farm Insurance Full time

    Customer Relations RepresentativeAt State Farm Insurance, we're looking for a skilled Customer Relations Representative to join our team. As a key member of our customer service team, you'll play a vital role in ensuring our policyholders receive exceptional service and support.Key Responsibilities:Assist policyholders with their insurance needs, providing...

  • Customer Service Representative

    4 weeks ago

    Batavia, Illinois, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeDomino's Pizza LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-line team, you will be responsible for providing exceptional customer service to our valued customers.Key Responsibilities:Deal directly with customers...

  • Quality Assurance Manager

    4 weeks ago

    Batavia, Illinois, United States MSI Express Full time

    Job Title: Quality ManagerMSI Express is a leading contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities.Job Summary:We are seeking a highly skilled Quality Manager to provide direction to our quality department in the areas of safety, service, performance,...

  • Customer Service Representative

    4 weeks ago

    Batavia, Illinois, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepAt Domino\u0027s Pizza LLC, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, both in-store and over the phone.Key Responsibilities:Deal...

  • Customer Service Ambassador

    4 weeks ago

    Batavia, New York, United States Family Dollar Full time

    Customer Service Representative Role at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers. Your key responsibilities will include greeting customers, assisting with merchandise selection, and completing cash register transactions with...

  • Sales Associate

    4 weeks ago

    Batavia, Illinois, United States Walmart Full time

    Job Summary: As a Sales Associate at Walmart, you will be responsible for providing excellent customer service and ensuring customer orders are filled accurately.Key Responsibilities: Review customer orders and locate merchandise on the sales floor Ensure customer orders are filled accurately and efficiently Provide a positive attitude and greet customers...

  • Customer Service Representative

    4 weeks ago

    Batavia, Illinois, United States Holman Motors Inc. Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Holman Motors Inc. This role is responsible for building strong relationships with customers, creating detailed service orders, and communicating effectively with customers, service technicians, and management.Key ResponsibilitiesDevelop and maintain a positive...

  • Customer Service Representative

    4 weeks ago

    Batavia, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive experience for our guests. Your primary goal will be to provide timely and accurate...

  • Customer Service Representative

    3 weeks ago

    Batavia, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, processing food orders, and maintaining a clean and inviting dining room.Key...