Sr Customer Care Consultant

2 days ago

Warren, United States Jushi USA Full time
SENIOR CUSTOMER CARE CONSULTANT

StateWide Property Holdings Ohio LLC (the Company) is hiring for Senior Customer Care Consultant at our dispensary. The Company has partnered with Jushi as the management services provider, overseeing day-to-day operations and administration. While Jushi supports the management and operational aspects of the business, all employment and compensation decisions are the sole responsibility of StateWide Property Holdings Ohio LLC.

The Company is expected to transfer ownership of the dispensary in the first half of 2025, subject to regulatory approvals. Join us in delivering an empowering and trusted cannabis experience for our patients. operational aspects of the business, all employment and compensation decisions are the sole responsibility of StateWide Property Holdings Ohio LLC.

WHAT YOU WILL DO
  • Follow and uphold established protocols for sales and customer service to ensure customer satisfaction
  • Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team
  • May be responsible for monitoring and maintaining inventory levels; creating inventory list for restock (fulfillment store only), receiving deliveries, inputting inventory data into the system.
  • Assist Customer Consultants in the consultation of customers to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our customers differently
  • Audit online menus for accuracy
  • Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift:
  • Correct cash handling and discount application
  • Verification of proper paperwork, documentation, and ID for customers, medical paperwork in Dutchie or MJ (POS systems)
  • Maintain an organized,clean storeand merchandise standards
  • Support of open communication with the management team and other coworkers
  • Reporting of team member issues or customer situations to Manager on Duty
  • Execute store operations during scheduled shifts
  • Organize opening and closing duties as assigned.
  • Assist with training of new SOPs within the store
  • Floor supervisor run the sales floor to coach and train on Unit Per Transactionand Average Dollar Sale
  • Maintain store cleanliness, adherence to compliance and state regulations
  • Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations (certain states labeled as an Agent in Charge or hold a Key holder badge, may require additional compliance duties by state regulations).
  • Lead in the onboarding, training and development of new Customer Consultants in partnership with the Dispensary Manager
EDUCATION, KNOWLEDGE, & EXPERIENCE
  • High School diploma or General Education Development (GED) required
  • Associate or Bachelor Degree in any field preferred
  • Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality
  • Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience (knowledge of retail environment)
  • Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
  • High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
  • Must be comfortable in high-volume cash handling, Excel, and Microsoft Office
  • Ability to learn quickly
  • Effective oral communication skills
  • Strong interpersonal skill
  • Ability to work as part of a team
  • Ability to build relationships
PHYSICAL REQUIREMENTS
  • Constantly perform desk-based computer tasks
  • Frequently sitting and standing
  • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
  • Occasionally Twist/bend/stoop/squat, kneel/crawl
  • Must be able to work a flexible schedule to include weekends and holidays
  • Complete any needed assistance including oversight and coverage outside of the assigned region as required
  • An environment with moderate to loud noise level
WHAT WE HAVE TO OFFER OUR EMPLOYEES:
We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

StateWide is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

recblid e34nlavvsmnb39220175v8zs6ob1kt

  • Customer Care Consultant

    3 days ago

    Warren, United States Jushi USA Full time

    CUSTOMER CARE CONSULTANT StateWide Property Holdings Ohio LLC (the Company) is hiring for Customer Care Consultant at our dispensary. The Company has partnered with Jushi as the management services provider, overseeing day-to-day operations and administration. While Jushi supports the management and operational aspects of the business, all employment and...

  • Consultant

    1 week ago

    Warren, United States Information Resources, Inc DBA Circana Inc Full time

    Senior DirectorLet's be unstoppable together!At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we...

  • Cloud Consultant

    2 months ago

    Warren, United States LTIMindtree Full time

    JR : 1301430RR : 421808-1Role : Amazon Connect ConsultantLocation : Remote w/ TravelRemote w/ 10% travelSalary Base– 170k – 185kDuration : 6 monthsMode of Hiring: FTEMust have skills : About US:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate...

  • Sales Consultant

    1 week ago

    Warren, Michigan, United States beBee Professionals Full time $30,000 - $50,000

    We are looking for a Sales Consultant to work in Warren. As a Sales Consultant, you will be responsible for delivering exceptional customer service and assisting customers with their purchases.Key Responsibilities:Greet customers and assist them in selecting products.Process transactions accurately and efficiently.Maintain store displays and inventory...

  • Sr Power BI Consultant

    2 weeks ago

    Warren, United States Pyramid Technology Solutions Full time

    Job Title: Power BI ConsultantLocation: Warren, NJ (Hybrid with 3 days onsite and 2 days remote)Duration: 3months ( Dec 02, 2024 – Feb 28, 2025)Key Skills: Stack - Data Analytics and Visualization Power BI, Azure cloud, Power BI, Databricks, and ADFCandidate's responsibilities may include:• Designing and developing Power BI reports and dashboards•...

  • Customer Care Specialist

    4 weeks ago

    Warren, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescription:ROLE/TEAM OVERVIEW:Associates utilize exceptional customer service, marketing, and sales techniques to support EV owners and prospective EV owners.This role will be supporting existing and prospective EV owners to deliver an exceptional customer experience while building lasting relationship between the customer, the...

  • Information Technology Service Management Consultant

    1 month ago

    warren, United States Capgemini Full time

    General Responsibilities:Transformation Support• At the start of a transformation effort the Service Asset & Discovery Consultant will lead SACM transformation, working closely with the customer, key delivery stakeholders, procurement / finance, delivery teams and Capgemini tool(s) teams to consolidate and produce the production “record of truth”...

  • Information Technology Service Management Consultant

    1 month ago

    Warren, United States Capgemini Full time

    General Responsibilities:Transformation Support• At the start of a transformation effort the Service Asset & Discovery Consultant will lead SACM transformation, working closely with the customer, key delivery stakeholders, procurement / finance, delivery teams and Capgemini tool(s) teams to consolidate and produce the production “record of truth”...

  • Information Technology Service Management Consultant

    1 month ago

    warren, United States Capgemini Full time

    General Responsibilities:Transformation Support• At the start of a transformation effort the Service Asset & Discovery Consultant will lead SACM transformation, working closely with the customer, key delivery stakeholders, procurement / finance, delivery teams and Capgemini tool(s) teams to consolidate and produce the production “record of truth”...

  • Dysphagia Consultant Physician

    6 days ago

    Warren, Indiana, United States Baumer Medical Inc. Full time

    We are a leading medical practice serving the Midwest region, specializing in evaluations for patients with swallowing disorders. Our team is expanding and we seek an additional physician to join our group, offering both full-time and part-time positions.Our practice has established itself as a network of skilled professionals, with sister practices in New...

  • Pyramid Technology Solutions | Sr Power BI Consultant

    2 weeks ago

    warren, United States Pyramid Technology Solutions Full time

    Job Title: Power BI ConsultantLocation: Warren, NJ (Hybrid with 3 days onsite and 2 days remote)Duration: 3months ( Dec 02, 2024 – Feb 28, 2025)Key Skills: Stack - Data Analytics and Visualization Power BI, Azure cloud, Power BI, Databricks, and ADFCandidate's responsibilities may include:• Designing and developing Power BI reports and dashboards•...

  • Pyramid Technology Solutions | Sr Power BI Consultant

    2 weeks ago

    warren, United States Pyramid Technology Solutions Full time

    Job Title: Power BI ConsultantLocation: Warren, NJ (Hybrid with 3 days onsite and 2 days remote)Duration: 3months ( Dec 02, 2024 – Feb 28, 2025)Key Skills: Stack - Data Analytics and Visualization Power BI, Azure cloud, Power BI, Databricks, and ADFCandidate's responsibilities may include:• Designing and developing Power BI reports and dashboards•...

  • Customer Care Specialist

    3 weeks ago

    Warren, United States TEKsystems Full time

    Job DescriptionJob DescriptionTEKsystems has a new Remote EV Concierge opportunity in Michigan.Essential Duties and Responsibilities:·      This role will be supporting existing and prospective EV owners to deliver an exceptional customer experience while building lasting relationships. ·      Answering product questions, discussing charging...

  • Caregiver

    6 months ago

    Warren, United States Family And Friends Home Care Full time

    Place of Employment:Family & Friends Homecare, LLP and Residents of FFHC assigned clientsAccountability:Under the direction of FFHC Health Care Specialist (LPN) & Sr HealthCare Specialist (RN)Summary:This caregiver position aids in daily living and personal care services in assigned FFHC patients' homes in accordance with health assessment plan that is...

  • Medical Care Assistant

    1 week ago

    Warren, Michigan, United States Steward Health Care Full time

    We are committed to delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.Job SummaryResponsible for supporting the corporate mission,...

  • SR Dispatcher

    3 days ago

    Warren, United States Hercules Materials Holdings LLC Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Hercules Concrete is currently seeking a Dispatcher for our facility in Detroit, MI that is a highly motivated and driven individual on the quest for a challenge. In this role, the Dispatcher works hands-on...

  • Sr Copywriter

    2 weeks ago

    Warren, United States Orchard Brands Full time

    We are currently seeking a Senior Copywriter to join our Orchard Brands team preferably at our Warren, PA location. JOB SUMMARY The Senior Copywriter is responsible for the development and implementation of creative, seasonal, and promotional copy while managing other in-house copywriters, aligning their work to the needs of the brand.They understand the...

  • Client Insights Consultant III- Hybrid Warren New Jersey

    4 months ago

    Warren, United States Circana Full time

    Client Insights Consultant Let’s be unstoppable together! Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and...

  • Infusion OB RN

    1 month ago

    Warren, United States Option Care Health Full time

    Extraordinary Careers. Endless Possibilities. With the nation’s largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 team members including 2,900 clinicians, we work compassionately to...

  • Procurement and Contract Manager

    3 days ago

    Warren, Michigan, United States Aramark Full time

    Job OverviewAramark seeks a highly skilled Procurement and Contract Manager to oversee the procurement process for essential services, including grounds-keeping, snow/ice removal, paint-booth cleaning, air monitoring and filtration, fume hoods, wind tunnels, and various contracts for servicing building systems and equipment.ResponsibilitiesManage large...