Patient Service Representative
10 hours ago
DescriptionPatient Service Representative The PSR is the first touchpoint of the organization when patients call the clinic or visit the clinic in person. The PSR is a crucial link between the patient and the clinical care team. They must work collaboratively with the clinical care team in support of direct patient services, exhibiting flexibility and a "can do" attitude. Patient care and services are the key priorities in this position requiring the PSR to serve as a liaison between internal / external departments and the care center, with the goal of fostering an environment that promotes patient comfort and trust.Position Qualifications/Essential Functions: Welcomes and greets patients/clients/visitors to the clinic in a manner that is helpful and friendly; determines purpose of visit and directs patients/clients/visitors to appropriate person or department(s) Maintains great customer service at all times and resolves conflict and issues at the time they occur Schedules appointments for patients and updates any patient information in the EMR as needed Conducts daily outreach (Phone, email, mail, etc.) to remind patients of next day appointments and proactive outreach as directed by clinic leadership Performs day-to-day administrative functions and general office duties Collects and processes payments at time of service Answers numerous phone calls while embedding the Urgent/Emergent protocols and using a multi-line system while maintaining a high level of customer service Contacts insurance companies or other associated companies as needed for patient care. Verifies patient eligibility for clinical services and insurance, collects patient copay when appropriate Attends and participates in team meetings and huddles. Collaborates in developing team priorities Exercises problem-solving and conflict resolution skills when handling patient concerns and refers patient to appropriate designated personnel as needed Adheres to all clinical policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords in strict confidentiality Must exercise the utmost diplomacy and tact to provide excellent customer service to patients Practices confidentiality and privacy protocols in accordance with clinical policies and HIPAA requirements Manages office supplies while being fiscally responsible Performs other duties as assigned Additional Qualifications: Advanced phone skills; able to effectively relate via telephone and in-person to serve the needs of patients/clients/visitors in an efficient and productive manner Additional language abilities are preferred. Willingness to work a variety of shifts, including early mornings, evenings and weekends Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards Intermediate computer knowledge and skills Education/Experience: High School diploma or GED required Associate Degree or higher is preferred Minimum 1-2 years' experience working in a customer service setting, medical office preferred Answering multiple phone line system in highly confidential environment Computer proficient (Google Workspace and EMR) with the ability to type a minimum of 45 WPM Demonstrated Attributes: Exceptional interpersonal customer service skills Exceptional verbal and written communication skills Ability to maintain professionalism at all times when working with staff, patients, and clients Must demonstrate cultural sensitivity and the ability to work with diverse people groups Ability to multi-task and work well under pressure with minimal supervision High attention to detail and ability to problem solve using critical thinking skills Must be flexible and accommodate the changing needs of the clinic Demonstrate an understanding of and commitment to The Vera Way by practicing its key components of empathetic listening, mindfulness, continuous learning, a coach approach, innovation, adaptability and resilience with all members of Vera's staff, clients and patients Employee Health Requirements: Documentation of Hep B vaccination or proof of immunity (titer). Documentation of proof of a negative TB test in the last 90 days before start-date. We require CPR certification (BLS) pre-hire and ongoing Documentation of annual influenza and COVID-19 vaccinations in compliance with company policy Compensation: $18-$23/hr. & bonus eligible (national average, premium markets may vary)
-
Patient Service Representative
1 month ago
Marietta, Ohio, United States ZOLL LifeVest Full timeJob OpportunityAt ZOLL LifeVest, we are seeking a skilled Patient Service Representative to join our team of independent contractors. As a key member of our Cardiac Management Solutions division, you will play a vital role in training patients on the use and care of the LifeVest wearable cardioverter defibrillator.Key Responsibilities:Train patients and...
-
Patient Advocate
6 hours ago
Marietta, United States Elevate Patient Financial Solutions Full timeElevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be located 100% onsite at a hospital in Marietta, GA. The Full Time schedule for this role will be Monday-Friday 8:30AM-5:00PM.Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will cover...
-
Patient Access Representative
1 week ago
Marietta, United States Randstad North America, Inc. Full timeAre you a Healthcare professional looking for a temporary remote Outpatient Patient Access Representative role with a large established health system? We are looking for experienced patient access representatives that will speak to patients to help t Patient Access, Representative, Patient, Patient Services, Healthcare, Staffing
-
Patient access representative
2 weeks ago
Marietta, United States Randstad Full timeAre you a Healthcare professional looking for a temporary remote Outpatient Patient Access Representative role with a large established health system? We are looking for experienced patient access representatives that will speak to patients to help them register. You will gather their demographics and verify their insurance all while documenting in EPIC....
-
Patient access representative
1 week ago
Marietta, United States Randstad Full timeAre you a Healthcare professional looking for a temporary remote Outpatient Patient Access Representative role with a large established health system? We are looking for experienced patient access representatives that will speak to patients to help them register. You will gather their demographics and verify their insurance all while documenting in EPIC....
-
Customer Service Representative
4 weeks ago
Marietta, Georgia, United States Walmart Full timeJob Summary:We are seeking a Customer Service Representative to join our team at Walmart. As a Customer Service Representative, you will be responsible for greeting and helping customers, preventing loss at store entrances, and ensuring a safe and secure shopping environment.Key Responsibilities:Verify purchases and assist with returned itemsKeep store...
-
Customer Service Representative
4 weeks ago
Marietta, Georgia, United States UPS Full timeCustomer Service RepresentativeAt UPS, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to all customers. This includes receiving and processing packages for courier shipment, operating copiers, fax machines, binding equipment,...
-
Customer Service Representative
4 weeks ago
Marietta, Georgia, United States State Farm Insurance Full timeCustomer Service Representative Job DescriptionAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our customers, answering their inquiries, and resolving any issues they may have. Your goal will be to...
-
Customer Service Representative
3 weeks ago
Marietta, United States U-Haul Full timeLocation: 900 Roswell St, Marietta, Georgia 30060 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
2 months ago
Marietta, United States U-Haul Full timeLocation: 2800 Canton Rd #2000, Marietta, Georgia 30066 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
4 weeks ago
Marietta, Ohio, United States Taco Bell Full timeThe Customer Service Representative is a vital role at Taco Bell, ensuring guest satisfaction in a fast-paced environment. This position requires a friendly, helpful individual who can effectively engage with guests and provide excellent service.Free meals during shiftsFlexible schedulingFun work environmentPaid trainingAdvancement opportunitiesCompetitive...
-
Customer Service Representative
4 weeks ago
Marietta, Georgia, United States Domino's Pizza LLC Full timeDomino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. Your key responsibilities will include:Taking customer orders accurately and efficiently using our Point of Sales SystemGreeting customers and...
-
Customer Service Representative
4 weeks ago
Marietta, Georgia, United States City of Marietta, GA Full timeJob SummaryAs a Customer Service Representative with the City of Marietta, GA, you will play a vital role in ensuring the smooth operation of our utility services. This journey-level position reports to an assigned Supervisor of Customer Service and is responsible for entering meter data readings and assisting customers with billing inquiries.Key...
-
Patient Service Representative
3 weeks ago
Marietta, United States WellStreet Urgent Care Full timeScheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Job descriptionThe Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, insurance verification, collection of co-pays and balances, various other front office...
-
Patient Service Representative
3 weeks ago
Marietta, United States Piedmont Urgent Care Defunct Full timeScheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Job descriptionThe Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, insurance verification, collection of co-pays and balances, various other front office...
-
Patient Service Representative
4 weeks ago
Marietta, United States Piedmont Urgent Care by Wellstreet Full timeScheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required.Job descriptionThe Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, insurance verification, collection of co-pays and balances, various other front office...
-
Customer Service Representative
4 months ago
Marietta, United States Benevis Full timeJob Overview We are looking for a skilled and efficient Customer Service Representative. Your role is to provide adequate customer support to the clients, responding to their queries and resolving them as soon as possible so as to maintain a healthy relationship with the customers. A pleasant personality and good communication skills are the key...
-
Guest Service Representative
5 months ago
Marietta, United States Clipper Petroleum Full timeJob DetailsLevel Entry Job Location Store #64 - Marietta, GA Position Type Full-Time/Part-Time Travel Percentage None Job Shift Any Job Category Retail DescriptionPOSITION SUMMARY: The Guest Service Representative greets and serves guests, handles merchandise purchases, stocks merchandise displays, and maintains a clean, safe retail environment. We are...
-
Patient Services Associate
4 weeks ago
Marietta, United States Pediatrix Full timeOverview: Responsibilities: The Patient Service Associate is responsible to ensure smooth clinic, patient and billing flow by greeting and directing patients to their various appointments, preparing the daily clinic schedule and updating the physicians schedules, maintaining patient files and records, interfacing with the different corporate departments and...
-
Customer Service Representative
4 weeks ago
Marietta, Georgia, United States U-Haul Full timeJob Summary:U-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers with U-Haul...
