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Iowa Wild Membership Services Manager
4 months ago
This position is responsible for effectively directing a sales team dedicated to generating group sales. Provides leadership for the group sales team towards the achievement of maximum profitability and growth in line with department revenue goals. Develops strategic plans to achieve specific group sales goals. Responsible for the growth and development of the sales team members.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS
- Oversee day-to-day operations of the Membership Services team comprised of Account Executives and/or Account Managers.
- Develop a Membership Services team to maintain and grow books of business, as well as build and manage relationships with your own base of season ticket holder accounts.
- Implement service process for Membership Services team; oversee service process to ensure relationships with season ticket holders are growing and the team is meeting established service expectations.
- Build and maintain relationships with all Iowa Wild departments.
- Create new relationships from existing relationships through referrals and ensure the Membership Services team does the same.
- Work with the Marketing team to develop collateral for events, sales, and service processes.
- Lead weekly sales meetings and report on sales & service progress on a weekly basis to the Director, Ticket Sales & Service.
- Assist in business reporting, revenue forecasting, and sales goals for the sales & service team.
- Partner with Manager, Promotions & Events to host successful "Wild 365" Events.
- Utilize Salesforce and Paciolan.
- Game day duties include but are not limited to, managing the Membership Services team and oversight of the Wild 365 program.
- As needed, assist the Director, Ticket Sales & Service in the daily operations and strategy of the department.
- Perform other duties as assigned.
FORMAL EDUCATION & CERTIFICATION
- College graduate highly preferred.
- 4 years' of sales experience and 2 years of sales management experience are required.
- Successful track record of achieving sales and service goals.
- Proven ability to build a successful sales and service culture in an organization.
- Detail-oriented, ability to develop strategies and plans for the team.
- Proficient computer skills are required.
- Paciolan and Salesforce experience are strongly preferred.
- Outgoing and energetic relationship-building is required.
- Ability to work traditional business hours in addition to nights, weekends, and holidays as needed for games and events.
- Work is primarily sedentary in nature. Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc.
- Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.
- We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunities for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.
