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Cx Client Relationship Manager

4 months ago

Williston, United States emergemarket.com Full time

Job Category

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New Building Commissioning Services Requisition Number

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CXCLI001501 Apply now Posted : December 7, 2023 Full-Time Locations

Showing 1 location Charlotte Whitehall Corp Center III3600 Arco Corporate Drive Suite130 Charlotte, NC 28273, USA

A leading comprehensive engineering design and consulting firm, SSR provides innovative solutions for clients with facility and infrastructure challenges. To achieve client needs, SSR has multiple locations across the US. Working with a diverse group of individuals in a variety of markets, our team of experts partner with our clients to deliver advanced solutions that last. SSR is committed to providing opportunities and benefits to colleagues that promote living fully. Through various competitive benefits and programs available, SSR supports the health, well-being, and personal growth of its employees. SSR offers benefit options including medical, dental, and vision coverage, a generous contribution to employee-owned Health Savings Account, 401(k) with matching up to the full IRS maximum, tuition reimbursement, and a variety of other employee incentives and wellness programs. SSR is a 2019A/E/C Building a Better World Award Winner which recognizesour commitment to community outreachand improvement. Why Choose SSR? Look at our Twitter, Facebook and LinkedIn pages to discover more. Looking for a Client Relationship Manager (CRM) in Building Commissioning for our Charlotte, NC location. The Charlotte Client Relationship Manager in Building Commissioning holds responsibility for the overall relationship with identified clients and successful delivery of client’s projects and its focused responsibility on a geographical region or market. CRM I primarily manages projects independently but may require additional Project Managers to effectively complete projects. Responsible for Total Project Success on assigned projects for all results related to people, product, and profit. Acquires work by consistently demonstrating an ability to execute and deliver high-quality projects for existing clients. Involved in the industry and community, providing a presence for the organization by membership on boards and professional organizations and published writing. Key Responsibilities: Serves as the principal level relationship and trusted advisor with clients for all project engagements with the client’s organization Works with leadership to establish long term strategies for building and growing client relationships Aligns SSR services with the needs of the client, identifies the client’s future needs, and determines where SSR can intersect with new services and support Builds, develops, and grows strategic business relationships vital to the success of projects and long term engagements Updates leads and records business development activities in the CRM database Assists or leads resolution of project and client relationship issues Understands client’s strategic goals and standards and assures all projects are delivered in accordance with those goals and standards Provides leadership and mentoring to Project Managers assigned to their projects Oversees the activities of the project team to achieve Total Project Success Ensures projects are executed according to the plan and are of the highest standards to support long-term relationships with clients Responsible for overall preparation of proposals in coordination with the marketing department, utilizing input from technical staff Responsible for all project management activities, which includes (but is not limited to) establishing the project scope with the client, preparing and negotiating fees and contracts, preparing and managing the schedule and man-hour budget, conducting a project kick-off meeting, maintaining communication with the client, attending meetings, managing risk, implementing a QA/QC plan, and performing job close out processes Responsible for projecting monthly revenue expectations for projects. Responsible for working with clients and Project Managers to collect accounts receivables in accordance with Service Line AR goals Negotiates a standard contract and fee schedule where possible to help ensure continued profitability for clients of large scope and complexity An ideal candidate will possess the following requirements: An expert in the discipline(s) of his/her expertise with a minimum of 10 years applicable project/client management experience Technical or Bachelor’s degree in one of the major technical disciplines practiced by the firm OR applicable experience Professional Engineer Licensure preferred. Building Commissioning certification (CxA, CCP, CBCP) desirable Demonstrated, consistent ability in managing projects from small to large scope and complexity Experience in the commissioning of complex projects (healthcare, research, data centers) SSR is an Equal Opportunity / Affirmative Action Employer EOE including Disability/Veteran Our mission is to make a positive difference for our clients, colleagues, and communities. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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