Student Care Coordinator

4 weeks ago

Iowa City, United States The University Of Iowa Full time
Position Summary:

The Student Care Coordinator responds to complex student concerns involving primarily mental health and other student challenges through Student Care & Assistance. Their primary responsibilities include maintaining a caseload intended to refer students to the resources and support necessary to address social, academic, and personal concerns following mental health or other related incidents on campus. At the direction of the Associate Director, this position may collaborate with, and at times, may respond with the University of Iowa Police Department for mental health concerns involving students that occur on campus. This role will also assist with the general functions within Student Care & Assistance, and the Dean of Students organization.

Specific Job Duties & Tasks:
  • Facilitate ongoing case management for students impacted by emergency or crisis situations to ensure timely outreach, communication, and access to resources
  • May respond to mental health concerns and emergencies, at times with UIPD, as assigned
  • Assist in evaluating strategic planning goals and program implementation.
  • Assist in preparing periodic reports of case management and mental health response to identify patterns and trends
  • Serve as a liaison to local and community resources providing mental health support as assigned by SCA and DOS leadership
  • Assist the Associate Director with outreach and support for students with concerns
  • Advise University departments on addressing individual student concerns, including determining when immediate intervention is necessary based on safety concerns
  • Work with staff members to maintain consistent daily operations
  • Assist in assessment of Student Care & Assistance learning outcomes and programs to make data-informed decisions for growth and further development
  • Maintain a high level of awareness and knowledge of experiences and barriers for students from a variety of backgrounds to ensure programs and case management assist and advocate for all students
  • Create a team environment among staff members regarding accountability and commitment to achieving the goals of Student Care & Assistance, and the Dean of Students team
  • Assist with the functional supervision of any graduate interns and front office student staff members
For a detailed job description, please email Alaysia McAtee at alaysia-mcatee@uiowa.edu

About Student Care and Assistance:

The mission of Student Care and Assistance is to coordinate efforts, often in collaboration with campus partners, to assist students with overcoming challenges to be successful and continue towards graduation. Student Care and Assistance is a great first step for students to get help with a wide variety of issues, supporting University of Iowa undergraduate, graduate, postdoc, and professional students. Student Care and Assistance specializes in helping students who are experiencing crisis or emergency situations.

About the Division of Student Life:

The Division of Student Life is comprised of staff that embrace new ideas and thoughts, works together to keep our students safe, and provides them with life-changing experiences. The Division of Student Life includes 15 departments that span from Recreation Services to the Office of Leadership, Service and Civic Engagement and everything in between. We believe in working together as one team to achieve our mission: fostering student success by creating and promoting inclusive educationally purposeful services and activities within and beyond the classroom.

Required Qualifications:
  • A Bachelor's degree in social work, psychology, or related field, or an equivalent combination of education and related experience
  • Valid driver's license and ability to meet UI Fleet Safety Standards.
  • Experience (typically 1-3 years) providing comprehensive advocacy and crisis management
  • Demonstrated analytical skills and risk assessment skills
  • Excellent interpersonal and written and verbal communication skills, as well as the ability to provide timely follow-up to emails, messages, meetings, and case notes
  • Demonstrated ability to work independently and utilize critical thinking skills to prioritize issues/concerns
  • Must be proficient in standard office computer software applications
  • Ability to work with a variety of individuals and groups in a constructive and civil manner while appreciating the unique contributions of individuals
  • Models open, respectful, accepting, and supportive behaviors with team members
Desirable Qualifications:
  • Master's degree in Social Work, Higher Education/Student Development, Counseling, or related field
  • Experience (typically 1-3 years) working with distressed students within an educational institution; preferably in higher education setting
  • Experience using database software, preferably the Maxient system
  • Training and/or demonstrated experience in student crisis and emergency situations
  • Knowledge of University of Iowa offices, policies, and procedures or Iowa City community resources
Application Details:
  • In order to be considered, applicants must upload a resume and cover letter and mark them as a "Relevant File" to the submission.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Up to 5 professional references will be requested at a later step in the recruitment process. For questions or additional information, please contact Alaysia McAtee at alaysia-mcatee@uiowa.edu.

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