Sr Manager, Customer Engagement Enablement
4 days ago
Servier in the U.S. is a Boston-based, commercial-stage biopharmaceutical company launched by Servier Group in 2018. As a privately held organization, Servier is uniquely positioned to advance cutting-edge science, tackle underserved therapeutic areas and make patients the focus of every strategic decision.
Role Summary
The Sr Manager, Customer Engagement Enablement is a pivotal member of the Corporate Business Excellence team, working cross-functionally with commercial and medical teams to enhance customer interactions and drive engagement strategies. Position reports into Director of Field Force Operations.
The position focuses on the analytical evaluation of key priorities and identification of market-specific opportunities in the oncology sector, including field team efficiency, call activity, customer targeting, next best action and engagement strategies, and field team reporting. The ideal candidate will efficiently synthesize diverse pharmaceutical data sets and deliver data-driven insights and initiatives focused on enhancing customer engagements. Additionally, this role will support field team leadership by providing strategic insights and recommendations for optimizing customer engagement and targeting efforts.
Primary Responsibilities:
- Operationalize and Execute Customer Engagement Strategies: Provide operational leadership and input in creating and implementing comprehensive strategies designed to enhance customer relationships and drive engagement across multiple touchpoints.
- Lead Cross-Functional Teams: Collaborate with marketing, sales, medical, analytics, and IT teams to align customer engagement efforts with broader company objectives.
- Analyze Customer Insights: Utilize data and analytics to understand customer needs, behaviors, and preferences, and tailor engagement initiatives accordingly.
- Partner in Program Development: Provide input and thought partnership on the creation and management of programs and initiatives designed to improve customer engagement experience and impact. This includes customer engagement orchestration operations for alerts, triggers, early warnings, suggestions, and real time targeting opportunities for field teams to inform next best engagement.
- Monitor Customer Communication Channels: Gather customer engagement data (partnering with Data Strategy, Analytics, and IT teams) and derive insights from various communication channels such as digital platforms, events, and direct interactions.
- Monitor and Report on Engagement Metrics: Work with functional counterparts to track performance metrics related to customer engagement, report findings to senior leadership, and make data-driven recommendations for improvement.
- Ensure Compliance: Maintain adherence to industry regulations and company policies in all customer engagement practices.
- Foster Stakeholder Relationships: Build and sustain strong relationships with key stakeholders and partners to support engagement initiatives.
- A degree in Business Administration, Marketing, Life Sciences, or a related field or on-job experience is required.
- Proven track record of at least 5+ years in customer engagement and analytical roles, ideally within the pharmaceutical or oncology sector. Understanding of oncology or rare disease markets and stakeholder perspectives with a proven ability to quickly gain in-depth understanding of various disease states preferred.
- Strong leadership skills with experience managing cross-functional teams and driving collaborative efforts. Experience in developing interpersonal relationships, influencing, and gaining consensus across multiple functions (high EQ)
- Proficiency in data analysis and interpretation to drive strategic decisions and measure program effectiveness.
- Excellent verbal and written communication skills, with the ability to effectively convey complex information to various audiences.
- Demonstrated ability to manage multiple projects simultaneously with a high degree of organization and attention to detail.
- Deep understanding of customer needs and a proven ability to design and implement strategies that enhance customer experience.
- Familiarity with regulatory requirements and compliance related to pharmaceutical marketing and customer engagement.
- Experience with CRM systems, digital marketing tools, and data analytics platforms is required.
- Boston-area onsite, 2-3 days in the office preferred. Remote options will be considered.
- Travel ~10% of the time for meetings/workshops, external conferences, and internal meetings/off-sites.
Servier's Commitment
Servier is committed to modeling diversity, equity, and inclusion within the industry. We are dedicated to fostering an environment that maintains equitable treatment for all and we welcome applicants who are passionate, committed, and innovative individuals. We encourage candidates to apply to our open roles as we are always willing to consider experiences and skills beyond what is listed in the job description.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
-
Sr Manager, Customer Engagement Enablement
3 days ago
Boston, United States Servier Group Full timeSelect how often (in days) to receive an alert: About Servier Servier in the U.S. is a Boston-based, commercial-stage biopharmaceutical company launched by Servier Group in 2018. As a privately held organization, Servier is uniquely positioned to advance cutting-edge science, tackle underserved therapeutic areas and make patients the focus of every strategic...
-
Sr Manager, Customer Engagement Enablement
3 days ago
Boston, United States Servier Group Full timeSelect how often (in days) to receive an alert: About Servier Servier in the U.S. is a Boston-based, commercial-stage biopharmaceutical company launched by Servier Group in 2018. As a privately held organization, Servier is uniquely positioned to advance cutting-edge science, tackle underserved therapeutic areas and make patients the focus of every strategic...
-
Sr Manager, Customer Engagement Enablement
2 days ago
South Boston, United States Servier Group Full timeSelect how often (in days) to receive an alert: About Servier Servier in the U.S. is a Boston-based, commercial-stage biopharmaceutical company launched by Servier Group in 2018. As a privately held organization, Servier is uniquely positioned to advance cutting-edge science, tackle underserved therapeutic areas and make patients the focus of every strategic...
-
Sr Manager, Customer Engagement Enablement
2 days ago
Boston, MA, United States Servier Group Full timeSelect how often (in days) to receive an alert: About Servier Servier in the U.S. is a Boston-based, commercial-stage biopharmaceutical company launched by Servier Group in 2018. As a privately held organization, Servier is uniquely positioned to advance cutting-edge science, tackle underserved therapeutic areas and make patients the focus of every...
-
Customer Engagement Manager
2 months ago
boston, United States Cigniti Technologies Full timeIntroductionAre you passionate about driving innovation in quality engineering and eager to work with cutting-edge technologies? At Cigniti, a leading force in the quality engineering space and a proud member of the Coforge family, we’re not just shaping the future – we’re defining it. If you're ready to elevate your career and make a significant...
-
Revenue Enablement Manager, Programs
4 months ago
Boston, United States Showpad Full timeRevenue Enablement Manager, Programs Location: This role is available for hybrid work (2 days in office) from our offices : Ghent, Chicago & London or from the US hub cities (New York, Boston, Austin) where we connect 2 times a month in co-working spacesAbout the positionAs the Revenue Enablement Manager, Programs, you will play a pivotal role on the...
-
Customer Engagement Manager
4 weeks ago
Boston, MA, United States Cigniti Technologies Full timeIntroductionAre you passionate about driving innovation in quality engineering and eager to work with cutting-edge technologies? At Cigniti, a leading force in the quality engineering space and a proud member of the Coforge family, we’re not just shaping the future – we’re defining it. If you're ready to elevate your career and make a significant...
-
Client Engagement Manager
2 months ago
Boston, United States Cigniti Technologies Full timeIntroductionAre you passionate about driving innovation in quality engineering and eager to work with cutting-edge technologies? At Cigniti, a leading force in the quality engineering space and a proud member of the Coforge family, we’re not just shaping the future – we’re defining it. If you're ready to elevate your career and make a significant...
-
Engagement Manager
2 weeks ago
Boston, United States Nexthink Full timeCompany Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from...
-
Engagement Manager
2 weeks ago
Boston, United States Nexthink Full timeNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem...
-
Sales Enablement Strategist
1 week ago
Boston, Massachusetts, United States Engageware Full timeWe are seeking an experienced Sales Enablement Strategist to join our team at Engageware. This pivotal role will empower our sales teams with the knowledge, resources, and coaching they need to excel in their roles.The ideal candidate will have a strong understanding of sales methodologies, processes, and best practices, as well as proven experience...
-
Senior Project Manager, Community Engagement
4 weeks ago
Boston, United States Boston Medical Center Full timePOSITION SUMMARY:Boston Medical Center Health System (BMCHS) is a leading academic medical center with a deep commitment to health equity and a proud history of serving all who come to us for care. BMC provides high-quality healthcare and support, extending beyond our physical campus into our vibrant and diverse communities. As a core member of the Boston...
-
Boston, United States Charles Schwab Full timePosition Type: RegularYour opportunity At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. Investor Advice Solutions consists of Schwab Wealth Advisory, Centralized Service & Operations and Wealth...
-
Sales Enablement Manager
4 weeks ago
Boston, United States 3Play Media Full timeJob DescriptionJob DescriptionAbout the Company3Play Media is a rapidly growing, profitable technology company revolutionizing how people consume online media. Our premium live captioning, transcription, audio description, and translation solutions serve over 10,000 higher education, enterprise, media, and government customers. Established in 2007 at MIT...
-
Boston, United States Charles Schwab Full timePosition Type: RegularYour opportunityAt Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.Investor Advice Solutions consists of Schwab Wealth Advisory, Centralized Service & Operations and Wealth Strategies...
-
Boston, United States Charles Schwab Full timePosition Type: RegularYour opportunityAt Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.Investor Advice Solutions consists of Schwab Wealth Advisory, Centralized Service & Operations and Wealth...
-
Boston, United States Charles Schwab Full timePosition Type: RegularYour opportunityAt Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.Investor Advice Solutions consists of Schwab Wealth Advisory, Centralized Service & Operations and Wealth...
-
Enterprise Enablement Product Manager
4 days ago
Boston, Massachusetts, United States Seismic Full timeOverviewSeismic is the global leader in sales enablement, providing a platform that helps make sales teams better by improving productivity and engagement with buyers.Salary$158,100-$272,700 USD per year, based on location, experience, job level, skills, and abilities.Job DescriptionAs an Enterprise Enablement Product Manager at Seismic, you will drive the...
-
Boston, United States Axon Full timeYour Impact As the leader of the Technical Account Managers (TAMs) and support you will directly lead multiple teams that support customers with various product focus areas, having an emphasis on cloud-based software. Your team will be comprised of TAMs onsite at customer locations as well as remote support engineers. You will be accountable for driving the...
-
Boston, United States Charles Schwab Full timePosition Type: RegularYour opportunityAt Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. Investor Advice Solutions consists of Schwab Wealth Advisory, Centralized Service & Operations and Wealth...