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Customer Service Representative

4 months ago

Augusta, United States COFORGE Marketing Full time

We at Coforge are seeking Customer Service Representative with below mentioned skill-set and who can work onsite from Augusta, GA location.

Role: Customer Service Representative

Location: Augusta, GA

Mode Of Hire: Full Time

Responsibilities

  • Provide high touch customer care for all of our clients.
  • Manage and prioritize a high volume of case work through various channels of communication both externally and internally. Phone, Email, direct messaging, etc.
  • Provide escalation support for Tier 1/Tier 2 Shared Resources team.
  • Ensure customers experience exceptional service by providing clear, concise written and verbal communication for internal and external customers.

Skill Required:

  • Preferred 3+ years of banking experience, with a demonstrated knowledge of consumer products, systems and services recommended.
  • Customer service oriented, with a strong orientation for sensitivity and professionalism when handling customer calls, questions, and concerns.
  • Strong oral presentation and training delivery skills in-person and over the phone required
  • Outstanding organization and effective time management skills.
  • Proficiency in the use of Microsoft Office products (MS Word, MS PowerPoint, MS Excel)