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Customer Service Representative for Busy, High-End Retail Showroom
4 months ago
**We have the job for you**
**Join our team of Customer Service Representatives and help us provide an exceptional experience for our customers. We take customer service to the next level.**
BENDER provides decorative bath and plumbing, bath & kitchen cabinetry and tile & stone. **Work in a beautiful Showroom and be a part of changing the way people live** The Customer Service Representative is responsible for providing customers with seamless service as post-sale support.
We literally change the way people live.
**BENDER offers a GREAT company culture and AWESOME benefits** :
* Competitive Compensation
* We are an EOS Company
* Medical/Vision/Dental Benefits
* 401(k) with a company match
* PTO and paid holidays
* Company-paid basic life insurance
* A beautiful showroom work environment
* Business casual dress code
* Company events
* Employee discount program on thousands of brands
* Weekly company meetings for sharing and learning
* Regular 1:1 conversations with your manager to ensure you are heard and are getting feedback
* EAP Program
* **Train to become a showroom consultant**
For more about our awesome benefits and work culture, .
**Requirements:**
* Proficient with Microsoft Outlook, Word, Excel and PowerPoint and has the ability to learn technology/other programs quickly
* Minimum 1 year of Customer Service or Sales experience
**What you will bring:**
* An upbeat, positive attitude with the willingness to go that extra mile for your team and our customers
* Customer service experience with superior communication skills
* The ability to tactfully and professionally handle stressful and difficult situations including customer inquiries and complaints
**What you will do:**
* Greet and give our customers a warm welcome as they enter our showroom
* Work cooperatively between customers, sales, vendors, and other BENDER departments
* Communicate with customers and vendors in a clear, effective, and professional manner
* Receive customer inquiries, issues, or challenges and follow-through to resolution
* Coordinate material transfers
* Research inventories and returns
* Assist Sales team as needed, such as but not limited to, scheduling deliveries, researching inventories and facilitating returns and procuring product specifications
* Confidently takes ownership of the post-sale customer experience
If you believe in working hard and working smart, you will find opportunities for growth at BENDER. Apply now. Interviews are currently underway.
If selected, the initial step of our interview process is the Culture Index survey. Please look out for this survey in your email.
This is a full time position with the following schedule:
Monday: 9:00AM - 5:00PM
Tuesday: OFF
Wednesday - Friday: 9:00AM - 5:00PM
Saturday: 8:30AM - 1:00PM
If you believe in working hard and working smart, you will find opportunities for growth at BENDER.
**Apply now. Interviews are currently underway.**
If selected, the initial step of our interview process is the Culture Index survey. Please look out for this survey in your email.
Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.
