Registration Specialist

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is dedicated to supporting individuals with disabilities, chronic illnesses, or other long-term health conditions in maintaining their independence. Their goal is to encourage participants to take control of their own care, by allowing them to choose who provides their services and where. They work with a range of service providers to ensure culturally sensitive and disability-competent care is offered. Their goal is to help individuals live happy, healthy, and independent lives, and they are looking for a passionate Registration Specialist to join their team in achieving this mission.

Salary/Hourly Rate:

$20/hr - $23/hr

Position Overview:

Our client is seeking a dedicated and compassionate Registration Specialist. This full-time position is based in New York and is ideal for someone compassionate, articulate, and detail-oriented. As the Registration Specialist, you will play a crucial role in guiding individuals through the enrollment process, ensuring they understand their program, and providing ongoing support in self-directed services.

Responsibilities of the Registration Specialist:

• The Registration Specialist will follow up on referrals for participant-directed services.
• Assist individuals and employers in completing necessary documentation for program enrollment.
• Educate participants on how to interact with the fiscal intermediary, including timesheet completion and provider enrollment.
• Identify and resolve barriers to timely enrollment and ensure the process is smooth and efficient.
• Collaborate with Case Managers and service providers to ensure timely approval and authorization of services.
• The Registration Specialist will conduct in-home visits to participants as needed.
• Coordinate with stakeholders to ensure timely enrollment and first payments to providers.
• Provide ongoing person-centered education and support to participants, including navigating program rules and financial management systems.
• The Registration Specialist will offer training on identifying and reporting fraud, abuse, neglect, and exploitation.
• Maintain accurate documentation of services provided and time spent in accordance with policies.
• Update participant and provider information in internal systems and manage enrollment status.
• Work with the Enrollment Supervisor to meet service level expectations and ensure timely processing.

Qualifications for the Registration Specialist:

• Fluent in English and an additional language (Spanish, Arabic, Chinese, Italian, French, etc.).
• Excellent verbal and written communication skills and strong customer service experience.
• Proficiency in Microsoft Office, CRM systems, and web-based applications.
• The Registration Specialist should have the ability to assess processes and make recommendations for improvement.
• Strong interpersonal skills to build relationships with both internal and external stakeholders.
• The Registration Specialist should have a minimum of one year of experience working with individuals with disabilities or aging adults.
• Must be able to travel (20% of the time) to the office location in Orleans County, NY.

Education Requirements:

• Bachelor's degree in a related field is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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